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I think that I have a rootkit or other malware on my computer>


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6 replies to this topic

#1 Referee06

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Posted 14 June 2014 - 08:55 PM

I think that I have a rootkit or other malware on my computer. Whenever I try to open Malwarebytes, I click "Yes" on the User Account Control screen, the cursor "circles" indicating that something is happening and than... nothing. Also, whenever uninstall and try to download Malwarebytes again, I IE does not work.  Any and all help/suggestions will be greatly appreciated.



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#2 Condobloke

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Posted 14 June 2014 - 09:23 PM

G'day Referee06, and :welcome: to BC.

 

just so i understand clearly.....do you have MBAM (malwarebytes) actually installed on your pc right now ?


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#3 Referee06

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Posted 14 June 2014 - 10:52 PM

Yes, Malwarebytes is installed on the computer now. It's just that it won't open. Also, I was able to run, the Malwarebytes rootkit tool, but it found nothing.



#4 Condobloke

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Posted 14 June 2014 - 11:06 PM

Please try this to launch Malwarebytes Chameleon.

 

 

**  If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
* Click Start (Start, Search, All files and folders for Windows XP) then type mbam
* Double click one of the four following files (if one does not work try the next one, and so on) - A black command window will open. Follow those instructions until the Malwarebytes program starts the scan

mbam-chameleon.scr
mbam-chameleon
mbam-chameleon.exe
mbam-chameleon.com
** When completed click the down arrow on Export Log and select Text file (*.txt)
* Save the file to your desktop as MBAM
* Click Apply Actions then restart your computer if requested
* Copy and past the contents of MBAM.txt in your reply and save it to your desktop
* Double click the desktop icon, click Run, then OK
* Click Next
* Select I accept the agreement then continue to click Next then finally click Install
** Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the paid version, then click Finish
* If you are notified the Database is out of date click Update Now
* Click Scan Now >>

 

 


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#5 Condobloke

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Posted 16 June 2014 - 06:10 PM

Any luck ??


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#6 Referee06

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Posted 17 June 2014 - 08:57 AM

Condobloke, I thought I had replied to your previous post but apparently I didn't. I went through all 13 of the Chameleon and on 12 of them Malwarebytes was unable to start the scan and on the 12 one, it got as far as "Enabling driver..." and then "...Done!"  I really think that I have some very sophisticated malware on my computer (maybe a rootkit) but I don't know how to prove it.



#7 boopme

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Posted 17 June 2014 - 10:06 AM

Run Rkill and try MBAM's antirootkit ..

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
.
.
Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Extract the ZIP archive and double-click "mbar.exe" to start the tool.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"

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