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BROD Moving Files


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#1 StreetProdigy

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Posted 14 June 2014 - 11:04 PM

I just built a HTPC and everthing was working fine until I tried to move some files between two Seagate External Drives.  I get the BROD driver_irql_not_less_or_equal error whenever I attempt to move any files.  I read somewhere it could be a AMD Catalyst problem so I downloaded an older version but that still did not fix the problem. Please help me :(

 

Attached File  Dump Files.zip   110.91KB   2 downloads



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#2 Anshad Edavana

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Posted 14 June 2014 - 11:31 PM

:welcome: to the Bleeping Computer forum.

 

 

To collect some additional info, please follow the below steps.
 

:step1:  Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step2:  Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.


#3 StreetProdigy

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Posted 15 June 2014 - 12:49 AM

http://speccy.piriform.com/results/8EvyaDSrESFZynoCOQUY5RI

 

MiniToolBox by Farbar  Version: 13-06-2014
Ran by Greg (administrator) on 14-06-2014 at 22:48:34
Running from "C:\Users\Greg\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/15/2014 10:40:22 AM) (Source: Microsoft-Windows-RestartManager) (User: GregsHTPC)
Description: Application or service 'AMD FUEL Service' could not be restarted.
 
Error: (06/15/2014 10:39:33 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU PnP start/stop failed
 
Error: (06/15/2014 10:35:52 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU PnP start/stop failed
 
Error: (06/13/2014 08:51:21 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.3.9600.17031, time stamp: 0x53085b8d
Faulting module name: Start8_64.dll_unloaded, version: 1.1.7.0, time stamp: 0x520bde72
Exception code: 0xc0000005
Fault offset: 0x000000000000b726
Faulting process id: 0xe70
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5
 
Error: (06/13/2014 08:31:33 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU PnP start/stop failed
 
Error: (06/13/2014 08:31:26 AM) (Source: Microsoft-Windows-RestartManager) (User: GregsHTPC)
Description: Application or service 'AMD FUEL Service' could not be restarted.
 
Error: (06/13/2014 07:49:00 AM) (Source: MsiInstaller) (User: GregsHTPC)
Description: Product: Etron USB3.0 Host Controller -- This installation cannot be run by directly launching the MSI package. You must run setup.exe.
 
 
System errors:
=============
Error: (06/14/2014 08:52:02 PM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 5
 
Error: (06/14/2014 08:49:04 PM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (06/14/2014 08:49:01 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x00000000000000b8, 0x0000000000000002, 0x0000000000000000, 0xfffff801b967670a)C:\Windows\MEMORY.DMP061414-5562-01
 
Error: (06/14/2014 08:49:00 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:42:02 AM on ‎6/‎15/‎2014 was unexpected.
 
Error: (06/14/2014 08:45:59 PM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (06/15/2014 10:37:47 AM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (06/15/2014 10:37:18 AM) (Source: DCOM) (User: GregsHTPC)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (06/15/2014 10:36:52 AM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1
 
Error: (06/15/2014 10:36:47 AM) (Source: usbehci) (User: )
Description: A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response.
 
Error: (06/15/2014 09:45:42 AM) (Source: usbehci) (User: )
Description: A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response.
 
 
Microsoft Office Sessions:
=========================
Error: (06/15/2014 10:40:22 AM) (Source: Microsoft-Windows-RestartManager)(User: GregsHTPC)
Description: 0Fuel.Service.exeAMD FUEL Service03026217813960
 
Error: (06/15/2014 10:39:33 AM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (06/15/2014 10:35:52 AM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (06/13/2014 08:51:21 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.3.9600.1703153085b8dStart8_64.dll_unloaded1.1.7.0520bde72c0000005000000000000b726e7001cf871e9f120c3cC:\Windows\Explorer.EXEStart8_64.dll90161045-f312-11e3-8254-d0509906098b
 
Error: (06/13/2014 08:31:33 AM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (06/13/2014 08:31:26 AM) (Source: Microsoft-Windows-RestartManager)(User: GregsHTPC)
Description: 0Fuel.Service.exeAMD FUEL Service03026217847120
 
Error: (06/13/2014 07:49:00 AM) (Source: MsiInstaller)(User: GregsHTPC)
Description: Product: Etron USB3.0 Host Controller -- This installation cannot be run by directly launching the MSI package. You must run setup.exe.(NULL)(NULL)(NULL)(NULL)(NULL)
 
 
 
=========================== Installed Programs ============================
AMD Accelerated Video Transcoding (Version: 13.20.100.31206 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{6119B3A6-3603-9695-0398-CDF2AF0A13F8}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
ASRock 3TB+ Unlocker v1.1 (HKLM\...\ASRock 3TB+ Unlocker_is1) (Version:  - ASRock Inc.)
ASRock App Charger v1.0.6 (HKLM\...\ASRock App Charger_is1) (Version: 1.0.6 - ASRock Inc.)
ASRock XFast RAM v2.0.28 (HKLM\...\ASRock XFast RAM_is1) (Version:  - ASRock Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0423.449.6734 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Chrome Remote Desktop Host (HKLM-x32\...\{7027908B-573C-4C77-84D4-C488679BCD6F}) (Version: 35.0.1916.52 - Google Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.7 - Google Inc.) Hidden
KMSpico v9.2.3 (HKLM\...\KMSpico_is1) (Version: 9.2.3 - )
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{14297226-E0A0-3781-8911-E9D529552663}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
RAIDXpert (HKLM-x32\...\InstallShield_{8A4A80C2-87B1-44FB-BC24-9168930EB150}) (Version: 3.3.1540.28 - AMD)
RAIDXpert (x32 Version: 3.3.1540.28 - AMD) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.19.726.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 16%
Total physical RAM: 8148.75 MB
Available physical RAM: 6822.84 MB
Total Pagefile: 16340.75 MB
Available Pagefile: 14668.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.47 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.79 GB) (Free:82.92 GB) NTFS
2 Drive d: (KINGSTON) (Removable) (Total:115.1 GB) (Free:3.26 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\GREGSHTPC
 
Administrator            Greg                     Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 Anshad Edavana

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Posted 15 June 2014 - 01:07 AM

Hi

 

Please follow the below steps and let us know whether it make any changes.

 

:step1: Uninstall ASRock App Charger .

 

:step2: Download and install latest AMD Chipset driver from the below link ( 14.4 ).

 

      http://support.amd.com/en-us/download/chipset?os=Windows+8+-+32

 

:step3: Download and install Etron USB 3.0 driver from the below link.

 

      http://66.226.78.22/downloadsite/drivers/all/USB/EtronUSB3(v0.118).zip



#5 StreetProdigy

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Posted 15 June 2014 - 11:23 AM

I followed the instructions and now things work beautifully! Thank you






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