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Driver software for wd external


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6 replies to this topic

#1 hoseini

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Posted 16 June 2014 - 07:34 AM

Can anybody help me to solve this problem.

I recently bought a WD external HD, model elements buzg5000abk-04. It works fine on my pc win7 32bit, but does not work on my laptop win7 64bit. I checked trough device manager and saw that the system recognizes it, but the H drive does not appear. Tried to reinstall the driver, after some work, computer messaged that the driver exist but due to an error cannot install and messaged “”access is denied””. I checked through WD website to download this driver software, but they had not the downloadable software for this model.

Now my question is where should I refer to for this software.

Many thanks for your advice. 



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#2 wpgwpg

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Posted 16 June 2014 - 02:22 PM

 I've never seen a case where you needed to install a driver for an external hard drive.  I have a WD elements external hard drive that I just plugged into my Windows 7 Professional 64 bit desktop, and it's been working fine ever since.  Maybe you just need to remove the driver and let Windows install one?

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Frozwire

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Posted 16 June 2014 - 09:38 PM

It might have something to do with your laptop's USB controller drivers not with the external drive drivers.


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#4 cmptrgy

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Posted 16 June 2014 - 10:35 PM

You are correct

http://support.wd.com/product/download.asp?groupid=306&lang=en

There is currently no download (software, firmware, or driver) available for this product

--- And I couldn’t find the manual

--- Do you know whether or not the unit is 64-bit capable?

--- On the right side there are some downloads: universal firmware updater, WD SmartWare for Windows, Data LifeGuard Diagnostics, WD SES driver (64-bit) – I don’t know whether or not this will work for you but the computer in question is a 64-bit system

 

“Tried to reinstall the driver

What driver did you try to reinstall? Was it from the install disc you received with the unit?

Have you tried Plug & Play instead of the install disc that came with it (if it did?)

--- I have a WD Passport Ultra external portable HDD. The first time I installed it I did use the install disc but since then I’ve used Plug & Play on a few other computers without any problems



#5 hoseini

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Posted 17 June 2014 - 12:09 AM

1- WPGWPG

Yes, I removed the driver and re installed again, but faced with the same error message "" access is denied "".

2-FROZWIRE

I do not think that it has anything wrong with USB controller drivers, because any other USB devices works on this computer fine and only this WD external HD does not.

3- CMPTRGY

---- I am really not sure that this unit is 64bit capable, when I bought it, I assumed it is. however how can I find out this is 64bit capable.there is not anything mentioned on it or on its box.

---- There were no disc or anything else in the box, it was only the WD external HD.

---- Yes I already had downloaded Life Guard Diagnostics, but as I understood, it was only for checking to see if any physical problem or damages exist in the hardware. Since it works fine on my pc 32bit, it shows that there is not any hardware problem.

---- Yes I tried several times to re install the driver, each time the same error message.

---- The driver I tried to re install was the driver the system was showing which was the WD elements driver, and as I said there were no CD along in its box.

 

Thanks very much for all 3 replies. 



#6 cmptrgy

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Posted 17 June 2014 - 12:36 AM

Try this

Diagnosing Western Digital driver problems

http://www.driverwizard.org/wizard/w/Western%20Digital/hard%20drive?ms.westerndigitalWD.DriverWizard.org

 

Edit: How new or old is the unit?

I can't figure out yet whether or not it is 64-bit capable
 


Edited by cmptrgy, 17 June 2014 - 12:41 AM.


#7 hoseini

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Posted 17 June 2014 - 05:35 AM

I tried it  but it did not solve the problem.

the unit was brand new. but if you mean that by being technologically new, I don't know.

I think the easiest but more expensive way is to grab my laptop and go to the electronic shop, ask for one more external hard drive and then say to the shopkeeper that I would buy it provided that you connect it to my laptop and I could see that the system can read and communicate with it. 






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