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Sometimes: When Boot - Win Doesn't Recognize USB 3 Device

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#1 RAPHelp


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  • Local time:05:48 AM

Posted 17 June 2014 - 11:05 PM

I have a Dell Inspiron 3847 with 2 USB 3 ports (that is: supposedly USB 3) and run Win 7 64bit. Recently bought a WD Passport USB 3 HDD - MyPassport. Can read/write to device fine but sometimes when I boot up (with HDD always connected) get a Win 'error' that a Mass USB Storage device could run faster if connected to an USB 3 port.

The connectors are blue (both at CPU and device) - which I believe indicates USB 3 ... so it is connected properly.

I just booted and got the 'error'/warning. Checked the Device Manager and:

  1. It said everything was working correctly - USB 3 Hub, Mass Storage device, and WD Drive Management devices
  2. Used 'safely remove device' then unplugged MyPassport
  3. Replugged MyPassport
  4. Rebooted - NO 'ERROR"/WARNING

Is MyPassport really operating as a USB 3 device?

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