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Randomly shuts down.


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#1 hellokitty21

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Posted 20 June 2014 - 01:11 AM

Hi. I have a personal computer running in windows 7. I am unable to use for 1 month now because it randomly shuts down. If I leave it opened without using it, it won't shut down. But, if I use it like surfing the net or using photoshop, it will just shut down randomly.  I tried to use it on safe mode and what I did was just to uninstall programs but then it still shuts down. 

 

What should I do?



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#2 TsVk!

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Posted 20 June 2014 - 03:13 AM

Hi, please run Minitoolbox with the last 10 events checked, and copy and paste the result in your reply.

 

TsVk!



#3 hellokitty21

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Posted 20 June 2014 - 03:26 AM

Hi. I cannot do it since it is shutting down. What should I do?

#4 TsVk!

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Posted 20 June 2014 - 03:42 AM

Disconnect the hard drive/s inside the case. (unplug at the wall first). both leads, does it still shut down?

 

edit: you don't happen to have a live disk on hand by any chance?


Edited by TsVk!, 20 June 2014 - 03:49 AM.


#5 hellokitty21

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Posted 20 June 2014 - 03:58 AM

I already have a live disk. I dont know how to remove the hard drives?

Actually, we are currently reformatting the pc but on the process of it reformatting it shuts down again. So right now.. I am restoring it.

#6 TsVk!

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Posted 20 June 2014 - 04:01 AM

Do you know what the hard drive looks like inside the machine? (if not google it)

 

Remove both the leads that plug into it.

 

Stop trying to format/restore it, you will likely break it.






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