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All personal files are gone

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#1 spokanemike762006


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Posted 13 June 2014 - 11:12 AM

I recently had a restart that was to update files and when finished all my personal files were gone. Pictures, documents, cad files. The computer is working as though it is new but  Inoticed the IP address has changed as well. What is going on? Where did all my files go?? 


Using Windows 7 home premium on HP laptop 

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#2 hamluis



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Posted 13 June 2014 - 12:20 PM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

#3 wpgwpg


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Posted 13 June 2014 - 12:32 PM

 It sounds like you might've somehow done a restore to factory settings, but surely you would've known if that had happened.  I'd try this.  Start Windows Explorer and navigate to C:\Users\your id and click on that in the left pane.  Now in the right pane right-click the My Documents folder and click Properties.  Now click the Previous Versions tab.  If you didn't do a restore to factory settings, you should see your documents there.  Copy them all out because the previous versions are tied to the System Restore process and will be deleted when old restore points go away.  This description assumes you had your lost files in the My Documents folder.  If they were in other folders, substitute the correct names.


Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#4 dc3


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Posted 13 June 2014 - 02:23 PM

I recently had a restart that was to update files and when finished all my personal files were gone.  

I'm not sure I understand what you mean by "had a restart that was to update files".


Is this something which you initiated, or did the computer just restart on its own?


If you initiated this, please explain exactly how you did this.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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