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No sound after system restore


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#1 stewtang

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Posted 11 June 2014 - 09:35 PM

I'm running windows 8.1 on Toshiba Qosmio X875.  My computer kept crashing after trying to install Sabrent display adapter.  I booted into recovery and did a system restore.  Everything works fine now except the sound.  I have visited Toshiba's website and downloaded the most recent Realtek drivers.  When I install I get the error  "HD Audio Driver Failure error code: 0xC0000374".  If I go to device manager it shows realtek but with an error next to it.  If I look under playback devices nothing is listed.  I have deleted the drivers and tried letting the computer install them automatically but that doesn't work either.  Two solutions I have seen were to disable and delete Microsoft UAA HD bus driver, but that is nowhere to be found on my machine and the other solution was to enable on board audio in Bios, but that optioin doesn't appear in UEFI.

 

Any idea how I can fix this issue?

 

Thanks



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#2 badr0b0t

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Posted 11 June 2014 - 10:02 PM

In Control Panel>>> Sound>>> Playback tab,  right-click and select "Show Disabled Devices". If anything appears, right-click on it and select "Enable".


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#3 stewtang

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Posted 11 June 2014 - 10:04 PM

Still shows no audio devices are installed.  Both "show disabled devices" and "show disconnected devices" are selected.



#4 badr0b0t

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Posted 11 June 2014 - 10:10 PM

Go back to the support site again and install the Realtek Audio Driver only and not the HD Audio Driver.

 

http://support.toshiba.com/support/modelHome?freeText=3478714


Edited by badr0b0t, 11 June 2014 - 10:11 PM.

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#5 stewtang

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Posted 11 June 2014 - 10:51 PM

Even after I install it, it shows up as realtek high definition audio.

 

Still no sound



#6 badr0b0t

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Posted 14 June 2014 - 02:26 AM

Yeah. I think you've done enough. It's time. Restore.

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