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COTM app by We-Care.com v4.1.29.2 - - - Cannot Remove From Computer!!


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5 replies to this topic

#1 nitebeat

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Posted 19 June 2014 - 09:05 PM

I somehow got this on my computer and it WILL NOT let me uninstall it. When I try, I get the attached error message. I worked with the folks at Malwarebytes and they had me run some programs like Adwarecleaner and Junk Removal Tool but this "We-Care" stuff still resists removal and no other solution has been offered. I am starting to get popups on my desktop. Within Internet Explorer, it shows as an add-on browser extension and it is disabled. Malwarebytes, SuperAntiSpywareAttached File  We-Care Screen Shot.JPG   110.75KB   1 downloads and Avast do not pick anything up during the scan. Please advise and HELP me get this off of my computer without destroying it or any data. I have numerous crucial files on my hard drive. Thank you in advance for any and all assistance. I am willing to patiently work with a knowledgeable person to correct this permanently. Thanks again!!!

Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

"A little less conversation, a little more action." [Elvis Aaron Presley 1935-1977]


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#2 Broni

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Posted 20 June 2014 - 11:00 AM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 nitebeat

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Posted 20 June 2014 - 11:51 AM

Thanks for your reply. Obviously a LOT of work ahead. Also, I "may" have cleared the issue with assistance from the Malwarebytes folks using MicroSoft's "fixit" program to remove stubborn programs. I no longer have the program listed in the "uninstall" programs section and I deleted certain registry keys to remove it from my IE browser where it was showing as a "disabled" browser extension. I also removed "Iobit" from the computer after downloading it to assist with removing the We-Care issue and finding out that Iobit itself presents problems. So, hopefully We-Care and Iobit are gone. Before trying all the things you listed in your reply, is there a simple scan I can perform to see if I still have "issues" on my computer before getting "down to business" (as it may not be necessary)? I have run Avast, SuperAntiSpyware, Malwarebytes 2.0 and CCleaner and nothing is coming up as far as "problems" are concerned. Kindly advise. Thank you!!


"A little less conversation, a little more action." [Elvis Aaron Presley 1935-1977]


#4 Broni

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Posted 20 June 2014 - 12:03 PM

There is no "fix-it-all" program. That's why I wanted you to run different scans.


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#5 nitebeat

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Posted 11 July 2014 - 08:39 PM

Broni:

 

Sorry I did not reply sooner. I was in the midst of working with a Malwarebytes rep when I posted here and wanted to conclude with them before taking on another approach to my problem (assuming I could not resolve it through them). As it turns out, they WERE able to help me resolve my issues by ridding the computer of the referenced malware. So far, things appear to be back to normal. I do want to thank you however for taking the time to respond to my post and offer your expert service / advice. It is much appreciated!!


"A little less conversation, a little more action." [Elvis Aaron Presley 1935-1977]


#6 Broni

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Posted 19 July 2014 - 03:24 PM

p22003888.gif


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