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Remenants After Doing The Spyfalcon Removal--please Help!


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#1 velocity

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Posted 27 May 2006 - 06:06 PM

Ok--I'm so frustrated. Hopefully someone can help me out. I did the following automatic removal to get rid of spyfalcon:

http://www.bleepingcomputer.com/forums/t/43659/how-to-remove-spyfalcon-removal-instructions/

all went ok until i did the pandascan. the pandascan found the following as possible problems:

parts of smitrem (which i assume is OK since that was part of the process above)
part of rougescanfix (which i assume is OK since that was part of the process above)
c:\windows\system32\dcomcfg.exe
c:\windows\system32\regperf.exe
c:\windoes\system32\simpole.tlb

i did an internet search and found these last three are part of the ZLOB-KC trojan, however when i open the bhodemon it shows a ZLOB-JW as in the computer but it can't enable/disable because part of the file is missing.

are these both the same trojan?

how do i get rid of these last bits?

and finally--how do i keep from getting reinfected??

thanks,

velocity

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#2 Elendil

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Posted 27 May 2006 - 08:06 PM

Several things. Most importantly is to make sure you have a wide safety net spread around your computer. By this, I mean you need to have an UPDATED and fully functional Anti-Virus program, a firewall, and several non-viral anti-malware programs. Ad-Aware SE, Spybot S&D, and Ewido Anti-Malware (or A-Squared Anti-Malware) are essentials. I recommend you get three of the four anti-malware programs I've listed above if you don't have them already. After they have finished installing and updating, reboot your computer into safe mode and scan with ALL of them and remove all malware found. Should you're problem persist you should resort to HiJackThis (HJT).
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#3 quietman7

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Posted 28 May 2006 - 05:45 AM

Hello velocity.

Those three files in c:\windoes\system32 are indeed related to SpyFalcon. They may even be a few more that Panda did not find so lets see if we can finish the job of getting rid of them.

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download and install Ewido Anti-Malware v3.5. DO NOT perform a scan yet..
Print out the Ewido Install and Scan Instructions.

Go here and follow the instructions for using SmitfraudFix.
After using the tool reboot again in "SAFE MODE" and

Clean out your Temporary Internet files as follows:
  • Quit Internet Explorer and quit any instances of Windows Explorer.
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click "Delete Files" under Temporary Internet Files.
  • In the Delete Files dialog box, tick the "Delete all offline content check box", and then click "OK".
  • On the General tab, click "Delete Cookies" under Temporary Internet Files, and then click "OK".
  • Click on the Programs tab then click the Reset Web Settings button. Click "Apply" then "OK".
  • Click "OK".
Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click "Ok" then "Apply" and "Ok".

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.

Then perform a scan with Ewido and reboot back to normal mode.
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#4 velocity

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Posted 28 May 2006 - 02:03 PM

Thank you so much!! :thumbsup:

I followed these instructions, and STILL had 4 problems that the Ewido found (3 zlob that appear to have been in restore files, and 1 "adware.gdown" that was in the system32) but the Ewido took care of them. I then realized i didn't follow the instructions for the Ewido exactly -didn't do a few things- so I re-installed it and ran it again and it found "adware.Gdown" again but this time it was in a restore file. I clicked to remove it. (is it really gone now??) I then re-did the pandascan in normal mode, then again did another Ewido scan (third one now) and finally its come up clean (except of course the pandascan always thinks that smitrem and smitfraudfix are viruses but I ignore that).

!~whew~!

I've got one last problem that I thought was part of the viruses and malware but now I'm not sure since its still there. Its a couple windows that pop up right after logging in to one of te user names (in regular mode, not safe mode) that say the following.

the first box says "preparing to install" , then a box pops up the says "Norton Antivirus 2005 does not support the restore feature please uninstall and reinstall"

Norton looks like it is working fine, and this never used to pop up--started popping up when the computer got infected. I guess it could be a coincidence or a glitch or something. Is this anything to worry about? we are going to buy a new norton soon (next month) as ours expires. We have just been hitting 'cancel' or clicking the 'x' in the top right corner of the boxes that pop up-sometimes several times before the boxes go away.

and finally-how do we keep from getting re-infected by these things?? Obviously we won't click any pop-ups (thats how we got them in the first place) but is there a way to keep the computer safe from them in the future?

I really really appreciate your time and help and this forum is awesome! :flowers:

velocity

#5 quietman7

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Posted 28 May 2006 - 04:11 PM

That's good news.

Now that your system is clean you should SET A NEW RESTORE POINT to prevent reinfection from an old restore point. Any trojans or malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to set a new RESTORE POINT:
1. Go to Start > Programs > Accessories > System Tools and click "System Restore".
2. Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
3. Then go to Start > Run and type: Cleanmgr
4. Click "OK".
5. Click the "More Options" Tab.
6. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

For the Norton popup alert problem see here.

To protect yourself against malware and reduce the potential for re-infection, here are a few helpful suggestions:

1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft including SP2 which has enhanced security features. This will patch many of the security holes through which attackers can gain access to your computer.

2. Prevent spyware, homepage hijacking and increase your browser security by using these free programs:
SpywareGuard
SpywareBlaster
IE-SPYAD
Microsoft Windows Defender (Beta)

Run weekly scans with these free spyware cleaning tools:
Ad-Aware SE Personal 1.06
Spybot S&D 1.4
Ewido Anti-Malware v3.5 - Windows 2000 and XP users ONLY

3. Prevention and Protection Tips:
Read "How to Prevent Spyware".
Read "Simple and easy ways to keep your computer safe".
Read "Safer Settings for IE SP1 & SP2" and "How to Configure Enhanced Security Features for IE in XP SP2".

4. Be careful what you download: types of downloads that may contain spyware:
Free games, animated characters, and screen savers.
Music, movies, and file-sharing programs.
Instant Messaging (IM) attachments.
Toolbars for your Internet browser.
Unknown email files and attachments.

5. Use a Firewall to protect yourself. A hardware firewall can provide a strong degree of protection from most forms of attacks coming from the outside. A software firewall generally offers the best measure of protection against Trojans and worms but they are harder to configure and must share resources with other running processes which can decrease system performance.
Home PC Firewall Guide
Understanding and Using Firewalls

6. Finally, stay informed, use common sense, keep up to date with all your anti-virus/anti-malware scanning programs and use them as part of your regularly scheduled maintenance.
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Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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