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Hit man pro failed to help


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#1 rp-57

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Posted 10 June 2014 - 04:02 PM

Hello

 

I downloaded hit man pro and found there was find wide and a few other things on my pc I run windows 7 64 and hitman pro could not delete the malware.

what do I do now please help.

 

thankyou



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#2 palerider2

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Posted 10 June 2014 - 05:27 PM

Hi, there will be other options but here's one:

 

Have you considered backing up your personal files, rebuilding the PC from clean sources and restoring your files ?

 

It sounds daunting to begin with but it's very satisfying/calming just knowing that you can do this whenever you want to.



#3 rp-57

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Posted 10 June 2014 - 05:39 PM

I have backed up files.

 

I have done other virus scans but hitman pro won't remove what it found.

So I don't know why.



#4 rp-57

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Posted 10 June 2014 - 05:47 PM

Hi, there will be other options but here's one:

 

Have you considered backing up your personal files, rebuilding the PC from clean sources and restoring your files ?

 

It sounds daunting to begin with but it's very satisfying/calming just knowing that you can do this whenever you want to.

I did a restore point is what I did before I used hit man pro.



#5 quietman7

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Posted 10 June 2014 - 07:48 PM

Did HitmanPro detect the malware...and then could not remove it?

What other security scans have you performed?
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#6 rp-57

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Posted 10 June 2014 - 07:55 PM

Hi Quiet man 7

 

Yes Hit man pro detected a lot of find wide and the scan I did would not remove any thing.I ran malwarebytes and superanti spyware.

 

malware bytes found nothing nor super anti spyware.



#7 quietman7

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Posted 10 June 2014 - 07:59 PM

What exactly did HitmanPro detect?

Did it advise why it was unable to remove what it found?
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#8 rp-57

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Posted 10 June 2014 - 08:13 PM

Nothing i got nothing and I downloaded from bleeping



#9 rp-57

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Posted 10 June 2014 - 08:15 PM

What exactly did HitmanPro detect?

Did it advise why it was unable to remove what it found?

Hit man found find wide and it was a bunch of that and I hit delete and hitman said could not delete.



#10 quietman7

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Posted 10 June 2014 - 08:17 PM

If HitmanPro found nothing and neither did Malwarebytes or SUPERAntiSypware...what is telling you there is malware on your computer?
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#11 quietman7

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Posted 10 June 2014 - 08:20 PM

Sorry I posted before seeing your previously reply and misunderstood.

Did you try running HitmanPro in safe mode?
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#12 rp-57

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Posted 10 June 2014 - 08:23 PM

I had safe mode on today and ran malware bytes and nothing was found then I got out of safe mode and decided to run hitman but not in safe mode so should I run hit man again in safe mode?



#13 quietman7

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Posted 10 June 2014 - 08:23 PM

Try this first: How to Uninstall Findwide Toolbar
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#14 rp-57

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Posted 10 June 2014 - 08:23 PM

If HitmanPro found nothing and neither did Malwarebytes or SUPERAntiSypware...what is telling you there is malware on your computer?

I just assumed it was malware when hit man found findwide



#15 quietman7

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Posted 10 June 2014 - 08:25 PM

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.

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