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IE background processes


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#1 damasta

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Posted 16 June 2014 - 06:06 PM

Hi

 

I am on Windows 8.1 with IE11 built in.

 

When I launch IE (desktop not app version) and close it, 2 processes stay in the background processes (internet explorer & internet explorer 32 bit). I can terminate these, and do, but until I do having them there slows my laptop down.

 

I have ran CCleaner, removed protected view in IE, disabled all addons in IE, reset IE to default condition all to no avail.

 

I spoke to Microsoft via the techchat who claim the issue is registry but wont tell me the keys what are at fault so I can do the fixes (I work in IT and so am OK with regedit and confident changing if told what to do) instead wanting to remote on for $99 to do the reg fix themselves.

 

I am having no other issues and my antivirus hasn't picked anything up so I am not sure if it is malware (though it may just be not one that's picked up.

 

Any help is very much appreciated

 

Thanks in advance

Glen



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#2 wpgwpg

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Posted 16 June 2014 - 06:45 PM

 IE is known for being buggy.  I urge you to use Firefox or Chrome for everything except Windows updates.  That's the smart thing to do.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 damasta

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Posted 16 June 2014 - 09:53 PM

I use Firefox for a lot of things but sometimes IE is better (personal preference I suppose) so I would like to get the issue fixed



#4 damasta

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Posted 17 June 2014 - 02:37 PM

Does anyone have any ideas of the keys that are faulty?



#5 wpgwpg

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Posted 17 June 2014 - 02:43 PM

 If you have faulty registry keys, you need to save your data and restore your computer to factory settings.  Fooling with the registry will get into deep trouble in most cases.  :nono:


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#6 damasta

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Posted 17 June 2014 - 02:48 PM

I am confident that, if told the reg fix, I can do it given I work in IT. Microsoft are just refusing to say, presumably so they can sign me up to a support plan.

 

My data is backed up so I would not lose anything and I can always reinstall windows should anything go wrong. I just was asking did anyone know what keys needed amending & if so for what because I do not want to reinstall every time I have an issue.






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