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Dell laptop will not load past welcome screen.


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5 replies to this topic

#1 ovie97

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Posted 15 June 2014 - 05:38 PM

All of the sudden my laptop has been acting odd. As of today, it will not load windows past the welcome screen. I have windows7 and have ran antivirus and adware scans and no major issues showed up. Mbam scan would never completely scan when I would run it. Also today when I turned my laptop on, windows prompted to recover to a previous save point to fix errors, that also failed. Could anyone give me some advice or insight as to what may be going on? Thanks in advance for any help!

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#2 wpgwpg

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Posted 15 June 2014 - 06:02 PM

 Can you boot to Safe Mode?  If so, I'd try to run SFC.  You could also run chkdsk and let it check for and attempt repair of any bad sectors.  If you can't boot to Safe Modem, find another Windows 7 computer 32 or 64 bit the same as yours, make a repair disc, and boot from it.  To make a repair disc, click Start -> Control Panel -> Backup and restore -> Create system repair disc.  Insert a blank CD-R and it'll create it.  Then take the disc to your computer and boot from it.  Let it try to repair the problem.

 One of the options with the repair disc is to boot to the command prompt if all else fails.  From there you could copy your data to a flash drive or external hard drive.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 ovie97

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Posted 16 June 2014 - 09:41 PM

We'll so far it will not boot into safe mode. I have made a boot disk from a friends windows 7. I managed to get my laptop to run a diagnostic and I got a hard drive error code of 0142. Does this mean a new hard drive is in my future, or is this something that can be repaired?

#4 JohnC_21

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Posted 16 June 2014 - 10:01 PM

That code means your hard drive is failing. I would try and remove any data from the drive. You can try doing it with a small linux distro like puppy or attach the drive to another computer and try to copy over your files.

 

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/error-problem-0142-after-running-diagnostics-test/1ed426b6-b7d5-4794-8477-8e688053de4a



#5 ovie97

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Posted 16 June 2014 - 10:04 PM

Well that sucks, does anyone have any recommendations for a decent replacement drive?

#6 JohnC_21

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Posted 16 June 2014 - 10:13 PM

I don't think you could go wrong with one of these.

 

http://www.amazon.com/gp/product/B004LR1RPK/ref=as_li_ss_tl?ie=UTF8&camp=&creative=390957&creativeASIN=B004LR1RPK&linkCode=as2&tag=hardwarevol03-20

 

http://www.amazon.com/gp/product/B00DSUTX3O/ref=as_li_ss_tl?ie=UTF8&camp=&creative=390957&creativeASIN=B00DSUTX3O&linkCode=as2&tag=hardwarevol03-20

 

Edit: You could verify the problem with a bootable disk of a hard drive diagnostic software but I think you want to but less stress on the drive at this point. Best to get the data off first and then do the diagnostic. You could also put the drive in a USB enclosure if you do not want to attach it to another computer.


Edited by JohnC_21, 16 June 2014 - 10:16 PM.





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