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Invisible ads?


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4 replies to this topic

#1 Rcpd0715

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Posted 17 June 2014 - 10:13 AM

Hi, I am recently getting invisible ads. there are no windows open, but I hear commercials in the background and do not know how to stop them. I have run malwarebytes, ccleaner, Microsoft essentials and tssds killer? Still not fixing it...Any suggestions please? Thank you



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#2 Netghost56

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Posted 17 June 2014 - 10:17 AM

It's a virus infection. Run DDS, create a topic in the Malware Removal Logs forum, and post the logs per instructions.

 

 
Download and Run DDS which will create a log of programs running on your computer.

Download DDS from the following location:

DDS Tool Download Link

When you click on the above link you will see be brought to a download page. Please click on the Download Now button and a download prompt similar to Figure 1 below.

 

dds-savebox.jpg
Figure 1: DDS Save File dialog box



Click on the Save button. You will now be presented with ascreen similar to Figure 2 below asking where you would liketo save the file.

 

dds-savedesktop.jpg
Figure 2: Save dds.com to the desktop




Click once on the Desktop button, designated by the red arrow in thefigure above, to save the file to your Desktop and then press theSave button. Your computer will now download the file toyour computer and save it on your Desktop. When it is donedownloading you will now find an icon on your desktop that lookslike Figure 3 below.

 

icon.jpg
Figure 3: DDS Icon




Disable any script-blocking programs and then double-click on the DDS.com icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.com to run. Please allow it to do so.

Once you double-click the icon a Windows security warning may also appear asking if you are sure you would like to run the program. This warning is shown in Figure 4 below.

 

run-confirm.jpg
Figure 4: Windows security warning



Click on the Run button to start DDS. If no warning appeared, as shown above, then you should just continue reading.

DDS will now display a red window with an option screen called DDS: Settings as shown below.


 

dds-start.jpg
Figure 5. DDS: Settings screen



At the above screen, put a check mark in attach.txt and then click on the Start button. You will now see a small black window providing information as to what DDS is doing on your computer as shown in Figure 6 below.


 

dds-information.jpg
Figure 6: DDS information screen



DDS will now start scanning your computer and compiling a variety of information about what programs are starting on your computer, what files have been recently created, and the general configuration of your computer. When DDS has finished scanning, all of this information will be compiled and be displayed in two Notepad windows named dds.txt and attach.txt as shown below.


 

dds-log.jpg
Figure 7: DDS.txt Notepad window


dds-attach.jpg
Figure 8: Attach.txt Notepad window

 



You will then be shown a small box giving instructions as to what you should do with these files. Feel free to close this message box by pressing the OK button.

We now need to save the two log files that were created. First click on the DDS.txt window and click on the File menu and then select Save As... menu option. You will now be presented with a screen similar to Figure 9 below asking where you would like to save the file.

 

save-desktop.jpg
Figure 9: Save DDS.txt to the desktop






Click once on the Desktop button, designated by the red arrow in the figure above, to save the file to your Desktop and then press the Save button. The DDS.txt log will now be saved to your Desktop. Now click on the Attach.txt Notepad window and perform the same steps to save that file to your Desktop as well. When this is finished, please continue to the next step. If you have any problems running DDS or generating a log, then please proceed to the next step and state what problems you had with DDS when creating your malware help topic.



#3 Rcpd0715

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Posted 17 June 2014 - 10:41 AM

Thank you, I have done what you asked



#4 Netghost56

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Posted 17 June 2014 - 10:57 AM

It's likely the Patched rpcss.dll virus. Very common at the moment. Removal is tricky but you can get a full cure (repair) without losing files.

 

A mod will be along shortly to close this thread so you can focus on the other.

 

Good Luck!



#5 hamluis

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Posted 17 June 2014 - 12:24 PM

Reference:  http://www.bleepingcomputer.com/forums/t/538026/invisible-ads/ .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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