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cant save or download images


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13 replies to this topic

#1 jckbredwards

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Posted 13 June 2014 - 12:00 PM

Hello,

I am having a problem right clicking and doing "save as" for images. I saw this topic (

Running Windows 7 home premium on a Dell Optiplex 780. What next? Thanks in advance for the help.



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#2 hamluis

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Posted 13 June 2014 - 12:21 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis
 



#3 wpgwpg

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Posted 13 June 2014 - 12:44 PM

 More details needed.  WHAT are right-clicking on?  What are you using to display whatever it is you're talking about?  Windows Explorer, Internet Explorer, Firefox, some application?  How old is your mouse and computer?  My dog broke my crystal ball.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#4 jckbredwards

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Posted 13 June 2014 - 04:49 PM

Sorry about the cryptic message, somehow half of the message didn't make it on the posting.   I saw a similar posting here on bleeping and had done all the things that guy had done (e.g., run malware scan, run microsoft security essentials scan, uninstall, delete profile, uninstall and reinstall firefox) but nothing worked.

Running windows 7 home premium 32 bit on Dell Optiplex 780, latest version of firefox (30.0), microsoft security essentials is anti virus package. no other problems that are significant

 

http://speccy.piriform.com/results/0GE16elKEfzNNrpniriAvDb

 

MiniToolBox by Farbar  Version: 13-06-2014
Ran by Administrator (administrator) on 13-06-2014 at 15:49:18
Running from "C:\Users\Administrator\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/13/2014 03:22:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 11:35:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 11:27:24 AM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 11.6.2014.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: a1c
 
Start Time: 01cf8729398c3666
 
Termination Time: 3
 
Application Path: C:\Users\Administrator\Downloads\MiniToolBox.exe
 
Report Id:
 
Error: (06/13/2014 10:43:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 10:36:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 10:11:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 09:53:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 09:34:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 08:57:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 00:55:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (06/13/2014 01:18:49 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
 
Signatures Attempted: %24
 
Error Code: 0x80070002
 
Error description: The system cannot find the file specified. 
 
Signature version: 0.0.0.0;0.0.0.0
 
Engine version: %600
 
Error: (06/13/2014 01:05:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Live ID Sign-in Assistant service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (06/13/2014 01:04:54 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (06/12/2014 06:00:26 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (06/12/2014 03:14:00 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Atheros Communications Inc. - Network - Belkin Wireless G USB Network Adapter.
 
Error: (06/12/2014 03:10:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:59:26 PM on ‎6/‎12/‎2014 was unexpected.
 
Error: (06/12/2014 02:30:08 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (06/11/2014 08:41:17 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 (KB2957503).
 
Error: (06/11/2014 08:40:23 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 (KB2939576).
 
Error: (06/11/2014 08:40:23 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 (KB2800095).
 
 
Microsoft Office Sessions:
=========================
Error: (06/13/2014 03:22:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 11:35:44 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 11:27:24 AM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe11.6.2014.0a1c01cf8729398c36663C:\Users\Administrator\Downloads\MiniToolBox.exe
 
Error: (06/13/2014 10:43:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 10:36:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 10:11:35 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 09:53:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 09:34:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 08:57:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2014 00:55:57 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\remo recover 4.0\64\rs-recover64.exe
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.9.0.1030 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.9.0.1030 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.9.900.117 - Adobe Systems Incorporated)
Adobe Flash Player 13 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Arcade Lines 1.78 (HKLM\...\Arcade Lines_is1) (Version:  - Lobstersoft)
Ativa Wireless USB Utility (HKLM\...\InstallShield_{1BA3FFE3-B30C-497E-8F83-1A4D6BD9041F}) (Version: 1.0.0.1 - Ativa)
Ativa Wireless USB Utility (Version: 1.0.0.1 - Ativa) Hidden
Bejeweled 2 Deluxe 1.1 (HKLM\...\Bejeweled 2 Deluxe 1.1) (Version:  - )
Bookworm Deluxe 1.13 (HKLM\...\Bookworm Deluxe 1.13) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 4.09 - Piriform)
Conexant HDA D110 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFA&SUBSYS_14F100C3) (Version:  - )
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Digital Ally MiniPlayer (HKLM\...\InstallShield_{70C6B7BE-7BD0-41CA-B414-342CD57DF061}) (Version: 3.4.3111 - Digital Ally, Inc.)
Digital Ally MiniPlayer (Version: 3.4.3111 - Digital Ally, Inc.) Hidden
E-Hammer (HKLM\...\E-Hammer1.0.0) (Version: 1.0.0 - Asus)
Euchre (HKLM\...\ST6UNST #1) (Version:  - )
FLVPlayer (HKLM\...\{7A347D7B-3811-4313-93B5-807740629D2A}) (Version: 1.0.0 - VML)
foobar2000 v1.3.1 (HKLM\...\foobar2000) (Version: 1.3.1 - Peter Pawlowski)
Google Chrome (HKLM\...\Google Chrome) (Version: 35.0.1916.114 - Google Inc.)
Google Update Helper (Version: 1.3.24.7 - Google Inc.) Hidden
iCare Data Recovery 5.1 (HKLM\...\iCare Data Recovery_is1) (Version:  - iCare Software)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Graphics Media Accelerator Driver (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
Java 7 Update 55 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.550 - Oracle)
Java Auto Updater (Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 26 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216022FF}) (Version: 6.0.260 - Oracle)
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Mesh Runtime (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 30.0 (x86 en-US) (HKLM\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MPC-HC 1.7.1 (HKLM\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.7.1.0 - MPC-HC Team)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
OpenOffice 4.0.1 (HKLM\...\{47F460DA-D1BE-4D85-8DF2-AA1F31D3445F}) (Version: 4.01.9714 - Apache Software Foundation)
RealLegal E-Transcript Viewer (HKLM\...\{2D0F506B-05E1-4492-8E65-FA13A4E77A21}) (Version: 8.3 - LiveNote, Inc.)
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
Remo Recover 4.0 (HKLM\...\{A573D759-F894-448D-A420-3A9C31879F88}_is1) (Version: 4.0.0.34 - Remo Software)
SigmaTel Audio (HKLM\...\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}) (Version: 5.10.5210.0 - SigmaTel)
Skype™ 6.9 (HKLM\...\{1845470B-EB14-4ABC-835B-E36C693DC07D}) (Version: 6.9.106 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SumatraPDF (HKLM\...\SumatraPDF) (Version: 2.4 - Krzysztof Kowalczyk)
System Requirements Lab for Intel (HKLM\...\{1EBDF6D2-CEA0-484C-A23E-2DDAD7FD0DD0}) (Version: 4.5.22.0 - Husdawg, LLC)
Timeslips v11 (HKLM\...\{C47C88C6-9F9E-11D1-9FDF-00403330A134}) (Version:  - )
Winamp (HKLM\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 5.01 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
WordPerfect Office 11 (HKLM\...\{54F90B55-BEB3-4F0D-8802-228822FA5921}) (Version: 11.0.0.233 - Corel Corporation)
 
========================= Devices: ================================
 
Name: MpKsld863a1a7
Description: MpKsld863a1a7
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: MpKsld863a1a7
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 3547.61 MB
Available physical RAM: 2046.27 MB
Total Pagefile: 7093.51 MB
Available Pagefile: 5371.24 MB
Total Virtual: 2047.88 MB
Available Virtual: 1941.46 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:464.31 GB) (Free:429.95 GB) NTFS
3 Drive e: () (Removable) (Total:1.86 GB) (Free:1.68 GB) FAT32
4 Drive f: () (Fixed) (Total:111.75 GB) (Free:3.6 GB) FAT32
5 Drive h: (TOSHIBA) (Removable) (Total:7.45 GB) (Free:2.31 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\WIN-HIOEEOMENVJ
 
Administrator            ASPNET                   Guest                    
 
 
**** End of log ****


#5 hamluis

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Posted 13 June 2014 - 07:41 PM

The driver detected a controller error on \Device\Harddisk1\DR1.

 

http://www.eventid.net/display-eventid-11-source-Disk-eventno-616-phase-1.htm

 

Thanks :).

 

What types of images...and from what websites...are you unable to download?  Exactly what happens?  Do you have a problem with images already stored on your hard drive?

 

Louis



#6 jckbredwards

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Posted 16 June 2014 - 05:32 PM

Well what is strange is that I can open already saved images, whether on hard drive or an external drive.  But I've just noticed that I can ONLY save to firefox's default location on my  C based hard drive. Any time I try to save (using firefox or chrome) to an external drive it hangs and nothing makes it stop except hitting start, restart computer and sometimes I have to actually power off and restart. So now I can save to the default only. I've checked the box ask me where to save, because I prefer to save images  on external drives. This happens if the image is attached to an email or if I'm at a site like tumblr or flickr. I see the image, cright click save image as, select external drive and HANG. If I let the default folder open then it saves image fine. Thanks.



#7 jckbredwards

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Posted 16 June 2014 - 06:37 PM

Ok, update to above . I just found out that my main external drive appears to be the culprit. it will not open and I cannot save files there or view files (not just images) on that drive. I plugged in a new flash drive and was able to right click and save as to that new clean flash drive. So the culprit appears to be a Simple Tech external drive, 100gb that is very nearly full and is showing 13% defragmented but I cannot get teh defragmenter to run, it hangs at 2% analyzing. Any clues as to what is wrong with the Simple Tech and whether it can be restored/fixed, made operable/



#8 ElfBane

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Posted 17 June 2014 - 03:46 AM

Get the external HDD down to about only 80% full,,, then try to defragment it. However, I doubt that defragging will provide you with a significantly larger amount of storage area. You just need a larger capacity HDD, or burn some of that stuff to a CD and make room on the 100GB drive. 



#9 jckbredwards

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Posted 17 June 2014 - 10:15 AM

I'm going to try that with the external drive. But now, even though the files are visible and the drive appears in windows explorer when I try to open any folder on that drive it just hangs. Is the drive corrupted? Can I start in safe mode and then try to open it?



#10 wpgwpg

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Posted 17 June 2014 - 10:57 AM

 Try running chkdsk on that drive.  Check the box that says check for and attempt to repair any bad sectors.  

  Now as others have said, you should get a bigger drive.  You can buy a 1 TB drive these days for $60.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#11 hamluis

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Posted 17 June 2014 - 12:29 PM

I would guess that the external drive is failing or the housing is failing...and would move everything from it at mach speed...before doing any testing via a hard drive diagnostic or attempting chkdsk /r.

 

Louis



#12 jckbredwards

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Posted 17 June 2014 - 06:05 PM

Yep, I think it is failing or has failed. Could n't do a chkdsk because I received an error that says "this disk contains file system errors that windows cannot fix.". SO I am now using recuva to try to salvage stuff. The problem I see with buying larger external drives is that whenthose fail, and they all seem to fail soooner or later, then you have tons of stuff lost instead of a mangeable amoutn of stuff lost.



#13 jckbredwards

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Posted 20 June 2014 - 12:06 PM

So I think we can call this one closed, it was an external hard drive failure issue and not a browser or windows issue.



#14 hamluis

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Posted 20 June 2014 - 01:44 PM

It happens...if you have continuing problems, let us know :).

 

Louis






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