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Please help: Brand new HP Pavillion Touchsmart is INCREDIBLY slow.


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#1 Evilerny

Evilerny

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Posted 10 June 2014 - 07:36 PM

Hi 

I need any help that can be offered. I recently bought a brand new HP laptop from Best Buy. It is supposed to be a pretty decent machine, however it is VERY slow when restarting, booting up, and when in operation. The browser ( IE, Nightly, Chrome,) usually takes anywhere form 10 to 30 seconds to load ANYTHING. When i try to open a program it has a usual response time of 10 seconds. even when i press the windows key it takes several seconds to bring up the home screen. I have installed and used CCleaner to modify start programs and regularly clean the cache. It is very frustrating and i would appreciate any help. 

 

i am running windows 8.1...

processor--AMD A8-455m APU with Radeon HD Graphics 1.60

ram--4.0 GB 3.19 useable 

64 bit operating system x64 based processor 

full windows touch support with 10 point touch 

 

Thanks

 

Moderator Edit: Moved from the Virus, Trojan, Spyware, and Malware Removal Logs forum to a more appropriate forum

Roger


Edited by rotor123, 10 June 2014 - 07:57 PM.


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