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BSOD on Startup - seems to be related to my graphics card


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#1 Black_Wolf

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Posted 19 June 2014 - 11:18 PM

My computer, a Sony Vaio VPCEB390X, BSODs on startup. Through some exploration I determined that it was due to my graphics card, a ATI Radeon HD 5650.

The computer boots fine in safe mode, or if the Radeon's driver are turned off or uninstalled.
The problem details it produces are as follows:
 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: 116
  BCP1: FFFFFA800B534010
  BCP2: FFFFF88006D3040C
  BCP3: 0000000000000000
  BCP4: 0000000000000002
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\061914-31871-01.dmp

The Minidump gave me this:
Probably caused by : atikmpag.sys ( atikmpag+640c )
[And a bunch of other stuff]
 
 
I've attempted to uninstall and reinstall the drivers, tried different sets of them from both the Sony and AMD website - to no avail.
 
 


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#2 Black_Wolf

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Posted 21 June 2014 - 10:42 PM

Bump.

Anyone have any ideas? Or am I screwed?



#3 blueelvis

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Posted 22 June 2014 - 02:45 AM

Bump.

Anyone have any ideas? Or am I screwed?

Hi Black_Wolf,

 

Could you please goto this path "C:\Windows\Minidump", zip up the Dump files and upload them to a service such as One Drive or Dropbox so that they could be used for further analysis and helping you better and fast as well? ^_^


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#4 Black_Wolf

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Posted 22 June 2014 - 03:16 AM

Of course! Here are the minidump files:

 

https://docs.google.com/file/d/0ByWicMYNlYtZdkdXRHRPWElSZWs/edit



#5 blueelvis

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Posted 22 June 2014 - 03:29 AM

Of course! Here are the minidump files:

 

https://docs.google.com/file/d/0ByWicMYNlYtZdkdXRHRPWElSZWs/edit

It is asking me to request you access, could you please make the dump files public for a while?
 


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#6 Black_Wolf

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Posted 22 June 2014 - 03:47 AM

Sorry about that, should be good now.



#7 blueelvis

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Posted 22 June 2014 - 11:29 AM

Hi Black_Wolf,

 

I have analyzed your Dump file and the faulting module is the "atikmpag.sys" which dates back in the year of 2010. So, I would suggest you to run Driver Sweeper and uninstall this ATI driver completely. Follow the below link :-

 

http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

 

After cleaning your ATI Drivers, I would suggest you to goto the ATI driver site, download the latest driver package and make sure that you install only the Drivers and not the other extras like the AMD Audio driver, Amd Catalyst Control etc.

 

Let me know how it proceeds ^_^


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#8 Black_Wolf

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Posted 22 June 2014 - 03:38 PM

Got a BSOD again unfortunately.
Here's the minidump:
https://drive.google.com/folderview?id=0ByWicMYNlYtZS3NRWVNRNXVVeUE&usp=sharing



#9 Datcoolguy

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Posted 22 June 2014 - 11:18 PM

I haven't been able to get the correct symbols for my x86 windbg on my XP machine, so i don't have full info on the issue.

 

But it's still a video driver issue, atikmpg.sys still being the culprit.

 

Googling about led me to believe there might be an issue with your VGA bios.

 

Altough this is trough googling, not expertise, so i'm not sure, but it might point a fellow forum member to the right direction. 


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