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unable to print


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#1 georgehenry

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Posted 20 June 2014 - 03:58 AM

I have a Dell Dimension 5150 with xp. Because of the lack of xp support I have installed Ubuntu 14.04 LTS in another partition. It seems OK, but I am unable to print. My printer is an HP PhotosmartC7280 All-in-one.

I can print the Ubuntu printer test page, but as soon as I try to print anything else nothing happens. I have tried to alter the printer default, but although there are several printers available in the printer folder, none of them will work. I am still very new to Linux, so if anyone has advice for me, please make it extremely simple, with all the steps explained. Thank you.



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#2 NickAu

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Posted 20 June 2014 - 04:11 AM

Try this.

https://help.ubuntu.com/12.04/serverguide/cups.html



#3 georgehenry

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Posted 20 June 2014 - 04:37 AM

I have done that, and have got the following result.

 

brigham@brigham-Dell-DM051:~$ sudo apt-get install cups
[sudo] password for brigham:
Reading package lists... Done
Building dependency tree       
Reading state information... Done
cups is already the newest version.
The following packages were automatically installed and are no longer required:
  linux-headers-3.13.0-24 linux-headers-3.13.0-24-generic
  linux-image-3.13.0-24-generic linux-image-extra-3.13.0-24-generic
Use 'apt-get autoremove' to remove them.
0 to upgrade, 0 to newly install, 0 to remove and 27 not to upgrade.
brigham@brigham-Dell-DM051:~$

 



#4 georgehenry

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Posted 20 June 2014 - 04:41 AM

I have now got this:-righam@brigham-Dell-DM051:~$ sudo chmod a-w /etc/cups/cupsd.conf.origina
chmod: cannot access ‘/etc/cups/cupsd.conf.origina’: No such file or directory
brigham@brigham-Dell-DM051:~$
 



#5 NickAu

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Posted 20 June 2014 - 04:46 AM

Try

sudo apt-get update && sudo apt-get upgrade && sudo apt-get install cups


#6 georgehenry

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Posted 20 June 2014 - 05:42 AM

Tried these. The upgrade one was a big download, so I thought that might be it but no. When I press the print button the drop down menu says finished rendering and the line goes across ( I don't know what to call it)  but nothing happens with the printer. I have got it switched on!!



#7 K6567

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Posted 21 June 2014 - 09:22 AM

Are you using Dell's Linux driver?  {hplip-3.14.6}  http://hplipopensource.com/hplip-web/models/photosmart/photosmart_c7200_series.html



#8 rburkartjo

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Posted 21 June 2014 - 11:13 AM

you could try this. has worked for me. open up the ubuntu software center. type hplip in the search box. that should bring up the app hplip toolbox. install it. then open and follow the instructions.


quote:He that would live in peace & at ease, Must not speak all he knows,nor judge all he sees.'

#9 georgehenry

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Posted 22 June 2014 - 07:03 AM

I have just discovered that, in settings, I no longer have any printers. There is just a blank space. Obviously I have deleted it in some way. I think that I must get it reinstalled somehow, before being able to do anything else. As I don't know how it got deleted I don't know how to reinstall it. Help on this please! 


Edited by georgehenry, 22 June 2014 - 07:04 AM.


#10 rburkartjo

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Posted 22 June 2014 - 11:24 AM

try this shutdown your computer. then plugin your printer. then see if the the hplip app will detect your printer. good luck


quote:He that would live in peace & at ease, Must not speak all he knows,nor judge all he sees.'

#11 georgehenry

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Posted 22 June 2014 - 03:49 PM

I tried letting the OS recognise the the printer, and it seemed to. the printer pumped out about ten sheets that I had tried to do previously. After that it still wouldn't print anything at all. This seems a very strange problem. The printing info doesn't seem to get from the OS to the printer. If this fault cannot be solved I have several linux distros to try instead.



#12 sflatechguy

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Posted 23 June 2014 - 11:05 PM

Try this link: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3204785

 

Under Select your operating system, there is a generic option for Linux. It sounds like a driver issue -- the generic print drivers that came with Ubuntu probably aren't compatible with your HP printer.



#13 georgehenry

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Posted 24 June 2014 - 03:27 AM

I have done this before. It says that the OS supports the printer I have. I get to a stage where I am downloading, and then the screen goes grey, and that is the end of it. I'm beginning to get the feeling that the fault is not repairable. I can print from my old xp, but I don't like to print anything that has some of my info on it. Thanks to you all for trying the help me, I am most grateful.






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