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Numerous problems with Windows 7/Laptop


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#1 Millsy87

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Posted 10 June 2014 - 12:20 PM

Hi there everyone,

 

My laptop has started experiencing multiple problems over the past few days. I'll try to remember them all but there are quite a few. First of all I use this computer for 6 - 8 hours every day and it is now roughly 3 years old, it is an HP 4010tx bought from Australia although I now reside in the UK. System is as below:

 

 

Operating System
    Windows 7 Home Premium 64-bit SP1
CPU
    Intel Core i7 720QM @ 1.60GHz    50 °C
    Clarksfield 45nm Technology
RAM
    8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
    Hewlett-Packard 1449 (CPU)    51 °C
Graphics
    Generic PnP Monitor (1600x900@60Hz)
    VX2239 SERIES (1920x1080@60Hz)
    ATI Mobility Radeon HD 5650 (HP)    51 °C
Storage
    596GB Western Digital WDC WD6400BPVT-00HXZT1 (SATA)    33 °C
Optical Drives
    Analyzing...
Audio
    ATI High Definition Audio Device

 

I used a program called Speccy to grab the specs but it can't seem to find the optical drive which is now a newly discovered problem. :lol:

 

 

So, onto the problems:

 

1. I can't seem to shut the computer down without manually holding the power button down, as it just shows the logging off screen forever.

 

2. I can no longer use USB sticks, they computer makes the sound that a USB device has been plugged in but when I open my computer to access this the device isn't there, if I then try and close computer it crashes and I cannot end the process using task manager either. Interestingly it seemed to find and install the drivers for my HTC phone, would recognise my mouse but didn't install the drivers and will not recognise any of the three USB sticks I have tried.

 

3. I have just tried to insert a CD into my DVD drive, the drive spins up but when I open up computer to see the contents there is no disc recognised. I go to write click on the DVD to click open but the computer winodw becomes unresponsive and greys out. I am given the options to restart the prgram, close the prgram or wait to respond when trying to close the window, all three options do nothing. I have tried killing explorer and using run in task manager to restart it but this does not work - the process is not killed although the start menu disappears. However, no new explorer is started although the process appears in task manager.

 

4. I am struggling to install new software, either the installer just doesn't appear on screen or crashes at some point during installation. The processes show up in task manager but I am unable to kill them, if I run the installer again I just end up with multiple instances in task manager.

 

 

What I have done so far:

 

1. Run scans with both MalwareBytes and Comodo, these return nothing malicious.

 

2. Started in safe mode with networking, from here logging off is fine although I still cannot use USB devices properly.

 

3. (Forgot to mention this originally) System restored to a point before all of these problems had arised, this didn't help.

 

Would appreciate any suggestions of where to even start. This all seems to have happened out of nothing. I had considered just reformatting my hard drive and starting with a fresh windows install as there seem to be so many problems. I would like to avoid this if possible although I'm sure most on here know a lot more than me about these things.

 

So thanks for any help or suggestions and let me know whatever extra info is required, sorry for the huge post!

 

Cheers,

 

Millsy


Edited by Millsy87, 11 June 2014 - 05:28 AM.


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#2 wpgwpg

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Posted 10 June 2014 - 12:31 PM

 It sounds like your laptop is pretty messed up software wise.  I think I'd save any data I didn't want to lose, then restore to factory settings.  You could try booting from a repair disc to see if that will help.  You said you can't read discs under your Windows system, but unless your CD/DVD drive has hardware problems, you may be able to boot a disc with it - worth a try.  If you don't have a repair disc, you can make one on any Windows 7 64 bit system.  Click Start -> Control Panel -> Backup and restore -> Create system repair disc.  Insert a blank CD-R and it'll make it in 3-4 min.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Kilroy

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Posted 10 June 2014 - 12:35 PM

I'd recommend going into the BIOS and run the Hard Drive diagnostics to start, run the long test (not sure what the exact name is).  I'm not familiar with HP's consumer lines, I deal mainly with their business lines.    A failing drive can present with odd usage issues.

 

If the drive passes, personally I'm for the back up and reload plan.  Remember to download all of your necessary drivers before you reinstall.



#4 Millsy87

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Posted 11 June 2014 - 04:35 AM

 It sounds like your laptop is pretty messed up software wise.  I think I'd save any data I didn't want to lose, then restore to factory settings.  You could try booting from a repair disc to see if that will help.  You said you can't read discs under your Windows system, but unless your CD/DVD drive has hardware problems, you may be able to boot a disc with it - worth a try.  If you don't have a repair disc, you can make one on any Windows 7 64 bit system.  Click Start -> Control Panel -> Backup and restore -> Create system repair disc.  Insert a blank CD-R and it'll make it in 3-4 min.

 

Good luck.

 

Hi wpgwpg,

 

When you say messed up software wise, do you mean that I have corrupt files in my Windows installation? Is this something that can just happen over time or is it the result of something else? Just interested as all of these problems have arisen at once over a short period. Thanks, always interested in learning new things.

 

I have run both the short and then long hard drive tests in the BIOS as Kilroy suggested and they say that the drive is fine. I guess I'll try and make a repair disc and see if that solves the problems next, thanks for your help.

 

 

I'd recommend going into the BIOS and run the Hard Drive diagnostics to start, run the long test (not sure what the exact name is).  I'm not familiar with HP's consumer lines, I deal mainly with their business lines.    A failing drive can present with odd usage issues.

 

If the drive passes, personally I'm for the back up and reload plan.  Remember to download all of your necessary drivers before you reinstall.

 

Hi Kilroy,

 

Ran both the tests and they tell me the HDD is OK. At least I know that it is actually worth trying to fix the problems now. Do you think running a repair disc is worth a shot or is it just better to start from scratch and go for a fresh install of windows? Cheers!



#5 Willy22

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Posted 11 June 2014 - 06:55 AM

Speccy ("file", "Publish Snapshot") allows the user to publish the system setup here in this thread. That could provide a clue of what's wrong.



#6 Millsy87

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Posted 11 June 2014 - 07:15 AM

Speccy ("file", "Publish Snapshot") allows the user to publish the system setup here in this thread. That could provide a clue of what's wrong.

 

Hi there,

 

I've just opened Speccy and I can't publish a snap shot as it's greyed out, I have attached an image. Perhaps because Speccy can't analyze my Optical Drive?

 

Thanks

Attached Files



#7 Willy22

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Posted 11 June 2014 - 07:22 AM

Wait until the program is finished. Have some more patience. Then that option won't be greyed out anymore.



#8 Willy22

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Posted 11 June 2014 - 07:33 AM

There's a program called "Windows Repair"

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/

It perhaps could fix that "DVD missing" problem. Follow the instructions provided. Run it and tick under "Start Repairs" - at least - the box "18 - ........ ". The program puts A LOT OF settings to their default Windows settings.



#9 Millsy87

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Posted 11 June 2014 - 07:46 AM

Thanks Willy, it has been trying to analyze the optical drive for over twenty minutes now, everything else is done pretty much instantly, is there anyway to stop it so I can publish the snapshot?

 

Just a couple more questions if you could help. I have a pcspecialist Windows Seven Home Premium disc that came with my brothers laptop (image attached). Can I use this to reinstall windows or do I need to download a clean non branded version from digital river if I want to follow this route?

 

Also if I can't read DVD's in windows will I be able to reinstall windows from a disc (I don't think there's anything wrong with the DVD drive itself)?

 

Thanks for your help.

 

 

EDIT, Didn't see your other reply, will try that now, cheers.

Attached Files


Edited by Millsy87, 11 June 2014 - 07:48 AM.


#10 Millsy87

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Posted 11 June 2014 - 08:09 AM

Wait until the program is finished. Have some more patience. Then that option won't be greyed out anymore.

 

I have installed the tool you recommended and followed the first step - turning the laptop off, removing the power cable and pressing the power button a few times before restarting.

 

Upon restarting I used speccy again to see if this had solved anything and it managed to analyze everything, here is the snapshot.

 

http://speccy.piriform.com/results/4XLCo28mbnX2xYcKCwrryse

 

Any help?

 

Thanks.



#11 Willy22

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Posted 11 June 2014 - 08:10 AM

- The problem are the drivers (sound, touchpad, etc.)  for your system. HP puts all the drivers in the folder "C:\Swsetup" (I hope you didn't delete that folder), Copy the entire folder to e.g. a USB stick. It allows you to re-install the HP drivers for your system when/if you re-install Windows.

- Internal CD/DVD stations in a laptop/notebook are (according to my experience) very vulnerable and easily damaged. I use an external drive (USB) instead. But your USB seems to malfunction aswell.

 

One more feather in the cap of the author of "Windows Repair".


Edited by Willy22, 11 June 2014 - 08:12 AM.


#12 Millsy87

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Posted 11 June 2014 - 08:17 AM

- The problem are the drivers (sound, touchpad, etc.)  for your system. HP puts all the drivers in the folder "C:\Swsetup" (I hope you didn't delete that folder), Copy the entire folder to e.g. a USB stick. It allows you to re-install the HP drivers for your system when/if you re-install Windows.

- Internal CD/DVD stations in a laptop/notebook are (according to my experience) very vulnerable and easily damaged. I use an external drive (USB) instead. But your USB seems to malfunction aswell.

 

One more feather in the cap of the author of "Windows Repair".

 

I have the folder on my computer with 14 further folders inside, it seems I have drivers for everything.

 

Just to be clear, are you saying if I reinstall these it should solve my problems or that I need to reinstall windows as well?

 

Out of interest, how could you tell that this was the problem?

 

Thanks again.



#13 Willy22

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Posted 11 June 2014 - 08:51 AM

- Free disk space is low (15%). Use Piriform's Ccleaner to remove a lot of System Restore Points (one is made everytime your system is updated through Windows Update) and each of those Points are VERY large in size (Giga Bytes !!!!). Use Ccleaner (tools, startup) to disable (not remove !!!) programs you don't/rarely use and are started up upon start up. Same story for the Task Scheduler.

- Are both the Comodo Firewall & MS firewall running ? Disable one of them.

- Re-install the HP drivers. It could solve your "Power Up button" problem.

- Install Tweaking's "Registry Backup". It's less cumbersome than System Restore (can be a REAL "pain in the *ss") and is much more reliable.

http://www.bleepingcomputer.com/download/registry-backup/

- Run "Windows Repair" with all boxes ticked (again). It should take about 25 to 40 minutes to run but - as said before - it puts A LOT OF Windows settings to their default values.

Report back if these suggestions have helped.


Edited by Willy22, 11 June 2014 - 09:05 AM.


#14 Willy22

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Posted 11 June 2014 - 09:12 AM

- I have very good knowledge of what's "inside" the program code of "Windows Repair", although I am NOT the author of the program.

- You talked about re-installing Windows. I had (past tense) HP systems as well. So, I have some experience with HP systems. (to be frank, I HATE (!!!) HP).

- No. I don't say it WILL solve your problems. It COULD. But it also allows you to re-install Windows & install the HP drivers. Just a matter of "trial & error".



#15 JohnC_21

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Posted 11 June 2014 - 09:33 AM

Most HP laptops have a Recovry Partition that will set it back to a factory state with all necessary drivers installed. If all your important data is backed up, you can access the recovery partition, I believe, by tapping the F11 key at boot. Just be sure all data you want is recovered as this will take it back to a factory state. All programs installed after purchase will be gone.

 

http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443342


Edited by JohnC_21, 11 June 2014 - 09:34 AM.





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