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Several BSOD's & crashes while gaming


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15 replies to this topic

#1 Bernas24

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Posted 15 June 2014 - 02:59 AM



This has been happening ever since I bought my PC 2 years ago. I've taken it to 2 technicians several times who ran hardware tests and found nothing, thus weren't able to diagnose the problem. So a few weeks ago after I took it to the 2nd store I formatted my PC and BSODs alone have happened 2 times already. My PC crashes after multiple hours of gaming, either it freezes with colored bars on the screen or a blue screen happens (mostly the latter) 

Temperatures are normal, video card drivers are up to date, passed all memory tests. Hardware seems to be fine. PLEASE HELP ME! 

Specs:
OS: Windows 7 Ultimate 64-bit
Motherboard: ASUS M4A88T-M USB/3
CPU: AMD Phenom II x4 965 BE 3.4Ghz
RAM: 4GB
GPU: Asus Radeon HD 6850 
PSU: Corsair CX-500W
HDD: Seagate Barracuda 500GB 7200rpm
 
Here's what I got from BlueScreenVIew:

==================================================Dump File         : 061414-74537-01.dmpCrash Time        : 14-06-2014 03:22:35Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUALBug Check Code    : 0x000000d1Parameter 1       : fffffb08`04c600b8Parameter 2       : 00000000`0000000bParameter 3       : 00000000`00000001Parameter 4       : fffff880`130676b3Caused By Driver  : atikmdag.sysCaused By Address : atikmdag.sys+396b3File Description  : ATI Radeon Kernel Mode DriverProduct Name      : ATI Radeon FamilyCompany           : Advanced Micro Devices, Inc.File Version      : 8.01.01.1390Processor         : x64Crash Address     : ntoskrnl.exe+75bc0Stack Address 1   : Stack Address 2   : Stack Address 3   : Computer Name     : Full Path         : C:\Windows\Minidump\061414-74537-01.dmpProcessors Count  : 4Major Version     : 15Minor Version     : 7601Dump File Size    : 275.672Dump File Time    : 14-06-2014 17:50:56====================================================================================================Dump File         : 061214-75488-01.dmpCrash Time        : 12-06-2014 23:37:11Bug Check String  : SYSTEM_SERVICE_EXCEPTIONBug Check Code    : 0x0000003bParameter 1       : 00000000`c0000005Parameter 2       : fffff800`02c81ac5Parameter 3       : fffff880`0962cd90Parameter 4       : 00000000`00000000Caused By Driver  : amdppm.sysCaused By Address : amdppm.sys+37f2File Description  : Processor Device DriverProduct Name      : Microsoft® Windows® Operating SystemCompany           : Microsoft CorporationFile Version      : 6.1.7600.16385 (win7_rtm.090713-1255)Processor         : x64Crash Address     : amdppm.sys+37f2Stack Address 1   : Stack Address 2   : Stack Address 3   : Computer Name     : Full Path         : C:\Windows\Minidump\061214-75488-01.dmpProcessors Count  : 4Major Version     : 15Minor Version     : 7601Dump File Size    : 262.144Dump File Time    : 12-06-2014 23:41:51====================================================================================================Dump File         : 061014-79232-01.dmpCrash Time        : 10-06-2014 04:47:24Bug Check String  : KMODE_EXCEPTION_NOT_HANDLEDBug Check Code    : 0x0000001eParameter 1       : 00000000`00000000Parameter 2       : 00000000`00000000Parameter 3       : 00000000`00000000Parameter 4       : 00000000`00000000Caused By Driver  : ntoskrnl.exeCaused By Address : ntoskrnl.exe+75b90File Description  : NT Kernel & SystemProduct Name      : Microsoft® Windows® Operating SystemCompany           : Microsoft CorporationFile Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)Processor         : x64Crash Address     : ntoskrnl.exe+75b90Stack Address 1   : Stack Address 2   : Stack Address 3   : Computer Name     : Full Path         : C:\Windows\Minidump\061014-79232-01.dmpProcessors Count  : 4Major Version     : 15Minor Version     : 7601Dump File Size    : 314.672Dump File Time    : 10-06-2014 04:49:23==================================================

I've managed to find a thread I made on another forum 2 years ago regarding the same problem. here's what i got on BSOD back then, doesn't seem to be much different: 
Dump File : 101612-32729-01.dmpCrash Time : 16-10-2012 12:06:16Bug Check String : SYSTEM_SERVICE_EXCEPTIONBug Check Code : 0x0000003bParameter 1 : 00000000`c0000005Parameter 2 : fffff800`02e7e04dParameter 3 : fffff880`0c0aff20Parameter 4 : 00000000`00000000Caused By Driver : ntoskrnl.exeCaused By Address : ntoskrnl.exe+705c0File Description : NT Kernel & SystemProduct Name : Microsoft® Windows® Operating SystemCompany : Microsoft CorporationFile Version : 6.1.7600.17118 (win7_gdr.120830-0334)Processor : x64Crash Address : ntoskrnl.exe+705c0Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\101612-32729-01.dmpProcessors Count : 4Major Version : 15Minor Version : 7600Dump File Size : 275.616====================================================================================================Dump File : 100612-17893-01.dmpCrash Time : 06-10-2012 21:29:58Bug Check String : DRIVER_POWER_STATE_FAILUREBug Check Code : 0x1000009fParameter 1 : 00000000`00000004Parameter 2 : 00000000`00000258Parameter 3 : fffffa80`039e6040Parameter 4 : fffff800`00b9c510Caused By Driver : ntoskrnl.exeCaused By Address : ntoskrnl.exe+75e5aFile Description : NT Kernel & SystemProduct Name : Microsoft® Windows® Operating SystemCompany : Microsoft CorporationFile Version : 6.1.7600.17118 (win7_gdr.120830-0334)Processor : x64Crash Address : ntoskrnl.exe+75e5aStack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\100612-17893-01.dmpProcessors Count : 4Major Version : 15Minor Version : 7600Dump File Size : 555.752====================================================================================================Dump File : 093012-43664-01.dmpCrash Time : 30-09-2012 18:21:35Bug Check String : SYSTEM_SERVICE_EXCEPTIONBug Check Code : 0x0000003bParameter 1 : 00000000`c0000005Parameter 2 : fffff800`02e86d34Parameter 3 : fffff880`06ebdfa0Parameter 4 : 00000000`00000000Caused By Driver : ntoskrnl.exeCaused By Address : ntoskrnl.exe+70040File Description : NT Kernel & SystemProduct Name : Microsoft® Windows® Operating SystemCompany : Microsoft CorporationFile Version : 6.1.7600.17118 (win7_gdr.120830-0334)Processor : x64Crash Address : ntoskrnl.exe+70040Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\093012-43664-01.dmpProcessors Count : 4Major Version : 15Minor Version : 7600Dump File Size : 275.616==================================================

Oh and before you ask, yes I have reinstalled the video card drivers multiple times already, last time using Driver Sweeper. It hasn't actually happened since then (which was a day ago) but something tells me that won't fix it, specially considering if it was a driver problem the disk formatting alone should have done it.
 
I also don't have anything overclocked. 

Edited by hamluis, 17 June 2014 - 11:44 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 15 June 2014 - 12:53 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis
 



#3 Bernas24

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Posted 15 June 2014 - 01:34 PM

MiniToolBox by Farbar  Version: 13-06-2014
Ran by Bernardo (administrator) on 15-06-2014 at 19:19:23
Running from "C:\Users\Bernardo\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************


========================= Event log errors: ===============================


Application errors:
==================
Error: (06/15/2014 07:10:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/14/2014 05:51:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/13/2014 05:10:53 PM) (Source: Application Error) (User: )
Description: Nome da aplicação com falha: KillingFloor.exe, versão: 0.0.0.0, carimbo de data/hora: 0x52cd7609
Nome do módulo com falha: ltc_game32-82061.dll_unloaded, versão: 0.0.0.0, carimbo de data/hora: 0x53481dc0
Código de excepção: 0xc0000005
Desvio de falha: 0x5b0903a9
ID do processo com falha: 0x1fbc
Data/hora de início da aplicação com falha: 0xKillingFloor.exe0
Caminho da aplicação com falha: KillingFloor.exe1
Caminho do módulo com falha: KillingFloor.exe2
ID do Relatório: KillingFloor.exe3


Error: (06/13/2014 06:30:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/13/2014 06:18:48 AM) (Source: MsiInstaller) (User: Bernardo-PC)
Description: Produto: DocMgr -- Erro 1904. Módulo C:\Program Files (x86)\HP\Digital Imaging\help\UT_MANAGEDOCUMENTS.chm não registrado. HRESULT -2147220474. Entre em contato com a equipe de suporte.


Error: (06/13/2014 04:11:43 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/13/2014 04:02:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/12/2014 11:43:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/12/2014 08:41:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/12/2014 06:28:42 PM) (Source: SideBySide) (User: )
Description: A geração do contexto de activação falhou para "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1". Erro no ficheiro de manifesto ou política C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2 na linha C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
Uma versão de componente necessária para a aplicação entra em conflito com outra versão de componente já activa.
Os componentes em conflito são:.
Componente 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Componente 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.




System errors:
=============
Error: (06/15/2014 07:10:00 PM) (Source: EventLog) (User: )
Description: O anterior encerramento do sistema, ‎15-‎06-‎2014 às 14:25:43, foi inesperado.


Error: (06/14/2014 05:50:56 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0xfffffb0804c600b8, 0x000000000000000b, 0x0000000000000001, 0xfffff880130676b3)C:\Windows\MEMORY.DMP061414-74537-01


Error: (06/14/2014 03:21:39 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}


Error: (06/13/2014 04:11:23 AM) (Source: netr28x) (User: )
Description: Placa LAN Sem Fios 802.11n : Detectou um conflito nos recursos e não pode ser carregado.


Error: (06/13/2014 04:02:36 AM) (Source: Service Control Manager) (User: )
Description: O serviço AODDriver4.3 falhou o arranque devido ao seguinte erro: 
%%3


Error: (06/12/2014 11:41:51 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff80002c81ac5, 0xfffff8800962cd90, 0x0000000000000000)C:\Windows\MEMORY.DMP061214-75488-01


Error: (06/12/2014 11:41:49 PM) (Source: EventLog) (User: )
Description: O anterior encerramento do sistema, ‎12-‎06-‎2014 às 23:36:36, foi inesperado.


Error: (06/12/2014 08:40:44 PM) (Source: EventLog) (User: )
Description: O anterior encerramento do sistema, ‎12-‎06-‎2014 às 20:37:44, foi inesperado.


Error: (06/12/2014 04:15:27 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}


Error: (06/12/2014 03:38:29 AM) (Source: Service Control Manager) (User: )
Description: O serviço Steam Client Service falhou o arranque devido ao seguinte erro: 
%%1053




Microsoft Office Sessions:
=========================
Error: (06/15/2014 07:10:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/14/2014 05:51:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/13/2014 05:10:53 PM) (Source: Application Error)(User: )
Description: KillingFloor.exe0.0.0.052cd7609ltc_game32-82061.dll_unloaded0.0.0.053481dc0c00000055b0903a91fbc01cf8721e014a8cdC:\Program Files (x86)\Steam\steamapps\common\KillingFloor\System\KillingFloor.exeltc_game32-82061.dll4abad49d-f315-11e3-a971-14dae9ed3165


Error: (06/13/2014 06:30:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/13/2014 06:18:48 AM) (Source: MsiInstaller)(User: Bernardo-PC)
Description: Produto: DocMgr -- Erro 1904. Módulo C:\Program Files (x86)\HP\Digital Imaging\help\UT_MANAGEDOCUMENTS.chm não registrado. HRESULT -2147220474. Entre em contato com a equipe de suporte.(NULL)(NULL)(NULL)(NULL)(NULL)


Error: (06/13/2014 04:11:43 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/13/2014 04:02:44 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/12/2014 11:43:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/12/2014 08:41:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


Error: (06/12/2014 06:28:42 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\Users\Bernardo\downloads\SoftonicDownloader_for_comodo-dragon.exe






=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.31633 - BitTorrent Inc.)
4500_G510gm_Help (x32 Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510gm (x32 Version: 000.0.423.000 - Hewlett-Packard) Hidden
4500G510gm_Software_Min (x32 Version: 000.0.423.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 6.2.1 - Hewlett-Packard) Hidden
Adobe Flash Player 10 ActiveX (HKLM-x32\...\{922E8525-AC7E-4294-ACAA-43712D4423C0}) (Version: 10.0.22.87 - Adobe Systems, Inc.)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) - Português (HKLM-x32\...\{AC76BA86-7AD7-1046-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Age of Empires® III: Complete Collection (HKLM-x32\...\Steam App 105450) (Version:  - Ensemble Studios)
AMD Accelerated Video Transcoding (Version: 13.30.100.40417 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0417.2226.38446 - Nome de sua empresa:) Hidden
AMD Catalyst Install Manager (HKLM\...\{6119B3A6-3603-9695-0398-CDF2AF0A13F8}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2014.0417.2226.38446 - Nome de sua empresa:) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.15 - Advanced Micro Devices, Inc.) Hidden
avast! Free Antivirus (HKLM-x32\...\Avast) (Version: 9.0.2018 - Avast Software)
Battlefield: Bad Company™ 2 (HKLM-x32\...\{3AC8457C-0385-4BEA-A959-E095F05D6D67}) (Version: 1.0.0.0 - Electronic Arts)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0417.2225.38446 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.14 - Piriform)
Chivalry: Medieval Warfare (HKLM-x32\...\Steam App 219640) (Version:  - Torn Banner Studios)
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.372.000 - Hewlett-Packard) Hidden
DocMgr (x32 Version: 130.0.000.000 - Nome de sua empresa:) Hidden
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Facebook Video Calling 2.0.0.447 (HKLM-x32\...\{8DF41A9F-FE13-43E8-A003-5F9B55A011EE}) (Version: 2.0.447 - Skype Limited)
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
Fistful of Frags (HKLM-x32\...\Steam App 265630) (Version:  - Fistful of Frags Team)
Fraps (remove only) (HKLM-x32\...\Fraps) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.7 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Officejet 4500 G510g-m (HKLM\...\{E5083D57-D93F-404C-A91F-1C50D67C2BEB}) (Version: 13.0 - HP)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM-x32\...\{7059BDA7-E1DB-442C-B7A1-6144596720A4}) (Version: 4.000.011.006 - Hewlett-Packard)
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Killing Floor (HKLM-x32\...\Steam App 1250) (Version:  - Tripwire Interactive)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Português) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 2070) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (PTG) (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (HKLM-x32\...\{41785C66-90F2-40CE-8CB5-1C94BFC97280}) (Version: 3.5.30730.0 - Microsoft Corporation)
Microsoft Office Access MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (Portuguese (Portugal)) 2010 (Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (Portuguese (Portugal)) 2010 (x32 Version: 14.0.4763.1006 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Mount & Blade: Warband (HKLM-x32\...\Steam App 48700) (Version:  - TaleWorlds Entertainment)
Mozilla Firefox 29.0.1 (x86 pt-PT) (HKLM-x32\...\Mozilla Firefox 29.0.1 (x86 pt-PT)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MPC-HC 1.7.5 (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.7.5 - MPC-HC Team)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (Version: 130.0.374.000 - Hewlett-Packard) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Origin (HKLM-x32\...\Origin) (Version: 9.4.7.2799 - Electronic Arts, Inc.)
Platform (x32 Version: 1.36 - VIA Technologies, Inc.) Hidden
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.992 - Even Balance, Inc.)
Raptr (HKLM-x32\...\Raptr) (Version:  - )
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.23.623.2010 - Realtek)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.4.0 - Renesas Electronics Corporation) Hidden
Rising Storm/Red Orchestra 2 Multiplayer (HKLM-x32\...\Steam App 35450) (Version:  - Tripwire Interactive)
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Search Protect (HKLM-x32\...\SearchProtect) (Version: 2.13.201.102 - Client Connect LTD)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype Click to Call (HKLM-x32\...\{BB285C9F-C821-4770-8970-56C4AB52C87E}) (Version: 7.2.15747.10003 - Microsoft Corporation)
Skype™ 6.16 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.16.105 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Status (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.376.000 - Hewlett-Packard) Hidden
VIA Gestor de Dispositivo de Plataforma (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.36 - VIA Technologies, Inc.)
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)


========================= Memory info: ===================================


Percentage of memory in use: 44%
Total physical RAM: 4094.05 MB
Available physical RAM: 2279.57 MB
Total Pagefile: 8186.29 MB
Available Pagefile: 5909.53 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.05 MB


========================= Partitions: =====================================


1 Drive c: () (Fixed) (Total:465.66 GB) (Free:366.26 GB) NTFS
2 Drive d: (OJ4500G510g-m) (CDROM) (Total:0.44 GB) (Free:0 GB) CDFS


========================= Users: ========================================


Contas de utilizador para \\BERNARDO-PC


Administrador            Bernardo                 Convidado                
O comando foi conclu¡do com ˆxito.




**** End of log ****
http://speccy.piriform.com/results/78PnXK3MAh0lOXoSqgfiIB1

 


Edited by hamluis, 15 June 2014 - 05:44 PM.


#4 dc3

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Posted 15 June 2014 - 02:20 PM

Reinstall the chipset driver.

 

http://support.asus.com/download.aspx?SLanguage=en&m=M4A88T-M&p=1&s=24&os=30&hashedid=B9WLe5U9mVxNwNvL


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#5 Bernas24

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Posted 15 June 2014 - 02:42 PM

 

I already have multiple times. Like I said, it hasn't happened since then, but couldn't the source of the problem be somewhere else? I mean, if it's a driver issue the format should have fixed it, unless there are other old drivers that weren't updated after the format, but they surely aren't the video card drivers.



#6 dc3

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Posted 15 June 2014 - 03:53 PM

A format deletes any information on the hdd, so I doubt this is what you mean.  Unless you then reinstalled Windows.  But if you did this you would then need to install the drivers, the chipset drivers would be the first that you would want to install.

 

I'm not referring to the graphics drivers, only the chipset drivers for your motherboard.  From the error message it looks like your chipset driver is corrupt.


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#7 Bernas24

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Posted 15 June 2014 - 04:51 PM

Yeah the technician I went to reinstalled Windows for me along with the drivers. I downloaded the chipset drivers you linked me to but when I run the setup the Catalyst control setup shows up as if I was installing the graphic card drivers. 



#8 Bernas24

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Posted 16 June 2014 - 06:45 PM

Ok I just happened again, no BSOD this time the PC just froze. I had reinstalled the chipset drivers already so the problem is definitely somewhere else. 



#9 hamluis

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Posted 17 June 2014 - 11:42 AM

Running: Search Protect Service
 
Topic moved to Am I Infected.
 
Louis


#10 dc3

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Posted 17 June 2014 - 12:07 PM

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

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#11 blueelvis

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Posted 17 June 2014 - 01:44 PM

Hi Bernas24,

 

Could you please upload your dump files using services such as dropbox or one drive which are located in the following path :- "C:\Windows\Minidump\". Zip up the files and upload them so that we could analyze them in order to help finding the root cause quicker.

 

Also, if you do not find any files inside that folder, please stop using softwares like CCleaner as they delete the Dump files which are required in this case I think. Also, try doing this :-

 

Use Driver Sweeper to clean your AMD Graphics drivers and then while reinstalling the Graphic Drivers, do not install the AMD Catalyst Control Centre(many times this is the problem) but only check the option for installing the Display Drivers and see if the issue persists or not. If the issue still persists, please upload the Dump files so that those could be checked out.

 

 

@Seniors :- Could you please tell me a bit more on the Search Protect Service? (Curiosity :) )


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#12 Bernas24

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Posted 20 June 2014 - 06:17 PM

here are the dump files (I used DL log collector, hope thats fine): http://www.mediafire.com/download/5j339zjjgpzozru/BERNARDO-PC-21-06-2014__01152%2C82.zip



#13 blueelvis

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Posted 21 June 2014 - 03:25 PM

here are the dump files (I used DL log collector, hope thats fine): http://www.mediafire.com/download/5j339zjjgpzozru/BERNARDO-PC-21-06-2014__01152%2C82.zip

Hi there Bernas24,
 
Sorry for the late reply. I have analyzed your MiniToolbox logs and the dump file as well. The Dump file points towards the "ATIkmdag.sys" but I wonder whether it is the root cause or not. On further analyzing, I see that you have the AMD Fuel as well as the "AODdriver2.sys". AFAIK, this driver is a BSOD causer in Windows 7 systems. So, could you please follow these steps and see if you still have problem or not?

AODDriver2.sys is located in "C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64" so disable AMD FUEL Service in MSCONFIG under services.

 

If your issue is still not solved, I would be glad to help you out further ^_^


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#14 Bernas24

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Posted 21 June 2014 - 07:40 PM

alright thanks dude I'll see what happens and report back. 



#15 Bernas24

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Posted 25 June 2014 - 01:44 AM

alright it happened again while i was shutting it down. It was SYSTEM_SERVICE_EXCEPTION 0x0000003b which has happened multiple times before. here are the new dumps if needed: https://www.mediafire.com/?b7c29y7732b421v






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