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Upgraded to 7, drivers not working


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8 replies to this topic

#1 Frack Man

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Posted 15 June 2014 - 09:22 AM

I have a Dell E6510 laptop which I upgraded from XP to 7 Pro 32 bit. After installation I can no longer get online(I was able to get online before); "Not connected, no connections are available". Device Manager shows 3 drivers not working: Broadcom USH, Ethernet Controller and Network Controller. Anyone know where / how I can get these correct drivers to my machine?



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#2 JohnC_21

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Posted 15 June 2014 - 09:58 AM

When you are in Device Manager do these items have yellow exclamation marks next to them. If so, right click the device, select Properties and under the Details tab select Hardware ID's. Copy and paste the first line for each device in your next post.

 

7.png?w=268&h=300



#3 hamluis

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Posted 15 June 2014 - 01:07 PM

Dell System Support Webpage

 

Louis



#4 Frack Man

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Posted 15 June 2014 - 01:25 PM

Sorry, not Ethernet Controller, but Unknown Device. Here they are:

 

Broadcom USH: USB\VID_0A5C&PID_5800&REV-0101&MI_00

 

Network: PCI\VEN_8086&DEV_422C&SUBSYS_13218086&REV_35

 

Unknown Device: ACPI\SMO8800



#5 Frack Man

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Posted 15 June 2014 - 01:32 PM

Thanks for this. I went here, but couldn't figure out how to run any diagnostics on the affected machine without being able to connect to the internet. I tried saving diagnostics to a flash drive, but all I was getting was an HTML doc. Is there a way to activate an HTML doc? Or some other way to run / transfer the diagnostics? Thanks!



#6 hamluis

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Posted 15 June 2014 - 01:59 PM

You asked for driver data...not sure what you want with diagnostics from Dell.

 

Click the Get Drivers & Downloads button on the left...put scroll to Win7, 32-bit drivers...download/install the ones you need.

 

Download the drivers you need for Win 7 32-bit...and install same.  I would download the chipset driver, the network driver, and worry about the Broadcom driver only if you connect wirelessly.

 

Intel Unified AMT6 HECI Driver

Intel 825xx Gigabit Platform LAN Network Device Driver

 

Louis



#7 JohnC_21

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Posted 15 June 2014 - 02:06 PM

You should have a sticker on the bottom showing your service tag. Input that number into this page.

 

Broadcom USH: USB\VID_0A5C&PID_5800&REV-0101&MI_00   ControlPoint software

 

Here and

 

You will have to get the Control point software under your drivers download, I could not link to it.

 

Dell ControlPoint System Application View details
APP_WIN_R312260.EXE | Update Package for Microsoft® Windows® (19 MB)
Control Point |
Release date 9/12/2011
| Last Updated 3/21/2014
| Recommended

Version 1.7.10000,A21

 

 

This is your wireless driver.

 

Network: PCI\VEN_8086&DEV_422C&SUBSYS_13218086&REV_35

 

Driver is here.

 

Driver only:  Wireless_17.0.3_Ds32.exe

 

Driver with Intel Software:  Wireless_17.0.3_s32.exe

 

 

 

Unknown Device: ACPI\SMO8800 is a Freefall sensor.

 

 

 

 

 

 



#8 Frack Man

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Posted 18 June 2014 - 10:28 AM

You should have a sticker on the bottom showing your service tag. Input that number into this page.

 

Broadcom USH: USB\VID_0A5C&PID_5800&REV-0101&MI_00   ControlPoint software

 

Here and

 

You will have to get the Control point software under your drivers download, I could not link to it.

 

Dell ControlPoint System Application View details
APP_WIN_R312260.EXE | Update Package for Microsoft® Windows® (19 MB)
Control Point |
Release date 9/12/2011
| Last Updated 3/21/2014
| Recommended

Version 1.7.10000,A21

 

 

This is your wireless driver.

 

Network: PCI\VEN_8086&DEV_422C&SUBSYS_13218086&REV_35

 

Driver is here.

 

Driver only:  Wireless_17.0.3_Ds32.exe

 

Driver with Intel Software:  Wireless_17.0.3_s32.exe

 

 

 

Unknown Device: ACPI\SMO8800 is a Freefall sensor.

 

 

 

 

 

 

John you are the Man! I am up and running! Thank you so much!



#9 JohnC_21

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Posted 18 June 2014 - 11:02 AM

You are Welcome and thank you for the update. Glad everything worked out for you.






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