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Windows 7 Black Screen with curser HELP


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#1 JCH1992

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Posted 19 June 2014 - 09:52 AM

Hi all.

 

I have got myself into a real stress with this Dell inspiron 1545.

 

I will start from the begining

 

My GF stood on her laptop and broke the screen, No problems easy to replace done that.

 

After replacment of the screen booted up first time no problems.

 

Gave it back to the GF who booted it up went and made some tea and came back to find a black screen with just a cursor.

 

Tired to boot into all safe modes same problem! I guessed video driver?

 

I have tried to use system restore, comes up with "the instruction at 0x743d29e7 referenced memory at 0x0058d1f5. The memory could not be read. Click on OK to terminate the progame" So im guessing the HDD is corrupt?

 

I have tried using start up repair but it could not detect a problem.

 

I have no idea what to do now she doesnt have a recovry disk (quite sure I put windows 7 on but not 100% sure)

 

any ideas would be much appresiated

 

Thanks

 

James



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#2 sflatechguy

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Posted 19 June 2014 - 11:46 AM

It could mean the hard drive or RAM has failed or is failing. More than the screen may have been damaged when she stood on it. You may have to run some Dell hardware diagnostics tools: http://www.dell.com/support/home/us/en/19/Home/Index/HardDrive.



#3 JCH1992

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Posted 20 June 2014 - 07:08 AM

Tired that all came back fine!

 

I all of the permisions seem to be incorrect, I booted a Puppy Linux CD but unfortunutly I cant accsess the HDD as it says its corrupt.

 

Im guessing the HDD has had better days or she has managed to get a virus that has corrupted it!

 

Going to re-format the HDD and clean install windows 7

 

Thanks for your help though bud!!






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