Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

All personal files are gone


  • Please log in to reply
3 replies to this topic

#1 spokanemike762006

spokanemike762006

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:14 AM

Posted 13 June 2014 - 11:12 AM

I recently had a restart that was to update files and when finished all my personal files were gone. Pictures, documents, cad files. The computer is working as though it is new but  Inoticed the IP address has changed as well. What is going on? Where did all my files go?? 

 

Using Windows 7 home premium on HP laptop 



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,857 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:14 AM

Posted 13 June 2014 - 12:20 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis
 



#3 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:05:14 AM

Posted 13 June 2014 - 12:32 PM

 It sounds like you might've somehow done a restore to factory settings, but surely you would've known if that had happened.  I'd try this.  Start Windows Explorer and navigate to C:\Users\your id and click on that in the left pane.  Now in the right pane right-click the My Documents folder and click Properties.  Now click the Previous Versions tab.  If you didn't do a restore to factory settings, you should see your documents there.  Copy them all out because the previous versions are tied to the System Restore process and will be deleted when old restore points go away.  This description assumes you had your lost files in the My Documents folder.  If they were in other folders, substitute the correct names.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,585 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:02:14 AM

Posted 13 June 2014 - 02:23 PM

I recently had a restart that was to update files and when finished all my personal files were gone.  

I'm not sure I understand what you mean by "had a restart that was to update files".

 

Is this something which you initiated, or did the computer just restart on its own?

 

If you initiated this, please explain exactly how you did this.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users