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No Sound/Red X in System Tray


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#1 Red131313

Red131313

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Posted 19 June 2014 - 12:38 PM

Windows 7 Home Premium
Service Pack 1
 
System:  Toshiba Satellite Pro L500
Processor:  Intel® Core™2 Duo CPU  T6570 @ 2.10GHz
Memory:  2.00 GB (1.87 GB usable)
System type:  64-bit Operating System

 

I recently upgrade my laptop from Win XP to Win 7 Premium.  The computer repair shop that upgrade it for me used the File and Settings Transfer Wizard, so I could keep all my movies and files.

 

For many weeks after the upgrade, everything worked just fine.  One night I was watching movies, went to bed, and woke up the next day to start my computer and find that I had absolutely no sound.  I noticed a red X over the speaker icon in the system tray.

 

When I mouse over the icon, a message pops up that says "The Audio Service is not running."  When I click on the speaker icon, a window pops up and attempts to detect what the issue is.

 

After running for a few seconds, it finishes and and window opens that says "Troubleshooting has Completed - Problem Found: Hardware changes might not have been detected."  This confuses me, as I didn't alter or change any of the hardware.

 

When I check the Device Manager, I see nothing with a yellow ! on it, however, I also see no sound or audio options listed.

 

Checking just the basic Devices section, when I go down and click on the Sound option, a window pops up that says...

"Audio Service Not Running - this computer cannot play audio because the Windows Audio Service is not enabled. Would you like to enable the Windows Audio Service?"  When I click Yes, nothing happens.

 

Ive tried installing Codec Packs and updated Drivers for Windows 7, but still no solution.

 

I can't help but feel like something on my computer might have screwed up my audio; such as a virus.  Given that, I ran a MalwareBytes scan, which came back with many detections. The report is below.

 

Any help with this problem would be greatly appreciated, thank you.

 

MalwareBytes Report:

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 6/19/2014
Scan Time: 9:34:17 AM
Logfile: 
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.06.19.07
Rootkit Database: v2014.06.02.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Jason
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 263498
Time Elapsed: 14 min, 0 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 6
PUP.Optional.Spigot.A, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\hbcennhacfaagdopikcegfcobcadeocj, Quarantined, [fc576f0b7506b77fc3b43e71aa5839c7], 
PUP.Optional.Spigot.A, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\icdlfehblmklkikfigmjhbmmpmkmpooj, Quarantined, [450e5525512a71c5ef89e3cc06fcd927], 
PUP.Optional.Spigot.A, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\mhkaekfpcppmmioggniknbnbdbcigpkk, Quarantined, [ee655822aecd8ea892e74b64bf43e917], 
PUP.Optional.Spigot.A, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\pfndaklgolladniicklehhancnlgocpp, Quarantined, [a4afa7d3651626105228d5da2bd79070], 
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM, Quarantined, [dd76bfbbed8e65d1c3f634a9a16236ca], 
PUP.Optional.SweetIM.A, HKU\S-1-5-21-4281804260-2903448500-1309069027-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM, Quarantined, [ee652159a6d58da9b5037c610df6f808], 
 
Registry Values: 2
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM|simapp_id, 1605756144146048686, Quarantined, [dd76bfbbed8e65d1c3f634a9a16236ca]
PUP.Optional.SweetIM.A, HKU\S-1-5-21-4281804260-2903448500-1309069027-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM|simapp_id, 1605756144146048686, Quarantined, [ee652159a6d58da9b5037c610df6f808]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 13
PUP.Optional.Conduit.A, C:\Users\Jason\AppData\Local\Temp\CT3325809, Quarantined, [0c47fc7ebbc0300669bdb2db03ff4ab6], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\css, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\Img, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\icons, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\scripts, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfndaklgolladniicklehhancnlgocpp, Quarantined, [92c11b5f6417270f2542c7ca31d143bd], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfndaklgolladniicklehhancnlgocpp\1.0_0, Quarantined, [92c11b5f6417270f2542c7ca31d143bd], 
PUP.Optional.Spigot.A, C:\Program Files (x86)\Common Files\Spigot\GC, Quarantined, [5cf7fc7e700bc076120fa3fd828038c8], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
 
Files: 42
PUP.Optional.Conduit, C:\Users\Jason\Downloads\BlueStacks_TSV36OOBS.exe, Quarantined, [33205b1f3f3c86b0d82a8820867ec937], 
PUP.Optional.Conduit.A, C:\Users\Jason\AppData\Local\Temp\CT3325809\ddt.csf, Quarantined, [0c47fc7ebbc0300669bdb2db03ff4ab6], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\background.html, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\background.js, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\config.json, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\dea-128.png, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\dea-48.png, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\empty-favicon.ico, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\jquery.js, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\manifest.json, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\newtab.html, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\newtab.js, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\redirect.html, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\redirect.js, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\util.js, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\css\newtab.css, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\Img\no_thumb.png, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj\1.3_0\Img\search-icon.png, Quarantined, [b49f90eacab1e254fa6bf9989e6401ff], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\background.html, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\config.json, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\manifest.json, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\icons\ss-128.png, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\icons\ss-48.png, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\scripts\background.js, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\scripts\loader_1036.js, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.5_0\scripts\utils.js, Quarantined, [b99a2258611ac472ee78f79acf33b848], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfndaklgolladniicklehhancnlgocpp\1.0_0\amazon-128.png, Quarantined, [92c11b5f6417270f2542c7ca31d143bd], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfndaklgolladniicklehhancnlgocpp\1.0_0\amazon-19.png, Quarantined, [92c11b5f6417270f2542c7ca31d143bd], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfndaklgolladniicklehhancnlgocpp\1.0_0\amazon-48.png, Quarantined, [92c11b5f6417270f2542c7ca31d143bd], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfndaklgolladniicklehhancnlgocpp\1.0_0\background.js, Quarantined, [92c11b5f6417270f2542c7ca31d143bd], 
PUP.Optional.SlickSavings.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Extensions\pfndaklgolladniicklehhancnlgocpp\1.0_0\manifest.json, Quarantined, [92c11b5f6417270f2542c7ca31d143bd], 
PUP.Optional.Spigot.A, C:\Program Files (x86)\Common Files\Spigot\GC\coupons_2.4.crx, Quarantined, [5cf7fc7e700bc076120fa3fd828038c8], 
PUP.Optional.Spigot.A, C:\Program Files (x86)\Common Files\Spigot\GC\ErrorAssistant_1.3.crx, Quarantined, [5cf7fc7e700bc076120fa3fd828038c8], 
PUP.Optional.Spigot.A, C:\Program Files (x86)\Common Files\Spigot\GC\saamazon_1.0.crx, Quarantined, [5cf7fc7e700bc076120fa3fd828038c8], 
PUP.Optional.Spigot.A, C:\Program Files (x86)\Common Files\Spigot\GC\saebay_1.1.crx, Quarantined, [5cf7fc7e700bc076120fa3fd828038c8], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp\000005.ldb, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp\000236.log, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp\CURRENT, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp\LOCK, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp\LOG, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp\LOG.old, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
PUP.Optional.Spigot.A, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\pfndaklgolladniicklehhancnlgocpp\MANIFEST-000235, Quarantined, [98bb28524239ac8a0523cfd1f50d5ba5], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

Edited by hamluis, 19 June 2014 - 03:39 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Wolverine 7

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Posted 19 June 2014 - 05:06 PM

If its not showing up at all you might have a problem that needs a repair install to resolve.Do you have install media?Disk or usb.

 

Try installing the latest driver software for the soundcard.

 

Open Device Manager,right click,and press Scan for device changes.

 

If a device isn't shown or not prompted to be installed, then Windows is not detecting the device and theirs a problem.



#3 Red131313

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Posted 19 June 2014 - 08:48 PM

No, I dont have disk or usb to do a repair install... Is there any other way I can do it?  I have the latest drivers, and I scanned for device changes, which came back with nothing.  I did check the Show Hidden Devices option, which showed something with a Yellow ! on it... I have no idea what it is or what it does, since there is no information on it.



#4 Wolverine 7

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Posted 20 June 2014 - 09:14 AM

Its easy to make a usb for repair install,download the iso from Digital River,use the Microsoft usb downloader to copy the files over to usb.

 

Thats it.

 

http://arstechnica.com/business/2009/12/the-usb-flash-drive/

 

Legal sp1 iso here

 

http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/

 

Good thing to have if you dont have one,i just made one for this netbook,takes about10 minutes to do and from usb install

you can repair or clean install in about 7 mins.If you repair install,still backup data,prog install anddrivers in case.

 

Very glitchy win audio once it starts to play up,you could play around with sys restore to see if that fixes it but you had

some  malware so not the best bet.

 

Audio service not starting isnt a good sign,the repair install might be your best bet unless anyone else has any ideas.

 

You could give Tweaking.com Windows Repair All in One a shot,set it to fix everything.(Disable your antivirus

and internet connection,run the program and follow the instructions).

 

http://www.tweaking.com/content/page/windows_repair_all_in_one.html


Edited by Wolverine 7, 20 June 2014 - 03:01 PM.


#5 Red131313

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Posted 23 June 2014 - 10:49 AM

Im going to hold off on trying to fix my sound issues until I have more resources available to me.  In the mean time, tho, could we work on getting any malware/viruses out of my system.



#6 Wolverine 7

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Posted 23 June 2014 - 05:25 PM

well you could run malwarebytes again and then run the Eset online scanner or you could post in Am i infected forum.

 

Eset online scanner.

http://www.eset.co.uk/Antivirus-Utilities/Online-Scanner

 

instructions for posting in malware forum.

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/






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