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HP Pavillion running Vista 64bit unhandled exception error


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#1 tasteofclass98

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Posted 09 June 2014 - 12:07 PM

When I restart my laptop, I get an unhandled exception error.  I have attached the details of the error below.  I found a post in this forum  that was for a 32bit  (and ran autoruns to resolve, as recommended) but I did not find the line that the other person was able to remove to solve the problem.  Any help would be appreciated.
 
 
 
 
 
See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.
 
************** Exception Text **************
System.ArgumentException: Illegal characters in path.
   at System.IO.Path.CheckInvalidPathChars(String path)
   at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck)
   at System.IO.Path.NormalizePath(String path, Boolean fullCheck)
   at System.IO.Path.GetFullPathInternal(String path)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at Swapdrive.Shared.Config.get_UserFolderPath()
   at Swapdrive.Shared.Rules..ctor()
   at Swapdrive.Client.Screens.Summary.Summary_Load(Object sender, EventArgs e)
   at System.Windows.Forms.UserControl.OnLoad(EventArgs e)
   at System.Windows.Forms.UserControl.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at Swapdrive.Client.Screens.FormMain.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 
 
************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4247 (VistaSP2GDR.050727-4200)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
QwestPersonalDigitalVault
    Assembly Version: 1.1.0.12491
    Win32 Version: 1.1.0.12491
    CodeBase: file:///C:/Program%20Files%20(x86)/Qwest%20Personal%20Digital%20Vault/QwestPersonalDigitalVault.exe
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4235 (VistaSP2GDR.050727-4200)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
SdbShared
    Assembly Version: 1.1.0.1000
    Win32 Version: 1.1.0.1000
    CodeBase: file:///C:/Program%20Files%20(x86)/Qwest%20Personal%20Digital%20Vault/SdbShared.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4236 (VistaSP2GDR.050727-4200)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4235 (VistaSP2GDR.050727-4200)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4246 (VistaSP2GDR.050727-4200)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4246 (VistaSP2GDR.050727-4200)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Management
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
 
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
 
For example:
 
<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>
 
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
 


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#2 dc3

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Posted 10 June 2014 - 11:06 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 tasteofclass98

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Posted 10 June 2014 - 06:19 PM

Thanks- Just had a chance to do this and am off running again - but here is the info you requested.
 
 
 
 
 
 
 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Allison (administrator) on 10-06-2014 at 16:16:14
Running from "C:\Users\Allison\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   20 79.1.168.192.in-addr.arpa. PTR Allison-PC-2.local.
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.79:5353   20 79.1.168.192.in-addr.arpa. PTR Allison-PC-3.local.
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Allison-PC.local already in use; will try Allison-PC-2.local instead
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Allison-PC.local. Addr 192.168.1.79
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.180:5353    4 allison-PC.local. Addr 192.168.1.180
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7379690
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7379690
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/10/2014 04:02:08 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7377506
 
Error: (06/10/2014 04:02:08 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7377506


#4 dc3

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Posted 10 June 2014 - 09:36 PM

Bonjour is part of iTunes, a non-issue.  

 

There seems to be a lot of missing information, did you check all of the boxes requested?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 tasteofclass98

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Posted 10 June 2014 - 10:32 PM

I thought I did but this seems like more information than the last time.
 
 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Allison (administrator) on 10-06-2014 at 20:30:28
Running from "C:\Users\Allison\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   20 79.1.168.192.in-addr.arpa. PTR Allison-PC-2.local.
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.79:5353   20 79.1.168.192.in-addr.arpa. PTR Allison-PC-3.local.
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Allison-PC.local already in use; will try Allison-PC-2.local instead
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Allison-PC.local. Addr 192.168.1.79
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.180:5353    4 allison-PC.local. Addr 192.168.1.180
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7379690
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7379690
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/10/2014 04:02:08 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7377506
 
Error: (06/10/2014 04:02:08 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7377506
 
 
System errors:
=============
Error: (06/10/2014 07:42:13 PM) (Source: Service Control Manager) (User: )
Description: 30000TrkWks
 
Error: (06/10/2014 04:02:26 PM) (Source: netbt) (User: )
Description: The name "ALLISON-PC     :20" could not be registered on the interface with IP address 192.168.1.79.
The computer with the IP address 192.168.1.180 did not allow the name to be claimed by
this computer.
 
Error: (06/10/2014 04:02:26 PM) (Source: netbt) (User: )
Description: The name "ALLISON-PC     :0" could not be registered on the interface with IP address 192.168.1.79.
The computer with the IP address 192.168.1.180 did not allow the name to be claimed by
this computer.
 
Error: (06/10/2014 04:02:26 PM) (Source: netbt) (User: )
Description: The name "ALLISON-PC     :0" could not be registered on the interface with IP address 192.168.1.79.
The computer with the IP address 192.168.1.180 did not allow the name to be claimed by
this computer.
 
Error: (06/10/2014 04:02:26 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{F1E7A96A-839C-40BB-A874-9DC2A2684649} because another computer on the network has the same name.  The server could not start.
 
Error: (06/10/2014 04:02:21 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.2 for the Network Card with network address 00242C0A7E94 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (06/10/2014 01:59:08 PM) (Source: Service Control Manager) (User: )
Description: 30000IPBusEnum
 
Error: (06/10/2014 10:48:58 AM) (Source: DCOM) (User: Allison-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}Allison-PCAllisonS-1-5-21-156217474-3504514653-1991268305-1000LocalHost (Using LRPC)
 
Error: (06/10/2014 08:56:29 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.79 for the Network Card with network address 00242C0A7E94 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (06/09/2014 09:43:50 AM) (Source: Service Control Manager) (User: )
Description: 30000SysMain
 
 
Microsoft Office Sessions:
=========================
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   20 79.1.168.192.in-addr.arpa. PTR Allison-PC-2.local.
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.79:5353   20 79.1.168.192.in-addr.arpa. PTR Allison-PC-3.local.
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service)(User: )
Description: Local Hostname Allison-PC.local already in use; will try Allison-PC-2.local instead
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Allison-PC.local. Addr 192.168.1.79
 
Error: (06/10/2014 04:02:26 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.180:5353    4 allison-PC.local. Addr 192.168.1.180
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7379690
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7379690
 
Error: (06/10/2014 04:02:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/10/2014 04:02:08 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7377506
 
Error: (06/10/2014 04:02:08 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7377506
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-06-09 09:16:58.454
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:57.791
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:57.247
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:56.483
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:55.792
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:55.196
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:54.710
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:54.100
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:37.446
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.1.0.28\Definitions\BASHDefs\20140510.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-06-09 09:16:36.821
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.1.0.28\Definitions\BASHDefs\20140510.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (Version: 7.2.4)
Agere Systems HDA Modem
Apple Mobile Device Support (Version: 7.1.1.3)
ATI Catalyst Install Manager (Version: 3.0.704.0)
Bonjour (Version: 3.0.0.10)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.30.20.0)
ccc-utility64 (Version: 2008.1231.1149.21141)
Facebook Plug-In
Free Opener (Version: 1.4)
GCalc 3
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Document Manager 1.0 (Version: 1.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Integrated Module with Bluetooth wireless technology 6.0.1.6204 (Version: 6.0.1.6204)
HP MediaSmart SmartMenu (Version: 2.1.7)
HP Officejet 6500 E710n-z Basic Device Software (Version: 22.50.231.0)
HP Officejet 6700 Basic Device Software (Version: 25.0.619.0)
HP Officejet J6400 Series (Version: 1.0)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Photosmart Prem C310 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
iCloud (Version: 2.1.3.25)
iTunes (Version: 11.1.5.5)
Logitech SetPoint 6.61 (Version: 6.61.15)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Move Media Player
Network64 (Version: 140.0.215.000)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
ProtectSmart Hard Drive Protection (Version: 3.10.1.7)
Shop for HP Supplies (Version: 14.0)
Speccy (Version: 1.26)
Synaptics Pointing Device Driver (Version: 11.2.1.0)
VD64Inst (Version: 1.00.0000)
Windows Driver Package - ENE (enecir) HIDClass  (09/04/2008 2.6.0.0) (Version: 09/04/2008 2.6.0.0)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 72%
Total physical RAM: 4062.25 MB
Available physical RAM: 1106.52 MB
Total Pagefile: 8315.73 MB
Available Pagefile: 4132.04 MB
Total Virtual: 4095.88 MB
Available Virtual: 3995.17 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:220.31 GB) (Free:47.23 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:232.88 GB) (Free:226.81 GB) NTFS
3 Drive e: (RECOVERY) (Fixed) (Total:12.58 GB) (Free:1.99 GB) NTFS
5 Drive g: (RCA SW CARD) (Removable) (Total:3.69 GB) (Free:1.36 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\ALLISON-PC
 
Administrator            Allison                  Guest                    
 
========================= Minidump Files ==================================
 
C:\Windows\Minidump\Mini041014-01.dmp
C:\Windows\Minidump\Mini051814-01.dmp
C:\Windows\Minidump\Mini051910-01.dmp
C:\Windows\Minidump\Mini062913-01.dmp
C:\Windows\Minidump\Mini070711-01.dmp
C:\Windows\Minidump\Mini082412-01.dmp
 
**** End of log ****


#6 dc3

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Posted 11 June 2014 - 10:46 AM

Let's try this...

 

Click on Start and then type cmd in the search box.

 

cmd will appear above the search box, right click on it and choose Run as administrator.

 

In the Elevated Command Prompt enter the two following commands one at a time followed by pressing Enter.

 

Type ipconfig /release, then press ENTER.
 
Type ipconfig /renew, then press ENTER.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 tasteofclass98

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Posted 11 June 2014 - 11:34 AM

I did that and restarted.  I still got the same message.  Would you like me to run those 2 diagnostics again to see what if anything changed?



#8 dc3

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Posted 11 June 2014 - 11:38 AM

Let's try one more tool.

 

Windows Repair (All in one)
 
Please download and install Windows Repair (All in one)
 
To open the program click on the Start orb.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 tasteofclass98

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Posted 11 June 2014 - 02:32 PM

That seemed to fix the message.  Thank you!
I have attached the log.  I am curious what is was if you are able to figure it out from the log.
Thanks again!
 
 
ystem Variables
--------------------------------------------------------------------------------
OS: Windows Vista ™ Home Premium
OS Architecture: 64-bit
OS Version: 6.0.6002
OS Service Pack: Service Pack 2
Computer Name: ALLISON-PC
Windows Drive: C:\
Windows Path: C:\Windows
Current Profile: 
Current Profile SID: S-1-5-21-156217474-3504514653-1991268305-1000
Current Profile Classes: S-1-5-21-156217474-3504514653-1991268305-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Allison\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 01:02:27
 
Process Count: 105
Commit Total: 2.35 GB
Commit Limit: 8.11 GB
Commit Peak: 2.41 GB
Handle Count: 31005
Kernel Total: 589.38 MB
Kernel Paged: 482.48 MB
Kernel Non Paged: 106.90 MB
System Cache: 2.51 GB
Thread Count: 1172
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.97 GB
Memory Used: 2.11 GB(53.1338%)
Memory Avail.: 1.86 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 3.97 GB
Memory Used: 1.68 GB(42.4514%)
Memory Avail.: 2.28 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Start (6/11/2014 11:43:16 AM)
 
01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (6/11/2014 11:43:21 AM)
   Running Repair Under Current User Account
   Done (6/11/2014 11:44:51 AM)
 
01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (6/11/2014 11:44:51 AM)
   Running Repair Under System Account
   Done (6/11/2014 11:44:56 AM)
 
01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (6/11/2014 11:44:56 AM)
   Running Repair Under System Account
   Done (6/11/2014 11:45:01 AM)
 
03 - Reset Service Permissions
   Start (6/11/2014 11:45:01 AM)
   Running Repair Under System Account
   Done (6/11/2014 11:45:05 AM)
 
04 - Register System Files
   Start (6/11/2014 11:45:05 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 11:46:03 AM)
 
05 - Repair WMI
   Start (6/11/2014 11:46:03 AM)
 
   Starting Security Center So We Can Export The Security Info.
 
   Exporting Antivirus Info...
   Norton AntiVirus Online Exported.
 
   Exporting AntiSpyware Info...
   Windows Defender Exported.
   Norton AntiVirus Online Exported.
 
   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.
 
   Running Repair Under Current User Account
   Done (6/11/2014 11:56:43 AM)
 
06 - Repair Windows Firewall
   Start (6/11/2014 11:56:43 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 11:57:16 AM)
 
07 - Repair Internet Explorer
   Start (6/11/2014 11:57:16 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 11:58:17 AM)
 
08 - Repair MDAC/MS Jet
   Start (6/11/2014 11:58:17 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 11:59:05 AM)
 
09 - Repair Hosts File
   Start (6/11/2014 11:59:05 AM)
   Running Repair Under System Account
   Done (6/11/2014 11:59:08 AM)
 
10 - Remove Policies Set By Infections
   Start (6/11/2014 11:59:08 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 11:59:13 AM)
 
11 - Repair Start Menu Icons Removed By Infections
   Start (6/11/2014 11:59:13 AM)
   Running Repair Under System Account
   Done (6/11/2014 11:59:15 AM)
 
12 - Repair Icons
   Start (6/11/2014 11:59:15 AM)
   Running Repair Under Current User Account
   Done (6/11/2014 11:59:18 AM)
 
13 - Repair Winsock & DNS Cache
   Start (6/11/2014 11:59:18 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 11:59:39 AM)
 
15 - Repair Proxy Settings
   Start (6/11/2014 11:59:39 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 11:59:46 AM)
 
17 - Repair Windows Updates
   Start (6/11/2014 11:59:46 AM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:00:36 PM)
 
18 - Repair CD/DVD Missing/Not Working
   Start (6/11/2014 12:00:36 PM)
   iTunes was found, adding UpperFilters for iTunes Reg Key
   UpperFilters added?: True
   Done (6/11/2014 12:00:37 PM)
 
19 - Repair Volume Shadow Copy Service
   Start (6/11/2014 12:00:37 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:00:55 PM)
 
21 - Repair MSI (Windows Installer)
   Start (6/11/2014 12:00:55 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:08 PM)
 
23.01 - Repair bat Association
   Start (6/11/2014 12:01:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:15 PM)
 
23.02 - Repair cmd Association
   Start (6/11/2014 12:01:15 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:22 PM)
 
23.03 - Repair com Association
   Start (6/11/2014 12:01:22 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:27 PM)
 
23.04 - Repair Directory Association
   Start (6/11/2014 12:01:27 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:34 PM)
 
23.05 - Repair Drive Association
   Start (6/11/2014 12:01:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:39 PM)
 
23.06 - Repair exe Association
   Start (6/11/2014 12:01:39 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:46 PM)
 
23.07 - Repair Folder Association
   Start (6/11/2014 12:01:46 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:53 PM)
 
23.08 - Repair inf Association
   Start (6/11/2014 12:01:53 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:01:59 PM)
 
23.09 - Repair lnk (Shortcuts) Association
   Start (6/11/2014 12:01:59 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:02:04 PM)
 
23.10 - Repair msc Association
   Start (6/11/2014 12:02:04 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:02:11 PM)
 
23.11 - Repair reg Association
   Start (6/11/2014 12:02:11 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:02:18 PM)
 
23.12 - Repair scr Association
   Start (6/11/2014 12:02:18 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:02:25 PM)
 
24 - Repair Windows Safe Mode
   Start (6/11/2014 12:02:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:02:32 PM)
 
25 - Repair Print Spooler
   Start (6/11/2014 12:02:32 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:02:52 PM)
 
26 - Restore Important Windows Services
   Start (6/11/2014 12:02:52 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:03:08 PM)
 
27 - Set Windows Services To Default Startup
   Start (6/11/2014 12:03:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (6/11/2014 12:03:25 PM)
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.0
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done (6/11/2014 12:03:26 PM)
   Total Repair Time: 00:20:11
 
 
...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under Current User Account


#10 dc3

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Posted 12 June 2014 - 10:03 AM

Unfortunately the log doesn't state specifically which of these was at fault.  It takes the shotgun approach, it looks at all fifteen items.

 

Hopefully this has resolved this issue.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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