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Have redirects popup everwher and its very slow


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#1 theedge38

theedge38

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Posted 13 June 2014 - 11:18 PM

Windows 8.1

1.40 ghz amd

4gbs ram

64 bit operating system

 having pop ups on facebook and about every web site we go to

having random redirects when searching on line

and the computer is running very slow



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#2 AndroidOS

AndroidOS

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Posted 14 June 2014 - 04:28 AM

Hi theedge38, lets see if we can sort your problems out. :)

 

PMYCj.gif Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: Download Mirror
 
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)
 
Double Click mbam-setup.exe to install the application.
 
(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
 
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Copy and paste the entire report in your next reply.
  • If Malwarebytes fails to download please use the following link:
     
     
    ==========
     

    Please download JRT from here & double click to start the program.
  • Hit any key when prompted and allow it to run through it's process.
  •  
    H2HaYv4.png
     
     
  • Post the log when it's finished.
  •  
    ==========
     

    Please download AdwCleaner by Xplode onto your desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[R0].txt as well.





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