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B.S.O.D. Asus K52f/K62f Notebook


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#1 jushcomb68

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Posted 09 June 2014 - 11:40 AM

Hello,

I recently started noticing B.S.O.D. s on my laptop.  The first time it happened was when I plugged in my mouse dongle.  It blue screened immediately. Unfortunately I did not get a cause or code.  This time, I was working on some image files and it crashed again.  The error said BAD POOL CALLER.  (Using BlueScreenView.)

 

060914-38391-01.dmp    6/9/2014 9:52:16 AM    BAD_POOL_CALLER    0x000000c2    00000000`00000007    00000000`0000109b    00000000`0455ff06    fffffa80`045f41d0    ntoskrnl.exe    ntoskrnl.exe+75bc0    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7601.18409 (win7sp1_gdr.140303-2144)    x64    ntoskrnl.exe+75bc0                    C:\Windows\Minidump\060914-38391-01.dmp    4    15    7601    303,216    6/9/2014 9:54:36 AM    
 

Any ideas or help much appreciated!



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#2 dc3

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Posted 09 June 2014 - 11:54 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jushcomb68

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Posted 09 June 2014 - 12:05 PM

Hi.. Here are Speccy results

 

http://speccy.piriform.com/results/Ph1MRb5Wf5D77ugjVM0Nw3x

 

M.T.B. report

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by John (administrator) on 09-06-2014 at 12:03:26
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/09/2014 09:58:59 AM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.18444 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 7048.  Message ID: [0x2509].

Error: (06/08/2014 08:04:06 AM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.18444 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 712.  Message ID: [0x2509].

Error: (06/07/2014 00:53:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (06/06/2014 05:12:05 PM) (Source: SignInAssistant) (User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 05:12:05 PM) (Source: SignInAssistant) (User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 04:58:40 PM) (Source: SignInAssistant) (User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 04:58:40 PM) (Source: SignInAssistant) (User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 00:08:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (06/05/2014 07:24:34 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.18444 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 5888.  Message ID: [0x2509].

Error: (06/05/2014 03:25:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: fs9.exe, version: 9.0.0.30612, time stamp: 0x00534d69
Faulting module name: ft733.dll, version: 1.6.0.5, time stamp: 0x47581a0e
Exception code: 0xc000000d
Fault offset: 0x000ef60c
Faulting process id: 0xc88
Faulting application start time: 0xfs9.exe0
Faulting application path: fs9.exe1
Faulting module path: fs9.exe2
Report Id: fs9.exe3


System errors:
=============
Error: (06/09/2014 11:58:57 AM) (Source: Service Control Manager) (User: )
Description: The cpuz136 service failed to start due to the following error:
%%3

Error: (06/09/2014 09:57:11 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (06/09/2014 09:55:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/09/2014 09:54:36 AM) (Source: BugCheck) (User: )
Description: 0x000000c2 (0x0000000000000007, 0x000000000000109b, 0x000000000455ff06, 0xfffffa80045f41d0)C:\Windows\MEMORY.DMP060914-38391-01

Error: (06/09/2014 09:53:23 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:51:53 AM on ?6/?9/?2014 was unexpected.

Error: (06/07/2014 11:18:52 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 48.

Error: (06/01/2014 08:25:31 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/01/2014 08:25:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Tobin Solutions service to connect.

Error: (06/01/2014 08:19:51 PM) (Source: Service Control Manager) (User: )
Description: The Motorola Device Manager Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (06/01/2014 07:49:38 PM) (Source: NetBT) (User: )
Description: Initialization failed because the transport refused to open initial addresses.


Microsoft Office Sessions:
=========================
Error: (06/09/2014 09:58:59 AM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.18444 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 7048.  Message ID: [0x2509].

Error: (06/08/2014 08:04:06 AM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.18444 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 712.  Message ID: [0x2509].

Error: (06/07/2014 00:53:34 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (06/06/2014 05:12:05 PM) (Source: SignInAssistant)(User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 05:12:05 PM) (Source: SignInAssistant)(User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 04:58:40 PM) (Source: SignInAssistant)(User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 04:58:40 PM) (Source: SignInAssistant)(User: )
Description: StartService failed with hr = 0x80070422

Error: (06/06/2014 00:08:50 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (06/05/2014 07:24:34 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.18444 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 5888.  Message ID: [0x2509].

Error: (06/05/2014 03:25:40 PM) (Source: Application Error)(User: )
Description: fs9.exe9.0.0.3061200534d69ft733.dll1.6.0.547581a0ec000000d000ef60cc8801cf80ebe00a86b6F:\Documents and Programs\Program Files (x86)\Microsoft Games\Flight Simulator 9\fs9.exeF:\Documents and Programs\Program Files (x86)\Microsoft Games\Flight Simulator 9\FeelThere\B737\ft733.dll8f6499ff-ecef-11e3-948e-20cf3079c926


CodeIntegrity Errors:
===================================
  Date: 2014-06-04 13:43:47.802
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-04 13:43:47.800
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-04 13:43:47.797
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-04 13:43:47.776
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-04 13:43:47.774
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-04 13:43:47.772
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-03 00:46:46.105
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-03 00:46:46.103
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-03 00:46:46.100
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-03 00:46:46.069
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

737 Pilot in Command
737-300 Pilot in Command
7-Zip 9.20
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader XI (11.0.07) (Version: 11.0.07)
Amazon Kindle
ArcSoft Funhouse
ASUS AI Recovery (Version: 1.0.24)
ASUS CopyProtect (Version: 1.0.0015)
ASUS Data Security Manager (Version: 1.00.0014)
ASUS FancyStart (Version: 1.0.8)
ASUS LifeFrame3 (Version: 3.0.20)
ASUS Live Update (Version: 2.5.9)
ASUS MultiFrame (Version: 1.0.0021)
ASUS Power4Gear Hybrid (Version: 1.1.37)
ASUS SmartLogon (Version: 1.0.0008)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0028)
ASUS Virtual Camera (Version: 1.0.20)
ATK Package (Version: 1.0.0005)
Auslogics Disk Defrag (Version: 3.6)
Best Buy pc app (Version: 3.0.0.0)
Bing Desktop (Version: 1.3.470.0)
calibre (Version: 1.14.0)
CCleaner (Version: 4.11)
Conexant HD Audio (Version: 4.111.0.63)
ControlDeck (Version: 1.0.7)
Creative Centrale (Version: 1.17.01)
Creative Software Update (Version: 1.03.01)
CyberLink LabelPrint (Version: 2.5.1908)
CyberLink Power2Go (Version: 6.1.3602c)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.46.1.0327)
Dreamwings Bombardier Dash 8 Q400 with vasFMC
Dropbox (Version: 2.8.2)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
Elevated Installer (Version: 2.2.17)
eMulePlus (Version: 2.0)
ETDWare PS/2-x64 7.0.5.16_WHQL (Version: 7.0.5.16)
ExtractNow (Version: 4.8.2.0)
Fantapper Player (Version: 2.0.3)
Fantapper Updater (Version: 2.0.2)
Fast Boot (Version: 1.0.5)
FeelThere ERJ v.2
FeelThere ERJ v.2 SP1
FeelThere ERJ v.2 SP2
File Shredder 2.5
Free VOB Player (Version: 1.0.0)
FS Global Ultimate - The Americas
Garmin Communicator Plugin x64 (Version: 4.0.3)
Garmin Express (Version: 2.2.17)
Garmin Express Tray (Version: 2.2.17)
Garmin Update Service (Version: 2.2.17)
GIF Viewer version 4.0.02 (Version: 4.0.02)
Google Calendar Sync
Google Chrome (Version: 35.0.1916.114)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.24.7)
InstaCodecs (Version: 1.0)
Intel PROSet Wireless
Intel WiMAX Tutorial (Version: 1.5.3.1)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2125)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® PROSet/Wireless WiFi Software (Version: 13.02.0000)
Intel® Wireless Display (Version: 1.2.20.0)
Intel® PROSet/Wireless WiMAX Software (Version: 2.03.0005)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
JMicron Ethernet Adapter NDIS Driver (Version: 6.0.23.4)
JMicron Flash Media Controller Driver (Version: 1.0.33.2)
Junk Mail filter update (Version: 16.4.3508.0205)
K_Series_ScreenSaver_EN
Kaspersky Internet Security (Version: 14.0.0.4651)
K-Lite Codec Pack 10.1.5 Full (Version: 10.1.5)
Level-D Simulations 767-300
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Flight Simulator 2004 A Century of Flight (Version: 9.0)
Microsoft Flight Simulator X (Version: 10.0.61355.0)
Microsoft Flight Simulator X Service Pack 1 (Version: 10.0.61355.0)
Microsoft Office 365 ProPlus - en-us (Version: 15.0.4615.1002)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MotoCast (Version: 2.0.31)
Motorola Device Manager (Version: 2.4.5)
Motorola Device Software Update (Version: 13.09.3001)
MOTOROLA MEDIA LINK (Version: 1.9.0002.0)
Motorola Mobile Drivers Installation 6.3.0 (Version: 6.3.0)
Movie Maker (Version: 16.4.3508.0205)
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
muvee Reveal Seagate Edition (Version: 7.0.41.11017)
NAPS2 2.6.3
Network ScanGear Ver.2.21 (Version: 2.21.0000)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4615.1002)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4615.1002)
Office 15 Click-to-Run Localization Component (Version: 15.0.4615.1002)
Pandora Service
PaperScan 2 Free Edition (Version: 2.0.5)
PDFCreator (Version: 1.6.0)
Photo Gallery (Version: 16.4.3508.0205)
Ready for Pushback V2_10 Full Version
Real Environment Xtreme FS2004 (Version: 1.0.8)
Samsung i-Launcher 1.0.1.54 (Version: 1.0.1.54)
Seagate Manager Installer (Version: 2.01.0700)
SketchUp 8 (Version: 3.0.16846)
Skype™ 6.11 (Version: 6.11.102)
Slice Audio File Splitter
Speccy (Version: 1.26)
The KMPlayer (remove only) (Version: 3.5.0.77)
USB Optical Mouse (Version: 1.00.0000)
USB2.0 UVC VGA WebCam (Version: 5.8.54000.207)
VLC media player 2.0.7 (Version: 2.0.7)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Family Safety (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)
WinFlash (Version: 2.30.2)
WinMend Folder Hidden 1.4.9
WinRAR 5.01 (32-bit) (Version: 5.01.0)
Wireless Console 3 (Version: 3.0.17)
WordWeb (Version: 6)
XnView 2.12 (Version: 2.12)

========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 3884.56 MB
Available physical RAM: 1344.06 MB
Total Pagefile: 7767.3 MB
Available Pagefile: 4820.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.49 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:446.23 GB) (Free:376.64 GB) NTFS
4 Drive j: (FreeAgent Drive) (Fixed) (Total:465.76 GB) (Free:268.59 GB) NTFS

========================= Users: ========================================

User accounts for \\PES

Administrator            Guest                    John                     

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

  Thanks!!



#4 dc3

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Posted 09 June 2014 - 01:04 PM

Please run chkdsk /r.

 

Take the computer off line.

 

In Kaspersky go to Settings and click on Self Defense, then disable PURE.

 

Run Chkdsk from Command Prompt
 
Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb and type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 jushcomb68

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Posted 09 June 2014 - 03:52 PM

Thank you dc3, will check that as soon as I am not at work and can take my pc off-line.



#6 jushcomb68

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Posted 10 June 2014 - 11:54 AM

Okay dc3 I ran that as you instructed.  Upon doing the initial CHKDSK it told me to run CHKDSK /F.. that it had some damaged (cannot remember what though as the screen went by so fast) sector to fix??  However, I ran that, and then ran CHKDSK /R .  



#7 dc3

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Posted 11 June 2014 - 08:50 AM

Please download SeaTool for DOS.
 
When the SeaTools for DOS website opens click on I Accept, then click on the Download button in step #4.
 
This download is a ISO image which you will need to burn to a CD in order to create a bootable disc with which to run the diagnostic tests.
 
To burn this ISO file to a CD or DVD use the instructions below.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
 
Once the disc is created load it in the CD/DVD drive and restart the computer.
 
Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
Please run the short test and include the results in your next post in this topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 jushcomb68

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Posted 11 June 2014 - 10:51 AM

Thanks dc3 for your reply.

Results:

 

SeaTools for DOS V2.23

 

Device 0 is Seagate Device ST9500325AS  6VEF1CTP    On Intel 5M Series /

Max Native Address 976773167

Device is 48 Bit Addressed - Number of LBAs 976773167

This drive supports Security Features

SMART is Supported and ENABLED

SMART has NOT been Tripped

DST is Supported

Logging Feature Set Is Supported

POH 11500 Current temp 35

 

Started Short DST 6/11/2014 @ 10:40.13

DST Completed Without Error

Short DST PASSED  6/11/2014 @ 10:41.19



#9 dc3

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Posted 11 June 2014 - 10:57 AM

Please run the extended test.


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#10 jushcomb68

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Posted 11 June 2014 - 11:04 AM

Okay, I will have to run it this evening, as I am using my laptap at work.  So far so good and no more B.S.O.D. s have happened, however everything stopped responding at one point this morning, mouse, kb etc... had to hold down power button to get hard reset (which I know is BAD and I HATE doing)... 

Could this have anything to do with the mouse?  This is the only recent change to my laptop and all of the problems have started after getting it?  Have you heard of driver compatibility issues with the Gear Head Mouse series and WIndows?



#11 dc3

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Posted 11 June 2014 - 11:14 AM

Please post the model of this Gear Head mouse.

 

Did this mouse come with a driver disc?

 

Have you tried using the touchpad to see if the removal of the mouse resolves this issue?


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#12 jushcomb68

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Posted 11 June 2014 - 11:22 AM

Have been going with touch pad ever since the shutdown this morning. 

The mouse is a Gear Head Optical 2.4 GHz

Model # MPT3200RED

It did not come with an install disc,

Downloaded Gear Head Driver and Utility online from Gear Head Website



#13 dc3

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Posted 11 June 2014 - 11:37 AM

I did a quick search, but didn't find any reference to this mouse being Windows 8 or 8.1 compatible.  It is listed as being compatible with Windows 7.


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#14 jushcomb68

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Posted 11 June 2014 - 11:37 AM

I am running Windows 7 Home Premium



#15 Roodo

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Posted 11 June 2014 - 11:50 AM

whats the fcc id no.






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