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Firefox opens multiple windows/tabs after malware removal


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#1 Carcosa

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Posted 08 June 2014 - 12:49 PM

Hello,

 

I recently removed 2 instances of recurring malware ( I removed it and the following day it was back again, removed it again and it came back again) and an instance of recurring spyware off of my Windows 7 pro 64 bit PC with Spybot before removing an additional  piece of malware with Norton Internet Security. I ran a full scan with McCafee before this but it didn't detect anything (Mcafee did find something with its real time protection everytime I tried to remove and resinstall Firefox) that Spybot hadnt found already, so I decided to run some free scans from other antivirus platforms from the internet. Norton found some things so I switched over to Norton. I also ran Microsoft Safety Scanner and Norton Power Eraser neither of which found anything.

 

I am continuing to get popups and when i click on links in Firefox I continue to get multiple windows and tabs opening. I am running the most current version of Firefox from the Mozilla website. This makes me think that I might still be infected.

 

I'm sorry I did not record the names of the malware that were giving me problems. If they come up again I will post them.



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#2 wpgwpg

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Posted 08 June 2014 - 01:02 PM

 Get the free version of Malwarebytes, get it up to date, then boot to Safe Mode and do a full system scan with it and your antivirus.  This could run for a couple of hours.

 

 As for the multiple tabs, just get the ones you want, then press ALT-t and click Options -> Use current pages.

 

Good luck.


Edited by wpgwpg, 08 June 2014 - 01:05 PM.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Carcosa

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Posted 08 June 2014 - 07:50 PM

Didn't find any malware, but I don't have the pop ups problem with Chrome, could Firefox be permanently broken? Even though I delete the Mozilla folder from programs after uninstalling and then reinstalling and still having the problem? Is Firefox somehow broken now?




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