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Start Savin BHO - please help me remove this


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8 replies to this topic

#1 winge1993

winge1993

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Posted 12 June 2014 - 09:57 PM

Hi - I'm new to this community and appreciate any assistance.  From the research I've been able to do (over my iphone because my computer doesn't work all that well), I've got the start savin malware.  It's driving me crazy and I can't seem to do anything to make it permanently go away. . . .help??? :unsure:

 

Samantha

Attached File  dds.txt   13.34KB   2 downloads

Attached File  attach.txt   11.79KB   1 downloads

 

 



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#2 nasdaq

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Posted 16 June 2014 - 08:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Let me know what problem persists.

#3 nasdaq

nasdaq

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Posted 16 June 2014 - 08:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Let me know what problem persists.

#4 nasdaq

nasdaq

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Posted 21 June 2014 - 05:47 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

#5 nasdaq

nasdaq

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  • Local time:07:50 AM

Posted 29 June 2014 - 09:41 AM

This topic has been re-opened at the request of the person who originally posted.

#6 winge1993

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Posted 29 June 2014 - 02:43 PM

Thanks so much Nasdaq!  It looks to have worked.  Below are the logs as requested.  I appreciate you taking the time to help!!!

 

==============================================================================

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Protection, 6/29/2014 8:51:31 AM, SYSTEM, DAD-PC, Protection, Malware Protection, Starting,
Protection, 6/29/2014 8:51:31 AM, SYSTEM, DAD-PC, Protection, Malware Protection, Started,
Protection, 6/29/2014 8:51:31 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Starting,
Protection, 6/29/2014 8:51:32 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Started,
Update, 6/29/2014 8:51:39 AM, SYSTEM, DAD-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.6.23.2,
Update, 6/29/2014 8:51:53 AM, SYSTEM, DAD-PC, Manual, Malware Database, 2014.3.4.9, 2014.6.29.3,
Protection, 6/29/2014 8:51:54 AM, SYSTEM, DAD-PC, Protection, Refresh, Starting,
Protection, 6/29/2014 8:51:54 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Stopping,
Protection, 6/29/2014 8:51:54 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Stopped,
Protection, 6/29/2014 8:51:59 AM, SYSTEM, DAD-PC, Protection, Refresh, Success,
Protection, 6/29/2014 8:51:59 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Starting,
Protection, 6/29/2014 8:52:00 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Started,
Protection, 6/29/2014 9:02:51 AM, SYSTEM, DAD-PC, Protection, Malware Protection, Starting,
Protection, 6/29/2014 9:02:51 AM, SYSTEM, DAD-PC, Protection, Malware Protection, Started,
Protection, 6/29/2014 9:02:51 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Starting,
Protection, 6/29/2014 9:03:15 AM, SYSTEM, DAD-PC, Protection, Malicious Website Protection, Started,

(end)

 

========================================================

 

# AdwCleaner v3.213 - Report created 29/06/2014 at 09:21:35
# Updated 23/06/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : Dad - DAD-PC
# Running from : C:\Users\Dad\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CNOZ5T9Z\adwcleaner_3.213.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Found : C:\Program Files\Bench
Folder Found : C:\Program Files\PC Speed Maximizer
Folder Found : C:\Program Files\pcreg
Folder Found : C:\Users\Dad\Documents\PC Speed Maximizer

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\Software\Bench
Key Found : HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{1EC9510D-A439-4950-9399-B6399EDF9EA7}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17126

-\\ Google Chrome v

[ File : C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : hxxp://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN10506&l=dis&prt=360&chn=retail&geo=US&ver=21&locale=en_US&gct=sb&qsrc=2869
Found [Extension] : dhdepfaagokllfmhfbcfmocaeigmoebo
Found [Extension] : hphibigbodkkohoglgfkddblldpfohjl
Found [Extension] : kdcnnmifdmlmjffdgeieikcokcogpbej
Found [Extension] : kincjchfokkeneeofpeefomkikfkiedl
Found [Extension] : kkkeikdkpjenmoiicggnnodbkebafgpc
Found [Extension] : pgmfkblbflahhponhjmkcnpjinenhlnc

*************************

AdwCleaner[R0].txt - [2729 octets] - [29/06/2014 09:21:35]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2789 octets] ##########

 

==============================================================================

 

Additional scan result of Farbar Recovery Scan Tool (x86) Version:28-06-2014 02
Ran by Dad at 2014-06-29 09:40:24
Running from C:\Users\Dad\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P5V3WMWW
Boot Mode: Normal
==========================================================

==================== Security Center ========================

AV: Norton 360 (Enabled - Up to date) {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
AS: Norton 360 (Enabled - Up to date) {631E4324-D31C-783F-EC5C-35AD42B18466}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton 360 (Enabled) {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}

==================== Installed Programs ======================

Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.0.2.12610 - Adobe Systems Inc.)
Adobe AIR (Version: 2.0.2.12610 - Adobe Systems Inc.) Hidden
Adobe Flash Player 13 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Reader X (10.1.0) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5.9.620 - Adobe Systems, Inc.)
Apple Application Support (HKLM\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bing Rewards Client Installer (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Cisco Connect (HKLM\...\Cisco Connect) (Version: 1.2.10104.2 - Cisco Consumer Products LLC)
Citrix XenApp Web Plugin (HKLM\...\{EBFEEB3F-3E3B-4725-A4E0-376144CE4F76}) (Version: 11.0.0.5357 - Citrix Systems, Inc.)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{CA75CBF9-B078-47CB-ABA3-74EFD4FC9A43}) (Version:  - Microsoft)
HP Deskjet 3050 J610 series Basic Device Software (HKLM\...\{0564C76B-8E1F-4157-8654-B0F9F308BEE9}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Deskjet 3050 J610 series Help (HKLM\...\{F7632A9B-661E-4FD9-B1A4-3B86BC99847F}) (Version: 140.0.63.63 - Hewlett Packard)
HP Deskjet 3050 J610 series Product Improvement Study (HKLM\...\{34E90074-C80C-4182-A995-65E88B5B56E0}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Photo Creations (HKLM\...\HP Photo Creations) (Version: 1.0.0.${CAB_VERSION} - HP Photo Creations Powered by RocketLife)
HP Update (HKLM\...\{B0069CFA-5BB9-4C03-B1C6-89CE290E5AFE}) (Version: 5.002.006.003 - Hewlett-Packard)
iCloud (HKLM\...\{00A61104-74B5-4056-AD00-4397EF4FB141}) (Version: 3.1.0.40 - Apple Inc.)
iTunes (HKLM\...\{2F21564D-DE05-4C6D-B21E-08B9D313FAB3}) (Version: 11.1.5.5 - Apple Inc.)
Java 7 Update 55 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.550 - Oracle)
Java Auto Updater (Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Juniper Networks Network Connect 6.5.0 (HKLM\...\Juniper Network Connect 6.5.0) (Version: 6.5.0.14599 - Juniper Networks)
Juniper Networks Network Connect 7.0.0 (HKLM\...\Juniper Network Connect 7.0.0) (Version: 7.0.0.16499 - Juniper Networks)
Juniper Networks Network Connect 7.1.0 (HKLM\...\Juniper Network Connect 7.1.0) (Version: 7.1.0.19243 - Juniper Networks)
Juniper Networks, Inc. Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 7.1.4.13103 - Juniper Networks, Inc.)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{926BD0E8-24A3-41D2-AF9B-340F1A37ED12}) (Version: 3.1.8.0 - Apple Inc.)
Norton 360 (HKLM\...\N360) (Version: 21.3.0.12 - Symantec Corporation)
O2Micro Flash Memory Card Reader Driver (x86) (HKLM\...\{A800EE5E-D6BD-4326-BED1-F7ECBFBF91CE}) (Version: 3.22 - O2Micro)
Octoshape add-in for Adobe Flash Player (HKCU\...\Octoshape add-in for Adobe Flash Player) (Version:  - )
PDF-Pro 4 (HKLM\...\{4F0185CC-1ED2-4A46-9F36-5E8E04C13978}) (Version: 4.00.2020 - ePapyrus)
Photo Story 3 for Windows (HKLM\...\{4F41AD68-89F2-4262-A32C-2F70B01FCE9E}) (Version: 3.0.1115.11 - Microsoft Corporation)
QuickTime 7 (HKLM\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Safari (HKLM\...\{FA4C2D53-205F-4245-9717-F3761154824D}) (Version: 5.34.57.2 - Apple Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
TaxCut Basic 2007 (HKLM\...\{F639B117-D5C6-43C9-9530-A6C6984EA5DC}) (Version: 07.01.0000 - H & R Block)
TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version: 1.00.2518 - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TurboTax 2010 (HKLM\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2010 WinPerFedFormset (Version: 010.000.5821 - Intuit Inc.) Hidden
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0501 - Intuit Inc.) Hidden
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0222 - Intuit Inc.) Hidden
TurboTax 2010 wnyiper (Version: 010.000.1549 - Intuit Inc.) Hidden
TurboTax 2010 wrapper (Version: 010.000.0157 - Intuit Inc.) Hidden
TurboTax 2011 (HKLM\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999 - Intuit Inc.) Hidden
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474 - Intuit Inc.) Hidden
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214 - Intuit Inc.) Hidden
TurboTax 2011 wnyiper (Version: 011.000.1628 - Intuit Inc.) Hidden
TurboTax 2011 wrapper (Version: 011.000.0121 - Intuit Inc.) Hidden
TurboTax 2012 (HKLM\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2309 - Intuit Inc.) Hidden
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0474 - Intuit Inc.) Hidden
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0186 - Intuit Inc.) Hidden
TurboTax 2012 wnyiper (Version: 012.000.1585 - Intuit Inc.) Hidden
TurboTax 2012 wrapper (Version: 012.000.0127 - Intuit Inc.) Hidden
TurboTax 2013 (HKLM\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 WinPerFedFormset (Version: 013.000.1790 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (Version: 013.000.0463 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (Version: 013.000.0162 - Intuit Inc.) Hidden
TurboTax 2013 wnyiper (Version: 013.000.1220 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (Version: 013.000.0135 - Intuit Inc.) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Unity Web Player (HKLM\...\UnityWebPlayer) (Version: 1.6.2_8001 - Over The Edge I/S)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{82F87E28-B18E-46D6-A399-E2F19CF5949B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{5E8EB600-8B94-429E-873E-98369C6DC1BC}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{EFF5EBA3-40AD-4859-85E7-3C1CF4F297EB}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)

==================== Restore Points  =========================

25-05-2014 14:19:33 Scheduled Checkpoint
08-06-2014 14:07:57 Norton_Power_Eraser_20140608100753486
11-06-2014 21:36:16 Windows Update
15-06-2014 05:36:24 Removed Skype™ 6.11
15-06-2014 05:37:34 Removed Skype Toolbars
23-06-2014 23:31:59 Scheduled Checkpoint
25-06-2014 21:37:44 Removed Google Earth.

==================== Hosts content: ==========================

2009-07-13 22:04 - 2012-07-19 23:52 - 00000824 ____N C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

Task: {1995EB33-81B1-4D5E-9849-092D812A98DA} - System32\Tasks\{7F6B227E-ABB1-4E66-8C82-46330973281E} => C:\Program Files\Skype\\Phone\Skype.exe
Task: {39A5768C-BCA0-4C04-9109-926D167B89F8} - System32\Tasks\pcreg => C:\Program Files\pcreg\service.exe <==== ATTENTION
Task: {40465FCC-2EB4-473B-A56F-AF538B38D6E1} - System32\Tasks\Norton 360\Norton Error Analyzer => C:\Program Files\Norton 360\Engine\21.3.0.12\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: {442B7FEE-91FB-4976-844C-9130CEBE3AFD} - System32\Tasks\HPCustParticipation HP Deskjet 3050 J610 series => C:\Program Files\HP\HP Deskjet 3050 J610 series\Bin\HPCustPartic.exe [2010-11-16] (Hewlett-Packard Co.)
Task: {619EEF3C-9A4F-43BE-849C-91CDAE6E8235} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {74DE3E67-5D48-465D-819B-49F519F2876B} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2014-05-13] (Adobe Systems Incorporated)
Task: {84107D68-E0F5-4685-88DA-5BFE4DB33755} - System32\Tasks\Norton WSC Integration => C:\Program Files\Norton 360\Engine\21.3.0.12\WSCStub.exe [2014-05-11] (Symantec Corporation)
Task: {D58DF1DD-F3F8-40D3-95E9-0F9D57F040FA} - System32\Tasks\Norton 360\Norton Error Processor => C:\Program Files\Norton 360\Engine\21.3.0.12\SymErr.exe [2014-01-30] (Symantec Corporation)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

==================== Loaded Modules (whitelisted) =============

2011-01-23 17:27 - 2008-11-19 14:10 - 00245760 _____ () C:\Windows\System32\PBMonNT.dll
2013-09-05 01:14 - 2013-09-05 01:14 - 04300456 _____ () C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
2010-10-20 15:45 - 2010-10-20 15:45 - 08801120 _____ () C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
2014-02-12 20:58 - 2014-02-12 20:58 - 00073544 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2014-02-12 20:58 - 2014-02-12 20:58 - 01044808 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll

==================== Alternate Data Streams (whitelisted) =========

==================== Safe Mode (whitelisted) ===================

==================== EXE Association (whitelisted) =============

==================== MSCONFIG/TASK MANAGER disabled items =========

MSCONFIG\startupreg: Adobe ARM => "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
MSCONFIG\startupreg: AppleSyncNotifier => C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
MSCONFIG\startupreg: APSDaemon => "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
MSCONFIG\startupreg: BService => C:\Program Files\Bench\BService\bservice.exe
MSCONFIG\startupreg: iTunesHelper => "C:\Program Files\iTunes\iTunesHelper.exe"
MSCONFIG\startupreg: pcreg => C:\Program Files\pcreg\service.exe
MSCONFIG\startupreg: QuickTime Task => "C:\Program Files\QuickTime\QTTask.exe" -atboottime
MSCONFIG\startupreg: Wd => C:\Program Files\Bench\Wd\wd.exe

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (06/24/2014 08:13:55 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 77265361

Error: (06/24/2014 08:13:55 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 77265361

Error: (06/24/2014 08:13:55 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/20/2014 10:59:52 PM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {bd788fb7-9ad0-4780-8aa1-5066d60e1572}

Error: (06/17/2014 10:57:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7238

Error: (06/17/2014 10:57:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7238

Error: (06/17/2014 10:57:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/17/2014 03:05:56 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4485216

Error: (06/17/2014 03:05:56 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4485216

Error: (06/17/2014 03:05:56 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

System errors:
=============
Error: (06/29/2014 09:37:42 AM) (Source: WMPNetworkSvc) (EventID: 14332) (User: )
Description: WMPNetworkSvc0x80004005

Error: (06/29/2014 09:37:19 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The pcregservice Service service failed to start due to the following error:
%%2

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 107.

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4106) (User: NT AUTHORITY)
Description: An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 107.

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4106) (User: NT AUTHORITY)
Description: An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 107.

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4106) (User: NT AUTHORITY)
Description: An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4120) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 40. The internal error state is 107.

Error: (06/28/2014 05:23:45 PM) (Source: Schannel) (EventID: 4106) (User: NT AUTHORITY)
Description: An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.

Microsoft Office Sessions:
=========================
Error: (06/24/2014 08:13:55 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 77265361

Error: (06/24/2014 08:13:55 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 77265361

Error: (06/24/2014 08:13:55 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/20/2014 10:59:52 PM) (Source: VSS) (EventID: 8194) (User: )
Description: 0x80070005, Access is denied.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {bd788fb7-9ad0-4780-8aa1-5066d60e1572}

Error: (06/17/2014 10:57:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7238

Error: (06/17/2014 10:57:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7238

Error: (06/17/2014 10:57:18 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/17/2014 03:05:56 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4485216

Error: (06/17/2014 03:05:56 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4485216

Error: (06/17/2014 03:05:56 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

==================== Memory info ===========================

Percentage of memory in use: 52%
Total physical RAM: 2936.87 MB
Available physical RAM: 1395.91 MB
Total Pagefile: 11031.16 MB
Available Pagefile: 9424.26 MB
Total Virtual: 2047.88 MB
Available Virtual: 1894.48 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:297.99 GB) (Free:199.21 GB) NTFS
Drive d: (D52272) (CDROM) (Total:0.07 GB) (Free:0 GB) CDFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298 GB) (Disk ID: 8AE3ABF3)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=298 GB) - (Type=07 NTFS)

==================== End Of Log ============================

 

==================================================================================

 

 

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:28-06-2014 02
Ran by Dad (administrator) on DAD-PC on 29-06-2014 09:39:16
Running from C:\Users\Dad\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P5V3WMWW
Platform: Microsoft Windows 7 Professional  Service Pack 1 (X86) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Normal

The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Juniper Networks) C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
(Oracle Corporation) C:\Program Files\Common Files\Java\Java Update\jusched.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Hewlett-Packard) C:\Program Files\HP\HP Software Update\hpwuschd2.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
(Microsoft Corporation) C:\Windows\System32\msiexec.exe
(Symantec Corporation) C:\Program Files\Norton 360\Engine\21.3.0.12\n360.exe
(O2Micro International) C:\Program Files\O2Micro Flash Memory Card Driver\o2flash.exe
(Absolute Software Corp.) C:\Windows\System32\rpcnet.exe
(Symantec Corporation) C:\Program Files\Norton 360\Engine\21.3.0.12\n360.exe
(Yahoo! Inc.) C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [] => [X]
HKLM\...\Run: [SunJavaUpdateSched] => C:\Program Files\Common Files\Java\Java Update\jusched.exe [254336 2013-07-02] (Oracle Corporation)
HKLM\...\Run: [HP Software Update] => C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe [49208 2010-06-09] (Hewlett-Packard)
HKLM\...\Run: [BCSSync] => C:\Program Files\Microsoft Office\Office14\BCSSync.exe [89184 2012-11-05] (Microsoft Corporation)
HKLM\...\Policies\Explorer: [HideSCAHealth] 1
HKU\.DEFAULT\...\Policies\Explorer: [HideSCAHealth] 1
HKU\S-1-5-21-2081511869-3326490516-374902003-1000\...\Policies\Explorer: [HideSCAHealth] 1
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\PDF-Pro 4 Service.lnk
ShortcutTarget: PDF-Pro 4 Service.lnk -> C:\Program Files\ePapyrus\PDF-Pro 4\pdfpro4svc.exe (Celartem Technology Inc.)
ShellIconOverlayIdentifiers: Groove Explorer Icon Overlay 1 (GFS Unread Stub) -> {99FD978C-D287-4F50-827F-B2C658EDA8E7} => C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
ShellIconOverlayIdentifiers: Groove Explorer Icon Overlay 2 (GFS Stub) -> {AB5C5600-7E6E-4B06-9197-9ECEF74D31CC} => C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
ShellIconOverlayIdentifiers: Groove Explorer Icon Overlay 2.5 (GFS Unread Folder) -> {920E6DB1-9907-4370-B3A0-BAFC03D81399} => C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
ShellIconOverlayIdentifiers: Groove Explorer Icon Overlay 3 (GFS Folder) -> {16F3DD56-1AF5-4347-846D-7C10C4192619} => C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
ShellIconOverlayIdentifiers: Groove Explorer Icon Overlay 4 (GFS Unread Mark) -> {2916C86E-86A6-43FE-8112-43ABE6BF8DCC} => C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
ShellIconOverlayIdentifiers: OverlayExcluded -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files\Norton 360\Engine\21.3.0.12\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: OverlayPending -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files\Norton 360\Engine\21.3.0.12\buShell.dll (Symantec Corporation)
ShellIconOverlayIdentifiers: OverlayProtected -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files\Norton 360\Engine\21.3.0.12\buShell.dll (Symantec Corporation)

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.yahoo.com/?fr=hp-avast&type=avastbcl
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0xF6B3440A83D8CB01
HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = https://www.yahoo.com?fr=hp-avast&type=avastbcl
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.yahoo.com?fr=hp-avast&type=avastbcl
SearchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKLM - {9CB96984-43C3-4D44-90EF-01466EFCF7BB} URL = https://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
SearchScopes: HKCU - DefaultScope {78B973B8-312F-44B6-8342-05D8A1D9171E} URL = http://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=chr-yie9
SearchScopes: HKCU - {78B973B8-312F-44B6-8342-05D8A1D9171E} URL = http://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=chr-yie9
SearchScopes: HKCU - {9CB96984-43C3-4D44-90EF-01466EFCF7BB} URL = https://search.yahoo.com/yhs/search?type=avastbcl&hspart=avast&hsimp=yhs-001&p={searchTerms}
BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\21.3.0.12\coIEPlg.dll (Symantec Corporation)
BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\21.3.0.12\IPS\IPSBHO.DLL (Symantec Corporation)
BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll (Yahoo! Inc)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\21.3.0.12\coIEPlg.dll (Symantec Corporation)
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Winsock: Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Tcpip\Parameters: [DhcpNameServer] 209.18.47.61 209.18.47.62

FireFox:
========
FF Plugin: @adobe.com/ShockwavePlayer - C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF Plugin: @Apple.com/iTunes,version=1.0 - C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin: @java.com/DTPlugin,version=10.55.2 - C:\Program Files\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=10.55.2 - C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - c:\Program Files\Microsoft Silverlight\5.1.30214.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~1\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin: @otee.dk/UnityWebPlayer - C:\Program Files\OverTheEdge\Unity\WebPlayer\loader\npUnityWeb32.dll (OverTheEdge I/S)
FF Plugin: Adobe Reader - C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin HKCU: @nsroblox.roblox.com/launcher - C:\Users\Dad\AppData\Local\Roblox\Versions\version-989516ec0fda489e\\NPRobloxProxy.dll No File
FF Plugin HKCU: @unity3d.com/UnityPlayer,version=1.0 - C:\Users\Dad\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\cgpcfg.dll (Citrix Systems, Inc.)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\CgpCore.dll (Citrix Systems, Inc.)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\confmgr.dll ()
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\ctxlogging.dll ()
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\ctxmui.dll (Citrix Systems, Inc.)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\icafile.dll (Citrix Systems, Inc.)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\icalogon.dll (Citrix Systems, Inc.)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\msvcm80.dll (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\msvcp80.dll (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\msvcr80.dll (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\npicaN.dll ()
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\sslsdk_b.dll (Citrix Systems, Inc.)
FF Plugin ProgramFiles/Appdata: C:\Users\Dad\AppData\Roaming\mozilla\plugins\TcpPServ.dll (Citrix Systems, Inc.)
FF HKLM\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn [2014-06-29]
FF HKLM\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF [2013-11-17]

Chrome:
=======
CHR HomePage: hxxp://www.google.com/
CHR RestoreOnStartup: "hxxp://www.google.com/"
CHR Plugin: (Shockwave Flash) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Chrome Remote Desktop Viewer) - internal-remoting-viewer
CHR Plugin: (Native Client) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\pdf.dll No File
CHR Plugin: (QuickTime Plug-in 7.7.5) - C:\Program Files\QuickTime\plugins\npqtplugin.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.5) - C:\Program Files\QuickTime\plugins\npqtplugin2.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.5) - C:\Program Files\QuickTime\plugins\npqtplugin3.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.5) - C:\Program Files\QuickTime\plugins\npqtplugin4.dll (Apple Inc.)
CHR Plugin: (QuickTime Plug-in 7.7.5) - C:\Program Files\QuickTime\plugins\npqtplugin5.dll (Apple Inc.)
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
CHR Plugin: (Microsoft Office 2010) - C:\PROGRA~1\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
CHR Plugin: (Adobe Acrobat) - C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
CHR Plugin: (Google Earth Plugin) - C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll No File
CHR Plugin: (Google Update) - C:\Program Files\Google\Update\1.3.23.9\npGoogleUpdate3.dll No File
CHR Plugin: (Java Deployment Toolkit 7.0.550.14) - C:\Program Files\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
CHR Plugin: (Java™ Platform SE 7 U55) - C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
CHR Plugin: (Unity Web Player) - C:\Program Files\OverTheEdge\Unity\WebPlayer\loader\npUnityWeb32.dll (OverTheEdge I/S)
CHR Plugin: (iTunes Application Detector) - C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
CHR Plugin: (Unity Player) - C:\Users\Dad\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
CHR Plugin: (Roblox Launcher Plugin) - C:\Users\Dad\AppData\Local\Roblox\Versions\version-989516ec0fda489e\\NPRobloxProxy.dll No File
CHR Plugin: (Shockwave for Director) - C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
CHR Plugin: (Silverlight Plug-In) - c:\Program Files\Microsoft Silverlight\5.1.30214.0\npctrl.dll ( Microsoft Corporation)
CHR Extension: (Google Docs) - C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-04-28]
CHR Extension: (Google Drive) - C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-04-28]
CHR Extension: (YouTube) - C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2013-02-24]
CHR Extension: (Google Search) - C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2013-02-24]
CHR Extension: (Norton Identity Protection) - C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk [2014-04-28]
CHR Extension: (Google Wallet) - C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-04-28]
CHR Extension: (Gmail) - C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2013-02-24]
CHR HKLM\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files\Norton 360\Engine\21.3.0.12\Exts\Chrome.crx [2014-05-18]

========================== Services (Whitelisted) =================

R2 dsNcService; C:\Program Files\Juniper Networks\Common Files\dsNcService.exe [670792 2011-09-08] (Juniper Networks)
R2 MBAMScheduler; C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe [1809720 2014-05-12] (Malwarebytes Corporation)
R2 MBAMService; C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe [860472 2014-05-12] (Malwarebytes Corporation)
R2 N360; C:\Program Files\Norton 360\Engine\21.3.0.12\N360.exe [265040 2014-05-11] (Symantec Corporation)
R2 o2flash; C:\Program Files\O2Micro Flash Memory Card Driver\o2flash.exe [65536 2007-02-12] (O2Micro International) [File not signed]
R2 rpcnet; C:\Windows\system32\rpcnet.exe [58288 2012-12-01] (Absolute Software Corp.)
S2 pcregservice; C:\Program Files\pcreg\pcreg.exe [X]

==================== Drivers (Whitelisted) ====================

R1 BHDrvx86; C:\Program Files\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20140606.001\BHDrvx86.sys [1101616 2014-05-09] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360\1503000.00C\ccSetx86.sys [127064 2013-09-25] (Symantec Corporation)
R3 dsNcAdpt; C:\Windows\System32\DRIVERS\dsNcAdpt.sys [26624 2009-08-12] (Juniper Networks)
R1 eeCtrl; C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [377648 2014-06-11] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [109872 2014-06-11] (Symantec Corporation)
R1 IDSVix86; C:\Program Files\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140627.001\IDSvix86.sys [395992 2014-03-26] (Symantec Corporation)
R3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [23256 2014-05-12] (Malwarebytes Corporation)
R3 MBAMSwissArmy; C:\Windows\system32\drivers\MBAMSwissArmy.sys [110296 2014-06-29] (Malwarebytes Corporation)
R3 MBAMWebAccessControl; C:\Windows\system32\drivers\mwac.sys [51928 2014-05-12] (Malwarebytes Corporation)
S3 NAVENG; C:\Program Files\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20140628.001\NAVENG.SYS [93272 2014-04-15] (Symantec Corporation)
S3 NAVEX15; C:\Program Files\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20140628.001\NAVEX15.SYS [1612376 2014-04-15] (Symantec Corporation)
S3 NuidFltr; C:\Windows\System32\DRIVERS\NuidFltr.sys [14736 2009-05-08] (Microsoft Corporation)
S3 SRTSP; C:\Windows\System32\Drivers\N360\1503000.00C\SRTSP.SYS [664280 2014-02-12] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360\1503000.00C\SRTSPX.SYS [32344 2013-09-09] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360\1503000.00C\SYMDS.SYS [367704 2013-09-09] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360\1503000.00C\SYMEFA.SYS [936152 2014-03-04] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT.SYS [142936 2013-11-15] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360\1503000.00C\Ironx86.SYS [206936 2013-09-26] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360\1503000.00C\SYMNETS.SYS [447704 2014-02-17] (Symantec Corporation)

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2014-06-29 09:38 - 2014-06-29 09:39 - 00000000 ____D () C:\FRST
2014-06-29 09:34 - 2014-06-29 09:34 - 00002869 _____ () C:\Users\Dad\Desktop\AdwCleaner[R0].txt
2014-06-29 09:22 - 2010-08-30 08:34 - 00536576 _____ (SQLite Development Team) C:\Windows\system32\sqlite3.dll
2014-06-29 09:21 - 2014-06-29 09:35 - 00000000 ____D () C:\AdwCleaner
2014-06-29 09:15 - 2014-06-29 09:15 - 00001626 _____ () C:\Users\Dad\Desktop\Antimalware scan results.txt
2014-06-29 08:51 - 2014-06-29 09:37 - 00110296 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-06-29 08:51 - 2014-06-29 08:51 - 00001060 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-06-29 08:51 - 2014-06-29 08:51 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-06-29 08:51 - 2014-06-29 08:51 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-06-29 08:51 - 2014-06-29 08:51 - 00000000 ____D () C:\Program Files\Malwarebytes Anti-Malware
2014-06-29 08:51 - 2014-05-12 07:26 - 00051928 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys
2014-06-29 08:51 - 2014-05-12 07:25 - 00074456 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys
2014-06-29 08:51 - 2014-05-12 07:25 - 00023256 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-06-15 01:09 - 2014-06-15 01:09 - 00008756 _____ () C:\Users\Dad\Documents\security.xlsx
2014-06-15 00:34 - 2014-06-15 02:05 - 00000000 ____D () C:\NPE
2014-06-12 22:49 - 2014-06-12 22:49 - 00013660 _____ () C:\Users\Dad\Documents\dds.txt
2014-06-12 22:49 - 2014-06-12 22:49 - 00012076 _____ () C:\Users\Dad\Documents\Attach.txt
2014-06-12 22:46 - 2014-06-12 22:49 - 00013660 _____ () C:\Users\Dad\Desktop\dds.txt
2014-06-12 22:46 - 2014-06-12 22:46 - 00012076 _____ () C:\Users\Dad\Desktop\attach.txt
2014-06-10 19:04 - 2014-05-30 05:18 - 17271296 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-06-10 19:04 - 2014-05-30 05:02 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-06-10 19:04 - 2014-05-30 05:02 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2014-06-10 19:04 - 2014-05-30 04:44 - 00455168 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-06-10 19:04 - 2014-05-30 04:43 - 00061952 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-06-10 19:04 - 2014-05-30 04:42 - 00051200 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2014-06-10 19:04 - 2014-05-30 04:38 - 02179072 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-06-10 19:04 - 2014-05-30 04:34 - 00043008 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-06-10 19:04 - 2014-05-30 04:33 - 00032768 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-06-10 19:04 - 2014-05-30 04:30 - 00440832 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-06-10 19:04 - 2014-05-30 04:28 - 00112128 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-06-10 19:04 - 2014-05-30 04:28 - 00108032 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2014-06-10 19:04 - 2014-05-30 04:27 - 00592896 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2014-06-10 19:04 - 2014-05-30 04:21 - 00646144 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2014-06-10 19:04 - 2014-05-30 04:16 - 00368128 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-06-10 19:04 - 2014-05-30 04:10 - 00032256 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2014-06-10 19:04 - 2014-05-30 04:06 - 00164864 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-06-10 19:04 - 2014-05-30 04:04 - 00069632 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-06-10 19:04 - 2014-05-30 04:02 - 00242688 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-06-10 19:04 - 2014-05-30 03:57 - 00595968 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-06-10 19:04 - 2014-05-30 03:56 - 04244992 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-06-10 19:04 - 2014-05-30 03:54 - 00526336 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-06-10 19:04 - 2014-05-30 03:50 - 01068032 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2014-06-10 19:04 - 2014-05-30 03:49 - 01964544 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-06-10 19:04 - 2014-05-30 03:40 - 11725312 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-06-10 19:04 - 2014-05-30 03:21 - 01790976 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-06-10 19:04 - 2014-05-30 03:15 - 01143296 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-06-10 19:04 - 2014-05-30 03:13 - 00704512 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2014-06-10 19:03 - 2014-06-08 04:48 - 00391680 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-06-10 19:03 - 2014-06-08 04:43 - 00302592 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-06-10 19:03 - 2014-04-24 22:06 - 00626688 _____ (Microsoft Corporation) C:\Windows\system32\usp10.dll
2014-06-10 19:03 - 2014-04-04 22:25 - 01294272 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\tcpip.sys
2014-06-10 19:03 - 2014-04-04 22:24 - 00187840 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\FWPKCLNT.SYS
2014-06-10 19:03 - 2014-03-26 10:27 - 01389056 _____ (Microsoft Corporation) C:\Windows\system32\msxml6.dll
2014-06-10 19:03 - 2014-03-26 10:27 - 01237504 _____ (Microsoft Corporation) C:\Windows\system32\msxml3.dll
2014-06-10 19:03 - 2014-03-26 10:25 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\msxml6r.dll
2014-06-10 19:03 - 2014-03-26 10:25 - 00002048 _____ (Microsoft Corporation) C:\Windows\system32\msxml3r.dll
2014-06-08 13:45 - 2014-06-08 13:45 - 00000000 ____D () C:\Windows\system32\N360_BACKUP
2014-06-08 09:39 - 2014-06-08 09:43 - 00000000 ____D () C:\Users\Dad\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Norton
2014-06-08 09:39 - 2014-06-08 09:39 - 00001292 _____ () C:\Users\Dad\Desktop\Norton Installation Files.lnk

==================== One Month Modified Files and Folders =======

2014-06-29 09:39 - 2014-06-29 09:38 - 00000000 ____D () C:\FRST
2014-06-29 09:37 - 2014-06-29 08:51 - 00110296 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-06-29 09:37 - 2010-06-26 20:58 - 00017408 _____ () C:\Windows\system32\rpcnetp.exe
2014-06-29 09:37 - 2010-06-26 15:16 - 00058288 _____ (Absolute Software Corp.) C:\Windows\system32\rpcnet.dll
2014-06-29 09:37 - 2009-07-14 00:53 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-06-29 09:37 - 2009-07-14 00:39 - 00112686 _____ () C:\Windows\setupact.log
2014-06-29 09:37 - 2009-07-13 22:04 - 00000535 _____ () C:\Windows\win.ini
2014-06-29 09:36 - 2010-06-27 05:38 - 00301120 _____ () C:\Windows\PFRO.log
2014-06-29 09:35 - 2014-06-29 09:21 - 00000000 ____D () C:\AdwCleaner
2014-06-29 09:35 - 2010-06-26 15:05 - 01554763 _____ () C:\Windows\WindowsUpdate.log
2014-06-29 09:34 - 2014-06-29 09:34 - 00002869 _____ () C:\Users\Dad\Desktop\AdwCleaner[R0].txt
2014-06-29 09:15 - 2014-06-29 09:15 - 00001626 _____ () C:\Users\Dad\Desktop\Antimalware scan results.txt
2014-06-29 09:10 - 2009-07-14 00:34 - 00015360 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-06-29 09:10 - 2009-07-14 00:34 - 00015360 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-06-29 09:02 - 2009-07-13 22:37 - 00000000 ____D () C:\Windows\Cursors
2014-06-29 09:01 - 2014-05-10 08:26 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-06-29 08:51 - 2014-06-29 08:51 - 00001060 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-06-29 08:51 - 2014-06-29 08:51 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
2014-06-29 08:51 - 2014-06-29 08:51 - 00000000 ____D () C:\ProgramData\Malwarebytes
2014-06-29 08:51 - 2014-06-29 08:51 - 00000000 ____D () C:\Program Files\Malwarebytes Anti-Malware
2014-06-25 18:21 - 2011-10-10 19:33 - 00000000 ____D () C:\Program Files\Google
2014-06-24 20:48 - 2013-07-06 12:30 - 00014790 _____ () C:\Users\Dad\Documents\Wedding Address List.xlsx
2014-06-21 10:47 - 2010-06-26 15:08 - 00786598 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-06-15 02:16 - 2014-01-13 19:39 - 00000000 ____D () C:\Users\Dad\AppData\Roaming\.technic
2014-06-15 02:13 - 2011-06-16 07:20 - 00000000 ____D () C:\Users\Dad\AppData\Local\NPE
2014-06-15 02:05 - 2014-06-15 00:34 - 00000000 ____D () C:\NPE
2014-06-15 02:05 - 2009-07-14 00:53 - 00032578 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2014-06-15 01:37 - 2011-01-05 20:28 - 00000000 ____D () C:\ProgramData\Skype
2014-06-15 01:36 - 2011-01-05 20:28 - 00000000 ____D () C:\Users\Dad\AppData\Roaming\Skype
2014-06-15 01:09 - 2014-06-15 01:09 - 00008756 _____ () C:\Users\Dad\Documents\security.xlsx
2014-06-12 22:49 - 2014-06-12 22:49 - 00013660 _____ () C:\Users\Dad\Documents\dds.txt
2014-06-12 22:49 - 2014-06-12 22:49 - 00012076 _____ () C:\Users\Dad\Documents\Attach.txt
2014-06-12 22:49 - 2014-06-12 22:46 - 00013660 _____ () C:\Users\Dad\Desktop\dds.txt
2014-06-12 22:46 - 2014-06-12 22:46 - 00012076 _____ () C:\Users\Dad\Desktop\attach.txt
2014-06-11 19:16 - 2009-07-13 22:37 - 00000000 ____D () C:\Windows\rescache
2014-06-11 17:43 - 2014-05-06 15:26 - 00000000 ___SD () C:\Windows\system32\CompatTel
2014-06-11 17:41 - 2010-06-26 17:35 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-06-11 17:38 - 2013-08-13 21:22 - 00000000 ____D () C:\Windows\system32\MRT
2014-06-11 17:38 - 2010-06-27 06:02 - 92708840 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2014-06-10 23:09 - 2010-06-26 20:59 - 00017408 _____ () C:\Windows\system32\rpcnetp.dll
2014-06-08 13:54 - 2010-06-27 05:52 - 00000000 ____D () C:\Users\Dad\AppData\Local\CrashDumps
2014-06-08 13:45 - 2014-06-08 13:45 - 00000000 ____D () C:\Windows\system32\N360_BACKUP
2014-06-08 09:43 - 2014-06-08 09:39 - 00000000 ____D () C:\Users\Dad\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Norton
2014-06-08 09:43 - 2010-06-26 18:04 - 00000000 ____D () C:\ProgramData\Norton
2014-06-08 09:39 - 2014-06-08 09:39 - 00001292 _____ () C:\Users\Dad\Desktop\Norton Installation Files.lnk
2014-06-08 09:39 - 2012-08-20 18:30 - 00000000 ____D () C:\Users\Public\Downloads\Norton
2014-06-08 04:48 - 2014-06-10 19:03 - 00391680 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll
2014-06-08 04:43 - 2014-06-10 19:03 - 00302592 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2014-06-08 00:49 - 2013-11-17 03:09 - 00000000 ___RD () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton 360
2014-06-08 00:49 - 2010-06-26 18:06 - 00002241 _____ () C:\Users\Public\Desktop\Norton 360.lnk
2014-06-08 00:49 - 2010-06-26 18:05 - 00000000 ____D () C:\Windows\system32\Drivers\N360
2014-06-04 23:08 - 2009-07-13 22:37 - 00000000 ____D () C:\Windows\system32\NDF
2014-05-30 05:18 - 2014-06-10 19:04 - 17271296 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2014-05-30 05:02 - 2014-06-10 19:04 - 02724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2014-05-30 05:02 - 2014-06-10 19:04 - 00004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2014-05-30 04:44 - 2014-06-10 19:04 - 00455168 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2014-05-30 04:43 - 2014-06-10 19:04 - 00061952 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2014-05-30 04:42 - 2014-06-10 19:04 - 00051200 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2014-05-30 04:38 - 2014-06-10 19:04 - 02179072 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2014-05-30 04:34 - 2014-06-10 19:04 - 00043008 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2014-05-30 04:33 - 2014-06-10 19:04 - 00032768 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2014-05-30 04:30 - 2014-06-10 19:04 - 00440832 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2014-05-30 04:28 - 2014-06-10 19:04 - 00112128 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2014-05-30 04:28 - 2014-06-10 19:04 - 00108032 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2014-05-30 04:27 - 2014-06-10 19:04 - 00592896 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2014-05-30 04:21 - 2014-06-10 19:04 - 00646144 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2014-05-30 04:16 - 2014-06-10 19:04 - 00368128 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2014-05-30 04:10 - 2014-06-10 19:04 - 00032256 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2014-05-30 04:06 - 2014-06-10 19:04 - 00164864 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2014-05-30 04:04 - 2014-06-10 19:04 - 00069632 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2014-05-30 04:02 - 2014-06-10 19:04 - 00242688 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2014-05-30 03:57 - 2014-06-10 19:04 - 00595968 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2014-05-30 03:56 - 2014-06-10 19:04 - 04244992 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2014-05-30 03:54 - 2014-06-10 19:04 - 00526336 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2014-05-30 03:50 - 2014-06-10 19:04 - 01068032 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2014-05-30 03:49 - 2014-06-10 19:04 - 01964544 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2014-05-30 03:40 - 2014-06-10 19:04 - 11725312 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2014-05-30 03:21 - 2014-06-10 19:04 - 01790976 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2014-05-30 03:15 - 2014-06-10 19:04 - 01143296 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2014-05-30 03:13 - 2014-06-10 19:04 - 00704512 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll

Files to move or delete:
====================
C:\Users\Dad\X16-32250.exe

Some content of TEMP:
====================
C:\Users\Dad\AppData\Local\Temp\Quarantine.exe

==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => File is digitally signed
C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-06-23 19:24

==================== End Of Log ============================



#7 nasdaq

nasdaq

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Posted 30 June 2014 - 07:36 AM



Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.

start
HKLM\...\Run: [] => [X]
SearchScopes: HKLM - DefaultScope value is missing.
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin HKCU: @nsroblox.roblox.com/launcher - C:\Users\Dad\AppData\Local\Roblox\Versions\version-989516ec0fda489e\\NPRobloxProxy.dll No File
CHR Plugin: (Shockwave Flash) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\PepperFlash\pepflashplayer.dll No File
CHR Plugin: (Native Client) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files\Google\Chrome\Application\29.0.1547.66\pdf.dll No File
CHR Plugin: (Google Earth Plugin) - C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll No File
CHR Plugin: (Google Update) - C:\Program Files\Google\Update\1.3.23.9\npGoogleUpdate3.dll No File
CHR Plugin: (Roblox Launcher Plugin) - C:\Users\Dad\AppData\Local\Roblox\Versions\version-989516ec0fda489e\\NPRobloxProxy.dll No File
S2 pcregservice; C:\Program Files\pcreg\pcreg.exe [X]
Task: {39A5768C-BCA0-4C04-9109-926D167B89F8} - System32\Tasks\pcreg => C:\Program Files\pcreg\service.exe <==== ATTENTION

End
Save the files as fixlist.txt into the same folder as FRST

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

If the site is busy or not available use this mirror site:
http://www.bleepingcomputer.com/download/securitycheck/

===

How is the computer running now?

#8 nasdaq

nasdaq

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Posted 06 July 2014 - 08:36 AM

Are you still with me?

#9 nasdaq

nasdaq

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Posted 12 July 2014 - 07:28 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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