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infected with mywebsearch & keep getting "install new video player" popups

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3 replies to this topic

#1 rebecca


  • Members
  • 14 posts
  • Gender:Male
  • Local time:06:27 AM

Posted 14 June 2014 - 10:04 AM

Trying to help a young friend 'fix' her laptop. She knows it's old, but it's all she has, so I'd like to do the best I can. It's a second-hand computer for her, and I don't think she really knows what some of the programs are. She had installed a bunch of toolbars, which I've removed with Revo Uninstaller whenever I could find entries for them, and some trial programs that were supposed to speed up the computer. I have made a backup of her data, but as far as she's concerned, the computer can be wiped clean - there's nothing installed that she can't reinstall again if she needs to. I would be a very happy camper if she had an installation disc (Vista 64-bit, home premium), but she doesn't, so turning to you is my best option.


Both Firefox and Chrome started out with recurring problems with the proxy server refusing connections. I can go into settings and tell the programs NOT to use a proxy server, and this is mostly working now, particularly with FF (Chrome still resets itself to proxy every so often when I reopen the browser).


FF's homepage keeps resetting itself to mywebsearch.com (Chrome's used to, but one of my many attempted interventions apparently worked in that browser), and nothing I do has been able to change that. Even more annoying is the fact that out of the blue, I'll suddenly get 3-4 new tabs opening up (www.lpcloudbox30.com/), asking me to 'please install the new video player'. For each of those tabs, a corresponding tab opens with the message "Reported Web Forgery! This web page at www.lpmxp2012.com has been reported as a web forgery and has been blocked based on  your security preferences." This doesn't happen when I click on a link or anything, the tabs just open up as I'm scrolling down a page (cnn, bleeping computer - sites that I don't have any problems with when using my own computer).


These are all the pertinent details I can think of right now - please fire away if I've omitted anything useful. Thank you kindly for any help you might provide!


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16545
Run by Owner at 10:23:28 on 2014-06-14
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.2.1033.18.3932.1140 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: avast! Antivirus *Disabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ltmoh\ltmoh.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCameraSrv.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\TOSHIBA\rselect\RSelSvc.exe
C:\Program Files (x86)\Bell\Internet Service Advisor\ServicepointService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\Bell\Internet Service Advisor\BISA.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
============== Pseudo HJT Report ===============
uStart Page = about:blank
uSearch Bar = hxxp://feed.snapdo.com/?p=mKO_AwFzXIpYRbPGr6JN_C9Okvk3V9BHMT-IkVs3eDgJlBATeRnAqXYyYJDXLfK6eZcPmSeeX2prPxWaz4llGStJjpJsOkyWbEp1RKjieFpMPsrUsZImtFN5NmBxJh7ghwZXN8GMgvYaiJNAAHOXeitQZkRs_CvImyjCxKEItGUuLyRPU5Brbz8eBzsSbR3fuwlgFTNUlp926A,,&q={searchTerms}
uSearch Page = hxxp://feed.snapdo.com/?p=mKO_AwFzXIpYRbPGr6JN_C9Okvk3V9BHMT-IkVs3eDgJlBATeRnAqXYyYJDXLfK6eZcPmSeeX2prPxWaz4llGStJjpJsOkyWbEp1RKjieFpMPsrUsZImtFN5NmBxJh7ghwZXN8GMgvYaiJNAAHOXeitQZkRs_CvImyjCxKEItGUuLyRPU5Brbz8eBzsSbR3fuwlgFTNUlp926A,,&q={searchTerms}
mStart Page = hxxp://www.toshiba.ca/welcome
mDefault_Page_URL = hxxp://www.toshiba.ca/welcome
uProxyServer = hxxp=;https=
uProxyOverride = <-loopback>
uSearchAssistant = hxxp://feed.snapdo.com/?p=mKO_AwFzXIpYRbPGr6JN_C9Okvk3V9BHMT-IkVs3eDgJlBATeRnAqXYyYJDXLfK6eZcPmSeeX2prPxWaz4llGStJjpJsOkyWbEp1RKjieFpMPsrUsZImtFN5NmBxJh7ghwZXN8GMgvYaiJNAAHOXeitQZkRs_CvImyjCxKEItGUuLyRPU5Brbz8eBzsSbR3fuwlgFTNUlp926A,,&q={searchTerms}
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.141\McAfeeMSS_IE.dll
BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
BHO: Search Assistant BHO: {5848763c-2668-44ca-adbe-2999a6ee2858} - C:\Program Files (x86)\RadioRage_4j\bar\1.bin\4jSrcAs.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: dowunLOaditikeeeP: {AA043427-C331-E14A-A703-A66C22BD1094} -
BHO: MediaBar: {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} -
TB: RadioRage: {78BA36C9-6036-482B-B48D-ECCA6F964B84} -
TB: MediaBar: {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} -
TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [ContentExplorer] "C:\Users\Owner\AppData\Roaming\ContentExplorer\ContentExplorer.exe"
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_13_0_0_214_Plugin.exe -update plugin
mRun: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP
mRun: [SVPWUTIL] "C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe" SVPwUTIL
mRun: [KeNotify] "C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe"
mRun: [NDSTray.exe] "C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe"
mRun: [cfFncEnabler.exe] "C:\Program Files (x86)\TOSHIBA\ConfigFree\cfFncEnabler.exe"
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [HPUsageTracking] "C:\Program Files (x86)\HP\HP UT\bin\hppusg.exe" "C:\Program Files (x86)\HP\HP UT\"
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [QuickTime Plugin Install] "C:\Program Files (x86)\QuickTime\Plugins\DeleteMe1.exe"
mRun: [BISA.exe] "C:\Program Files (x86)\Bell\Internet Service Advisor\BISA.exe" /AUTORUN
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [AvastUI.exe] "C:\Program Files\Alwil Software\Avast5\AvastUI.exe" /nogui
mRun: [fst_ca_88] <no file>
mRunOnce: [removeBearSharetoolbar] cmd.exe /c RD /S /Q "C:\Program Files (x86)\BearShare Applications\MediaBar\ToolBar"
mRunOnce: [removeBearSharedatamngr] cmd.exe /c RD /S /Q ""
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxp://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://www.walmartphotocentre.ca/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer =
TCP: Interfaces\{C914EA9E-7AC7-4E17-BD9E-9C87A61CACEF} : DHCPNameServer =
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} -
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.137\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
IFEO: bitguard.exe - tasklist.exe
IFEO: bprotect.exe - tasklist.exe
IFEO: bpsvc.exe - tasklist.exe
IFEO: browserdefender.exe - tasklist.exe
IFEO: browserprotect.exe - tasklist.exe
x64-mStart Page = hxxp://www.toshiba.ca/welcome
x64-mDefault_Page_URL = hxxp://www.toshiba.ca/welcome
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: dowunLOaditikeeeP: {AA043427-C331-E14A-A703-A66C22BD1094} -
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - LocalServer32 - <no file>
x64-TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
x64-Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
x64-Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
x64-Run: [SmartFaceVWatcher] C:\Program Files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
x64-Run: [TPCHWMsg] C:\Program Files (x86)\TOSHIBA\TPHM\TPCHWMsg.exe
x64-Run: [Windows Defender] C:\Program Files (x86)\Windows Defender\MSASCui.exe -hide
x64-mPolicies-Explorer: NoActiveDesktop = dword:1
x64-mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
x64-mPolicies-System: EnableUIADesktopToggle = dword:0
x64-Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
Note: multiple IFEO entries found. Please refer to Attach.txt
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\lbmfmkq0.default\
FF - prefs.js: browser.startup.homepage - hxxp://home.mywebsearch.com/index.jhtml?ptb=158BC17D-4AF8-49D9-8DC6-376A2D5C58BC&n=77fcc05d&p2=^ZX^xdm019^LENCA^ca&si=CLzR8c6cv7cCFZBaMgod9iQApw
FF - prefs.js: network.proxy.type - 0
FF - component: C:\Program Files (x86)\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Bell\Internet Service Advisor\nprpspa.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Picasa2\npPicasa2.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.141\npMcAfeeMSS.dll
FF - plugin: C:\Users\Owner\AppData\Roaming\Facebook\npfbplugin_1_0_3.dll
FF - plugin: C:\Users\Owner\AppData\Roaming\Mozilla\plugins\np-mswmp.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_125.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: !HIDDEN! 2009-07-28 17:21; {20a82645-c095-46ed-80e3-08825760534b}; c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - ExtSQL: !HIDDEN! 2013-05-30 21:48; 4jffxtbr@RadioRage_4j.com; C:\Program Files (x86)\RadioRage_4j\bar\1.bin
============= SERVICES / DRIVERS ===============
R0 aswNdis;avast! Firewall NDIS Filter Service;C:\Windows\System32\drivers\aswNdis.sys [2010-10-20 12368]
R0 aswNdis2;avast! Firewall NDIS Driver;C:\Windows\System32\drivers\aswNdis2.sys [2014-3-12 328944]
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2013-4-2 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2013-4-2 208416]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\Windows\System32\drivers\tos_sps64.sys [2009-6-26 504912]
R1 aswKbd;aswKbd;C:\Windows\System32\drivers\aswKbd.sys [2012-10-4 28184]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswsnx.sys [2011-7-2 1039096]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswsp.sys [2009-8-28 423240]
R1 F06DEFF2-5B9C-490D-910F-35D3A9119622;F06DEFF2-5B9C-490D-910F-35D3A9119622;C:\Program Files (x86)\Movies Toolbar\Datamngr\x64\setmgrc1.cfg [2014-4-10 36216]
R2 aswHwid;avast! HardwareID;C:\Windows\System32\drivers\aswHwid.sys [2014-5-29 29208]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2009-8-28 79184]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2010-10-20 50344]
R2 camsvc;TOSHIBA Web Camera Service;C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCameraSrv.exe [2009-6-26 20544]
R2 ConfigFree Gadget Service;ConfigFree Gadget Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe [2009-3-6 36864]
R2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-3-10 46448]
R2 FontCache;Windows Font Cache Service;C:\Windows\System32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 27648]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2009-8-28 269648]
R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2013-3-23 517632]
R2 RSELSVC;TOSHIBA Modem region select service;C:\Program Files\TOSHIBA\rselect\RSelSvc.exe [2009-2-19 55808]
R2 ServicepointService;ServicepointService;C:\Program Files (x86)\Bell\Internet Service Advisor\ServicepointService.exe [2011-2-22 689464]
R2 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2009-6-26 62776]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2009-4-14 251392]
R2 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-3-17 84480]
R2 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2009-4-9 803696]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\Windows\System32\drivers\TVALZFL.sys [2009-3-23 14472]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2009-8-28 22104]
R3 NETw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\NETw5v64.sys [2008-11-17 4751360]
R3 PGEffect;Pangu effect driver;C:\Windows\System32\drivers\PGEffect.sys [2009-6-26 32832]
S2 avast! Firewall;avast! Firewall;C:\Program Files\Alwil Software\Avast5\afwServ.exe [2014-3-12 113704]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 DatamngrCoordinator;Datamngr Coordinator;C:\Program Files (x86)\Movies Toolbar\Datamngr\DatamngrCoordinator.exe [2013-9-23 3545088]
S2 RadioRage_4jService;RadioRageService;C:\PROGRA~2\RADIOR~2\bar\1.bin\4jbarsvc.exe [2013-5-30 42504]
S3 fssfltr;FssFltr;C:\Windows\System32\drivers\fssfltr.sys [2010-12-22 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.141\McCHSvc.exe [2014-1-15 289256]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 rcmirror;rcmirror;C:\Windows\System32\drivers\rcmirror.sys [2008-10-9 5120]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2013-9-11 1012344]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-12-3 89920]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
=============== File Associations ===============
FileExt: .js: JSFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
FileExt: .jse: JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
=============== Created Last 30 ================
==================== Find3M  ====================
2014-06-14 12:28:58    71344    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-06-14 12:28:58    699056    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2014-05-29 22:29:28    64752    ----a-w-    C:\Windows\System32\drivers\aswrdr.sys
2014-05-29 22:29:28    423240    ----a-w-    C:\Windows\System32\drivers\aswsp.sys
2014-05-29 22:29:28    1039096    ----a-w-    C:\Windows\System32\drivers\aswsnx.sys
2014-05-29 22:28:55    65264    ----a-w-    C:\Windows\System32\drivers\aswTdi.sys
2014-05-29 22:28:55    208416    ----a-w-    C:\Windows\System32\drivers\aswVmm.sys
2014-05-29 22:28:54    79184    ----a-w-    C:\Windows\System32\drivers\aswMonFlt.sys
2014-05-29 22:28:54    65776    ----a-w-    C:\Windows\System32\drivers\aswRvrt.sys
2014-05-29 22:28:54    334648    ----a-w-    C:\Windows\System32\aswBoot.exe
2014-05-29 22:28:54    29208    ----a-w-    C:\Windows\System32\drivers\aswHwid.sys
2014-05-29 22:28:52    43152    ----a-w-    C:\Windows\avastSS.scr
2014-05-15 07:06:32    93223848    ----a-w-    C:\Windows\System32\mrt.exe
2014-05-06 00:46:10    17847808    ----a-w-    C:\Windows\System32\mshtml.dll
2014-05-06 00:21:53    96768    ----a-w-    C:\Windows\System32\mshtmled.dll
2014-05-06 00:21:48    2382848    ----a-w-    C:\Windows\System32\mshtml.tlb
2014-05-05 23:32:27    12347392    ----a-w-    C:\Windows\SysWow64\mshtml.dll
2014-05-05 23:14:19    73216    ----a-w-    C:\Windows\SysWow64\mshtmled.dll
2014-05-05 23:14:12    2382848    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2014-04-01 02:46:48    130712    ----a-w-    C:\Windows\SysWow64\MSSTDFMT.DLL
2014-04-01 02:46:48    1070232    ----a-w-    C:\Windows\SysWow64\MSCOMCTL.OCX
2014-03-31 13:35:08    270496    ------w-    C:\Windows\System32\MpSigStub.exe
2014-03-25 16:30:37    12900864    ----a-w-    C:\Windows\System32\shell32.dll
2014-03-25 13:26:04    11587584    ----a-w-    C:\Windows\SysWow64\shell32.dll
============= FINISH: 10:24:16.23 ===============

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#2 rebecca

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Posted 15 June 2014 - 10:33 AM

I was hoping I could edit my original post, because I was able to install and run Spybot S&D on the problematic laptop in question this morning (hadn't been able to maintain a connection long enough to do that yesterday), and some of the original problems are now gone. In fact, all that's obviously left now is the problem with Chrome continually defaulting to a proxy setting every time I open a new tab - but since the two problems actually named in my title here are both solved (or at least SEEM to be!), I will start a new thread with an appropriate title. I don't know how to close a topic, but moderators, please feel free to do so.

For anyone who's interested, I found a 'refresh' option in Firefox - that appears to cleared up the proxy connection problem, the mywebsearch hijacked homepage, and the incessant new tabs asking me to install the new video player (along with the corresponding "Reported Web Forgery" tabs). All I "lost" in the process of refreshing, were the extensions.

#3 nasdaq


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Posted 18 June 2014 - 09:17 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Let me know what problem persists.

#4 nasdaq


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Posted 24 June 2014 - 08:42 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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