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Mouse not working (unspecified device)


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#1 Codax

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Posted 18 June 2014 - 06:08 PM

I just bought my new Razer Naga 2014 yesterday and to my surprise it didn't work. It doesn't light up, nor does it move or click. I have tried using all my usb ports to no luck (and yes the usb ports work). My pc picks up that something is there, but the mouse it classified as an unspecified device. I thought maybe i just have to download the drivers for the mouse, but Razer Synapse 2.0 (razers driver and settings -program for many of their products) will not recognize the naga. It is stuck at the screen that says: "please connect a razer synapse 2.0 enabled device". The mouse works perfectly with my brothers pc (also a laptop), so i tried updating the mouse from there with razer synapse. Still didn't fix anything. The weird part is that i have a razer keyboard aswell and when i boot my pc the keyboard and mouse light up at the same time. Then they suddenly stop at the same time, but the keyboard is the only one that lights up again after that. 

Please help



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#2 wpgwpg

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Posted 18 June 2014 - 06:29 PM

It appears they have a download for this device here:

http://drivers.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=861&_m=downloads&_a=viewdownload&downloaditemid=861

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Codax

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Posted 19 June 2014 - 04:58 AM

Yeah that is the program that won't recognize my mouse :/



#4 wpgwpg

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Posted 19 June 2014 - 04:19 PM

  I've never had one of these, but I know a lot of devices require that you install the driver BEFORE you connect the device.  If you followed the install instructions closely, then you probably need to go to the Razer support web site and seek help here:

http://www.razerzone.com/store/razerstore-support/

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 Codax

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Posted 19 June 2014 - 04:31 PM

I traded the naga in for a Logitech g600 today and it didn't work, so it's definitely the pcs fault. Probably the usb ports.. I've contacted the pc manufacturer so just crossing my fingers.. ;)



#6 wpgwpg

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Posted 19 June 2014 - 04:41 PM

 Hmmm, that being the case, I suggest you check Device Manager to see it says about your devices, especially the USB hub entries.  If any of them have ? or ! to the left of them, that means you need to replace the driver.  I also have to ask if any devices are working with your USB ports.  I'd think you'd have things like a printer and keyboard, maybe a scanner, etc. connected.  If some of these work, I'd think your mouse should in most cases too. 

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:




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