I'm working on a Toshiba laptop. The client says the machine was kicked while running and a USB cord was pulled out. The screen went to In Out error and the machine locked. Now on startup the Toshiba screen comes up then the screen goes blank with a moveable cursor. It will not load a recovery disk or any disc. It says loading files and then goes to the blank screen. Any ideas? The client says there's pictures on there that can't be replaced. I guess they never heard of a backup. I was wondering if there is a disc I could boot off of and run some diagnostics. The Windows installation disk does the same thing...blank screen. Thanks.