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Windows won't boot at all...

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#1 A6Tech


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Posted 18 June 2014 - 01:21 PM

The problem occurred yesterday, when i restarted the computer. It couldn't get past the Windows Screen and it didn't show the windows logo animation at all, just the "Starting Windows" message. And it stays there forever. I tried going into safe mode, but the white letters won't show at all. When I click safe mode, it just goes to the black screen where the white letters should appear, but they don't, and it also stays frozen. What could this be? 

Edited by A6Tech, 18 June 2014 - 01:22 PM.

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#2 Chris Cosgrove

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Posted 18 June 2014 - 07:19 PM

It could be that for some reason your computer is not finding the hard drive with your OS on it.


If you press the F8 key several times while the BIOS screen is showing - that's the one with the maker's name all over it - do you then get to a screen that lists your drives ?  If you do, use the up and down arrows to select the drive your OS lives on and press enter. It should boot from there.


Alternatively, you could try booting from either your original install disc, if you have one, or from a Windows repair disc and then doing a repair install. This will not harm existing data on the system.


If none of these work, come back to us with the relevant details of your computer like make and model and OS and we will take it further.


Chris Cosgrove

#3 A6Tech

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Posted 19 June 2014 - 08:45 AM

OK, when I press F8 during BIOS screen, I get the list of bootable devices, I select my hard drive with Windows on it and the same thing happens. Doing a repair install will probably fix it, but I have to try anything before that. That's my last option.

#4 Chris Cosgrove

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Posted 19 June 2014 - 04:25 PM

Take heart !  Doing a repair install is NOT the last option - doing a full re-install is.


A repair install should not even affect your data, but if at all possible you are better to back it up. Since you can't get your computer to boot to Windows, one of the simpler ways is to create a self-booting Linux disk. One I have used several times successfully is Puppy Linux. You can get the files and instructions on how to use it from here -




Apart from that, all you will need is an external drive with sufficient capacity to hold your data. Switch the computer on, open a CD/DVD drive, put the disk in, switch off, power up again and the computer will boot from the Puppy CD. You may need to set the optical drive to No. 1 in the boot priority list in BIOS, but after that you should see the Puppy desktop.


You will see icons for each of the drives attached to the computer, and for the file manager. Just use the file manager to drag and drop the data you wish to save to your external drive. Once you have done that, you can close down and carry on with a repair install to see if that solves your Windows problems.


Chris Cosgrove

#5 nickautomatic


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Posted 20 June 2014 - 06:07 PM

Similar scenario happened to my friend's computer. What we did was reformatted the disk and installed the OS again. From there, it worked fine. But before we did the reformat and re installation process, we made a back up for the important files. I did not know what was the issue but the important is, everything works fine now.


I am not suggesting the same way as what I did but I am just trying to share an idea that might help.


Good luck!

Edited by nekoray, 20 June 2014 - 06:08 PM.

#6 hamluis



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Posted 21 June 2014 - 12:10 PM

What happened to trying the Startup Repair option?


Repair Windows 7 Using the Startup Repair Tool - http://pcsupport.about.com/od/toolsofthetrade/ss/windows-7-startup-repair.htm



#7 dc3


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Posted 21 June 2014 - 01:48 PM

Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
How to burn ISO image using Windows Burn Disk Image.
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
6.  After the image has completed being burned click on Close
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
Part B, Steps 1b - 10b
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
At this point the setup process will load files, this will take several minutes.
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
After this is done click on Next.
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
This link will begin the Windows 7 System Recovery Options.
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
No participation is required on your part at this time, wait till it has finished and the next window opens.
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
8b)  The Startup Repair tool will now search for problems in the system files.
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
Note:  If Startup Repair did not find any problems with system files you won't see this step.
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
10b)  Click on Finish, this will restart your computer.
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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