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System hangs only when a web browser is open.


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#1 Landau_TST

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Posted 19 June 2014 - 12:36 PM

I've been having this problem for nearly a year now and I nor any of my computer friends know what could be causing it.

My system hangs up every 10-20 minutes for about 2-3 minutes ONLY IF a web browser is open.

It doesn't have to be active. I don't have to be browsing. I could have it open, minimized and let it sit and eventually I can see the activity light come on on my tower while my hard drive and/or CPU seem to be going insane. The whole system is bogged down and it will get to the point I can't even click on anything and everything just hangs up. After a few minutes, it immediately stops and everything resumes as normal.

Nothing else causes this. I can be playing a new video game, rendering video, talking on Skype, all of that at once, etc, for hours on end and my system is fine. But if I have 1 tab on a browser open, the whole system will hang up as described above. It doesn't even matter which web browser. I've used Chrome regularly for years now, but out of my multiple attempts to try to resolve the issue, I've also tried using Internet Explorer (lol), Firefox and Opera. Doesn't matter which I use, same effect. And again, only web browsers do this. If I have a browser open and try to do something else, like playing a video game for example, it'll freeze the game while it's doing whatever it's doing for a few minutes. I just sit there and take deep breaths and try not to throw it out of the window. lol

I've tried several things over the past months. Selective startup (disabling all unnecessary processes when booting the computer), safe mode, virus scans, switching anti-viruses (from Avast to MSE), boot-time virus scans, using Advanced System Care, using CCleaner, Malwarebyte's Anti-Malware, uninstalling and reinstalling Flash, disabling Chrome's built-in Flash, disabling hardware acceleration, disabling/enabling Flash protected mode, updating all drivers, fresh driver installs and probably several other things I just can't think of off the top of my head. It's also not a heating issue. Event viewer doesn't show anything.

One weird thing did happen recently that might be a clue to something: I was watching a video on YouTube. It was fairly lengthy and I wasn't doing anything else. Naturally, the system hung up even though it was just sitting there and froze the video to where the wheel came up like it was buffering or what have you. I noticed the activity light stopped but the video was still frozen and my CPU was still going nuts according to Task Manager. When I refreshed the page, the video started playing normally and the CPU immediately went back to functioning normally.

I know all of that is a lot of info and, in all honesty, I would just reformat the drive if I could. But my secondary 2TB HDD kicked the bucket last year and I have nothing to back up all of my data on to at the moment in order to do so, and I can't just afford to go buy a new one at the moment. So I'm stuck still searching for what I could possibly do to fix this. It's literally the only issue my computer has and I'm getting more gray hairs because of it.

I'm running Windows 7 Ultimate 64-bit. I have an Intel Core i5 quad-core CPU running at 2.67GHz (first gen), 8 GB RAM, Radeon HD 7950 GPU. If any more info is needed just ask.

Thanks in advanced for reading and any ideas anyone has. My computer hung up twice just while typing this...


Edited by hamluis, 19 June 2014 - 05:37 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 sflatechguy

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Posted 19 June 2014 - 03:47 PM

Try following the steos outlined here: http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/any-web-browser-freezes-windows-7-x64-instant/edd85c05-fa9b-443c-9c9e-633bee5f1e50



#3 Landau_TST

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Posted 19 June 2014 - 04:26 PM

It's not recent, so Method 1 wouldn't be of any help.

And I do Methods 2 and 3 frequently regardless of the issue.



#4 sflatechguy

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Posted 19 June 2014 - 04:44 PM

At this point, it might well be malware, listed under Method 3. Have the moderator move this discussion over to the "Am I infected" forum.



#5 Landau_TST

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Posted 19 June 2014 - 05:06 PM

At this point, it might well be malware, listed under Method 3. Have the moderator move this discussion over to the "Am I infected" forum.

Are there things that deep and boot-time virus scans as well as Malwarebyte's Anti-Malware would've both missed?


Edited by Landau_TST, 19 June 2014 - 05:08 PM.


#6 sflatechguy

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Posted 19 June 2014 - 05:11 PM

Possibly. Antivirus scans are only as good as their signature files. I'm guessing you keep yours up to date, but it's still possible they missed it.

Also, did you check to make sure your firewall isn't blocking your browsers? Refer back to my earlier link on how to check that.



#7 Wolverine 7

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Posted 19 June 2014 - 05:19 PM

Try re installing your network drivers

 

Worth a look.

 

http://superuser.com/questions/327486/why-do-my-web-browsers-cause-my-entire-computer-to-hang



#8 hamluis

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Posted 19 June 2014 - 05:36 PM

Moved to AII for a look.

 

Louis



#9 Landau_TST

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Posted 19 June 2014 - 06:03 PM

Possibly. Antivirus scans are only as good as their signature files. I'm guessing you keep yours up to date, but it's still possible they missed it.

Also, did you check to make sure your firewall isn't blocking your browsers? Refer back to my earlier link on how to check that.

 

The firewall is one of the things I tried before and forgot to mention. I've tried so many things, I can't remember them all off the top of my head. lol But yeah, I still double-checked everything and it's not blocking anything. I even tried turning it off all together at one point. Which wasn't wise, but it didn't take long for the issue to continue anyways that I realized that wasn't it to turn it back on.
 

Just tried completely uninstalling and re-installing them and making sure I had the latest version. The issue persists.



#10 Landau_TST

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Posted 20 June 2014 - 12:13 PM

Any other suggestions?

My friend suggested I try Spybot and the .NET framework clean-up tool. Not luck with those, either.



#11 Wolverine 7

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Posted 20 June 2014 - 01:47 PM

Re install or update your video card driver.



#12 boopme

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Posted 20 June 2014 - 03:11 PM

Also run an Online scan..

ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#13 Landau_TST

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Posted 21 June 2014 - 04:04 AM

Re install or update your video card driver.

Went into safe mode, completely uninstalled all old and current video card drivers then freshly installed the latest ones. Didn't fix the issue.


Edited by Landau_TST, 21 June 2014 - 04:39 PM.


#14 Landau_TST

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Posted 21 June 2014 - 04:41 PM

Also run an Online scan..

ESET.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Results:
 

C:\Program Files\Sony\Vegas Pro 12.0\vegas.pro.12.-patch.exe a variant of Win32/HackTool.Patcher.AD potentially unsafe application deleted - quarantined
C:\Program Files (x86)\NCH Software\Debut\debut.exe a variant of Win32/Toolbar.Conduit.H potentially unwanted application deleted - quarantined
C:\Program Files (x86)\NCH Software\Debut\debutsetup_v1.68.exe a variant of Win32/Toolbar.Conduit.H potentially unwanted application deleted - quarantined
C:\Users\Eric\Desktop\Files\Folders\Xilisoft Video Converter\x-video-converter-ultimate6-gadss.exe Win32/Toolbar.Zugo potentially unwanted application deleted - quarantined
C:\Users\Eric\Desktop\Utilities and Programs\gosmscherr_WY7EQvyc.apk a variant of Android/AdDisplay.AirPush.K potentially unwanted application deleted - quarantined
C:\Users\Eric\Documents\registrybooster.exe Win32/RegistryBooster potentially unwanted application deleted - quarantined
C:\Users\Eric\Documents\Vuze Downloads\Advanced SystemCare Pro 6.3.0.269 Final ML Incl Serial - SceneDL  (PimpRG)\asc-setup.exe a variant of Win32/Toolbar.Widgi.B potentially unwanted application deleted - quarantined
C:\Users\Eric\Documents\Vuze Downloads\NCH Debut Video Capture Software v1.68 with Key [TorDigger]\debutsetup.exe a variant of Win32/Toolbar.Conduit.H potentially unwanted application deleted - quarantined
C:\Users\Eric\Documents\Vuze Downloads\Presonus Studio One Professional v2.5 WIN Incl. Keygen - AiR [deepstatus]\Presonus Studio One Professional v2.5 WIN Incl. Keygen - AiR.rar a variant of Win32/Packed.VMProtect.AAH trojan deleted - quarantined
C:\Users\Eric\Downloads\ccsetup408.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Eric\Downloads\cpu-z_1.64-setup-en.exe a variant of Win32/Bundled.Toolbar.Ask.D potentially unsafe application deleted - quarantined
C:\Users\Eric\Downloads\CrystalDiskMark3_0_2f-en.exe Win32/OpenCandy potentially unsafe application deleted - quarantined
C:\Users\Eric\Downloads\DriverSweeper_3.2.0.exe Win32/OpenCandy potentially unsafe application deleted - quarantined
C:\Users\Eric\Downloads\epm.exe Win32/OpenCandy potentially unsafe application deleted - quarantined
C:\Users\Eric\Downloads\gb3-setup.exe a variant of Win32/Toolbar.Widgi potentially unwanted application deleted - quarantined
C:\Users\Eric\Downloads\sd-setup.exe Win32/ELEX.AH potentially unwanted application deleted - quarantined
C:\Users\Eric\Downloads\youtube_downloader_hd_setup.exe Win32/OpenCandy potentially unsafe application deleted - quarantined


Issue is still ongoing. Wondering if it's something completely irreversible at this point.


#15 Landau_TST

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Posted 22 June 2014 - 02:27 PM

Any other suggestions?  :unsure:






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