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HP Pavilion wont boot, cant access anything PLEASE HELP!


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#1 BrandonTerry

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Posted 12 June 2014 - 03:45 AM

Since yesterday, i have been unable to access my pc with a constant loop of the HP logo with a spinning spiral loading constantly or "preparing automatic repair" and sometimes being eventually lead to an error message saying something like "your PC ran into a problem" and that it needs to restart.

 

anyone have any idea of how i could fix this?

 

by the way my PC has no disk drive.

 

i would be very grateful if i could have some feedback.

 



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#2 Anshad Edavana

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Posted 12 June 2014 - 04:53 AM

Hi

 

The very first step you should do is to confirm whether the issue is caused be hardware or software reason. I would recommend running the built in diagnostic test as the first stepp.

 

1. Press Esc during power on to interrupt booting and display "Startup" menu.

 

2. Press F2 or select Diagnostic from menu to execute a diagnostic test. Some newer HP models may have separate testing routines to test HDD, RAM etc. Make sure to run all of them. Also make sure to run the "Extended/Full" version of HDD test.

 

 

Let us know the result with next reply. 



#3 BrandonTerry

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Posted 12 June 2014 - 05:19 AM

i tried that and it said the "the system check command file is improperly formatted or missing"



#4 BrandonTerry

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Posted 12 June 2014 - 05:21 AM

now it says "boot device not found"

 

"please install an operating system on your hard disk"

 

i already had one?



#5 Anshad Edavana

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Posted 12 June 2014 - 05:37 AM

Hi

 

The symptoms and messages you posted indicates a hard disk failure. What is the make and model of your system ?. Is it still under warranty ?.



#6 BrandonTerry

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Posted 12 June 2014 - 05:46 AM

System Information   Hewlett-Packard HP Pavilion Sleekbook 15 Operating System Microsoft Windows 8 (64-bit) Model Hewlett-Packard HP Pavilion Sleekbook 15 Processor Intel Core i5-3337U @ 1.80 GHz 
1 processor, 2 cores, 4 threads Processor ID GenuineIntel Family 6 Model 58 Stepping 9 Processor Codename Ivy Bridge Processor Package Socket 988B rPGA L1 Instruction Cache 32 KB x 2 L1 Data Cache 32 KB x 2 L2 Cache 256 KB x 2 L3 Cache 3072 KB Motherboard Hewlett-Packard 18FE Northbridge Intel Ivy Bridge 09 Southbridge Intel ID1E57 04 BIOS Insyde F.1A Memory 4096 MB DDR3 SDRAM 799MHz

warranty im not so sure about



#7 Anshad Edavana

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Posted 12 June 2014 - 06:02 AM

Hi

 

Please check whether the system is still under warranty via serial number validation.

 

http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1402570580891.876444892.199480143

 

If it is under warranty, i would recommend contacting HP support immediately. If not, please report back.



#8 BrandonTerry

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Posted 12 June 2014 - 06:09 AM

It expired on the 13th of April 2014....



#9 Anshad Edavana

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Posted 12 June 2014 - 06:31 AM

That is definitely bad news  :o.

 

Let us check and make sure whether the HDD is really bad or not. Please follow the below steps ( assuming you have access to another working system).

 

:step1: Download "Parted Magic" ISO file from the below link.

 

      http://www.majorgeeks.com/files/details/parted_magic.html

 

:step2: Burn the disc image to a blank CD properly.

 

      http://windows.microsoft.com/en-in/windows7/burn-a-cd-or-dvd-from-an-iso-file

 

 

You can optionally prepare a bootable USB flash drive using "Universal USB Installer".

 

http://www.pendrivelinux.com/usb-parted-magic-flash-drive-creation-windows/

 

:step3: Insert the CD in to the tray/plug the USB and then power on the laptop. Press "F9" to open boot menu and choose the CD drive as the boot device ( or USB disk ).

 

Report whether you can successfully boot to the "Desktop" of "Parted Magic". If yes, open "File manager" and check whether you can access partitions.



#10 BrandonTerry

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Posted 12 June 2014 - 06:35 AM

i dont have a disk drive? so how could i put a CD into my pc



#11 Anshad Edavana

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Posted 12 June 2014 - 06:39 AM

Hi

 

Please use "Universal USB Installer" to prepare a bootable USB flash drive.

 

http://www.angrysysadmin.com/how-to-guides/how-to-create-a-bootable-linux-usb-drive/

 

 

 

Btw, don't use the download ISO option. Instead provide the ISO downloaded earlier as input. After preparing the pen drive, plug it in to your system before powering on. Then press "F9" key to open boot menu and select the USB disk for booting.


Edited by Anshad Edavana, 12 June 2014 - 06:49 AM.


#12 BrandonTerry

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Posted 12 June 2014 - 08:36 AM

it says selected boot image did not authenticate?


Edited by BrandonTerry, 12 June 2014 - 08:39 AM.


#13 BrandonTerry

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Posted 12 June 2014 - 08:49 AM

hello, so now i have a new layout that looks like parted magic, is this as far as the fix goes?



#14 BrandonTerry

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Posted 12 June 2014 - 09:27 AM

i go on file manager but i dont see no partitions folder



#15 Anshad Edavana

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Posted 12 June 2014 - 09:44 AM

Hi

 

On the Desktop, you will see an icon named "Disk Health" which is a shortcut to "GmartControl" program. Please open that and report whether your hard drive is detected or not ( If you are booted using a USB disk, it will be also listed ).

 

gsmartcontrol-16.jpg

 

 

 

If the HDD is not listed, most probably you need to replace it. 






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