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Windows won't boot


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#1 patty214

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Posted 11 June 2014 - 10:09 AM

Dear everyone,

Yesterday, I was in the middle of downloading a huge file sent to me by a friend, so I turned off the monitor (this is a dekstop) while I grabbed a bite to eat. When I turned the monitor back on maybe about 20 minutes later, I was surprised that it shutdown. When I powered it back, I found I was stuck in the infinite loop on restart.

Looking around online using my phone, I was able to find out what the error/stop message was, and it was:

STOP: 0x0000007B (0xFFFFF9A97E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

 

Things that I already tried on my own and the result.

1. Put in my Windows 7 installation DVD, and tried Startup repair. It didn't work. It said that it couldn't repair things automatically.

 

2. Did a system restore to an old restore point - 2 weeks ago.

 

3. Did a chkdsk /r. Didn't help out. 

 

4. Did the bootrec commands. I did an automatic startup repair after this, it said that it didn't detect any problems with the computer, then it had me restart. Afterwards, when I restart, the error would recur. 

 

5. Did the commands for DISKPART. After doing this, I found that I can now go into RE from the desktop. So I put away the installation DVD. The problem still persists though.

I tried steps 1 - 4 more than once, but nothing's working.

---

In any case, here's what the problem details say from my latest startup repair error message:
 

Problem Event Name: StartupRepairOffline

Problem Signature 01: 6.1.7600.16385

Problem Signature 02: 6.1.7600.16385

Problem Signature 03: unknown

Problem Signature 04: 21200279

Problem Signature 05: AutoFailover

Problem Signature 06: 8

Problem Signature 07: NoRootCause

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

 

----

 

As for the Startup Repair diagnosis and repair log:

Last successful boot time: 6/10/2014 8:47:30 AM (GMT)

Number of repair attempts: 8

Session details

System Disk = \Device\Harddisk0

Windows directory = C:\Windows

AutoChk Run = 0

Number of root causes = 1

 

Test performed:

(everything as an error code = 0x0) except this:

Root cause found: Startup Repair has tried several times but still cannot determine the cause of the problem.

----

Thank you in advance, everyone. I'm hoping that this can still be fixed, otherwise, reinstalling would be such a pain.



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#2 hamluis

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Posted 11 June 2014 - 10:15 AM

What was this file...and file type that seems related to your woes?

 

Louis



#3 patty214

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Posted 11 June 2014 - 10:33 AM

It was a .avi file that she made for me.



#4 wpgwpg

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Posted 11 June 2014 - 11:07 AM

 This code 0x7B indicates a problem accessing the boot information on your hard drive.  See this link on the MS web site:

http://www.microsoft.com/en-us/search/results.aspx?q=0x0000007B%20windows%207

The things you tried seem to've been addressing this problem, but I didn't see anything about chkdsk.  I'd do a chkdsk and let it check for and attempt repair of any bad sectors.  Hopefully that will fix the problem, but it's possible that your hard drive is on its way out.  I'd check the SMART data too.  You can download hard drive diagnostics from Western Digital and Segate and run them.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 patty214

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Posted 11 June 2014 - 11:20 AM

Hard drive on its way out? I was afraid of that. Chkdsk didn't find any errors though.

I'll check that link first and keep you posted. Thanks, wpgwpg.



#6 patty214

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Posted 11 June 2014 - 11:43 AM

Hmm. I remember doing that search on the website, but didn't find any problem similar to what I have been experiencing/done so far.






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