My son's laptop won't boot up anymore. It seems to start up okay, but then a window comes up saying there was a problem and asking if we want to search the internet for a solution. However, before we can do anything, the computer freezes. To turn it off, all we have to do is touch the on button. We don't have to hold it down even for a second.
We are able to start up fine in safe mode. The computer has Norton and Avast installed. We would like to get rid of Norton, but that proved difficult to do. (He has Kaspersky he can put on the laptop.)
Any advice on what we could try in order to solve this problem?
Edited by Kaityf, 18 June 2014 - 02:03 PM.