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IE 11 won't open.


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#1 Plumber

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Posted 12 June 2014 - 09:11 AM

I have Windows8.1 and IE 11 will not open.It just flashes on the screen.I googled it and tried several fixes but nothing worked.Any help would be much appreciated,thank-you.



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#2 wpgwpg

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Posted 12 June 2014 - 09:16 AM

 Try doing a System Restore to prior to the beginning of the problem.  If you still have a problem, download the full version of Firefox to a flash drive on another computer, then install it on your Windows 8.1 desktop.  That will at least get you a browser.  You can also make a repair drive via the Recovery applet of the Control Panel that you can boot from and do a repair of your computer.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Queen-Evie

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Posted 12 June 2014 - 09:34 AM

What fixes did you try? It helps to know because we don't want to say "try this" then have you say "I had already done that".



#4 Plumber

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Posted 12 June 2014 - 09:53 AM

I have done a system restore and browser still doesn't work.I have tried to roll back/uninstall but there is no

updates in programs and features.Also went into internet options to reset internet explorer and still doesn't work.Don't know if this has anything to do with it but I can't use scannow or dism.Says cannot start repair service and thanx for the quick replies.I also have firefox and google so I have a browser.



#5 wpgwpg

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Posted 12 June 2014 - 10:42 AM

What fixes did you try? It helps to know because we don't want to say "try this" then have you say "I had already done that".

 Queen-Evie, I'd almost think you're psychic with this one.   :thumbsup:  This happens all too often.   Good for you!


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#6 wpgwpg

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Posted 12 June 2014 - 10:46 AM

 Plumber, did you try my repair drive suggestion?  If that and System Restore didn't resolve the problem, I'd say it's time to back up any data you don't want to lose and restore to factory settings.

 

When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $60 these days and a really good FREE backup program is the Easeus Todo Backup Free.  That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

 
 Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#7 Plumber

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Posted 12 June 2014 - 12:52 PM

Thanx for the replies wpgwpg,I have done all that.I can bring back factory settings from my computer but didn't

want to do that,thanx anyway.



#8 jhayz

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Posted 12 June 2014 - 09:09 PM

Try going to your Program Files/Program Files (X86) Internet Explorer folder and click on iexplore. Same result? See also running system file checker if it corrects the issue. Note : Cannot post links on instructions on how to run SFC as currently having problems on ISP DNS connections still not resolved at this point. :(


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#9 Plumber

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Posted 13 June 2014 - 06:11 AM

Thanx jhayz,tried that,still doesn't work.



#10 jhayz

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Posted 13 June 2014 - 08:06 PM

Did you run sfc and did it find errors and repaired corrupt file?


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#11 Plumber

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Posted 14 June 2014 - 10:23 AM

Please read earlier posts,cannot run scannow,error says repair service could not be started.Thank-you anyway.Here is a list of what does not work:

Scannow

IE 11

Uninstall updates-no list

Programs and Features-On or off windows programs-list is empty

Tried to run dism-won't load

Windows store does not work.



#12 jhayz

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Posted 14 June 2014 - 09:47 PM

Let's try this,

 

Download then run Farbar Service Scanner and checkmark all boxes.
Click Scan and then a Notepad text will open. Copy-Paste the report on your next reply.

 

Please post the exact computer model next time also.


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#13 Plumber

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Posted 15 June 2014 - 07:03 AM

It's a Dell Inspiron3847 and here is the report.One other thing,I have a strange feeling it's a corrupt registry.

I'm sorry but I tried to copy&paste and it will not do it in my reply,can you explain how to do it,thank-you.



#14 jhayz

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Posted 15 June 2014 - 08:45 AM

When the notepad appears, hit CTRL + A key so all text will be highlighted. Then right-click Copy then go to the Reply to this topic box and then right-click Paste the report. Just to add also...

 

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 3 and click on Check button next to 1. See If Check Disk Is Needed.
If the tool that the Check Disk is needed click on Do It button next to 2. Check Disk.
In that case make sure you restart computer.

p22004342.gif


Once the above is done go to Step 4 and allow it to run System File Check by clicking on Do It button:

p22004343.gif


Go to Step 5 and under "System Restore" click on Create button:

p22004346.gif


Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

p22004347.gif

Post Windows Repair log which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs


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#15 Plumber

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Posted 15 June 2014 - 12:34 PM

Thanx,first off I did highlite and tried copy&paste.There is no option in the reply box to paste.When I right click there is no option to paste.I also have used that program the other day and everything shows ok.

 

Update,can't copy&paste in waterfox browser.Using chrome so here is the first log you wanted.

Farbar Service Scanner Version: 10-06-2014
Ran by Tony (administrator) on 15-06-2014 at 07:39:43
Running from "C:\Users\Tony\Desktop\Download"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

Edited by Plumber, 15 June 2014 - 12:57 PM.





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