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Hardware Error


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#1 ignorant 1

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Posted 26 May 2006 - 03:22 PM

It seems that there is no hard disk activity at start up ( no scratching sound ) and an attempt to work in safe seems to be futile. I don't even get more than 2 seconds of time to make a selection at boot, ( ex. F3, F8, etc...) it quickly attempts windows without success. I get a black screen with the mouse arrow frozen at some point on screen, usually centre.
In an attempt to diagnose and repair using xp install disk it made matters worse cause for some reason it will not exit setup.
This all began after an audio malfunction, ( no sound and no mic ), with windows running particularly staggered when scrolling. Any idea of how to resolve. I am willing to wipe everything out and reinstall if there is a possibility that it will solve the problem. Thank you.
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#2 pascor22234

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Posted 26 May 2006 - 03:46 PM

The problem you are having could be due to either a disk hardware problem or an XP operating system problem.

Since you have an XP Home or Pro install disc you can try to do what's called a "repair install". This will replace key operaing systems files and force a re-evaluation of the drivers for your particular hardware. Instructions to perform a repair install are here.

If the repair install procedure is unsucessful or if if is sucessful but it does not allow you to boot normally, then perhaps your hard drive is the problem. Download the Hitachi Drive Fitness Test. It tests the drive's mechanics and can also tell you the state of the S.M.A.R.T. drive status (it should be "OK"). This download comes as an .ISO file that is an image of a bootable CD. It need to be burned to a CD using Nero, Roxio or the free CDBurnerXP Pro. Run the full analysis of the hard drive. Navigate thru the menus to find the SMART status.

#3 acklan

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Posted 26 May 2006 - 06:36 PM

Try running a memory test. Usually you will receive beep codes when memory has failed, but it sounds like bad memory or even possibly a bad capacitor.

Memtest86
MicroSoft's memory test

BadCaps
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#4 ignorant 1

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Posted 27 May 2006 - 03:18 PM

O.K. basically reformatted ntsf and obviously wiped out everything and in doing so the xp setup continued from it freeze point I mentioned and I am now able to operate in safe mode, so that part went well. As for the HDD I had the same suspicion since I can only operate in safe mode. on start up it freezes at the windows logo mode, ( the part where the the little blue scan like line shows up on boot ).
I had a similar problem about a month ago so I'm assuming it's due to my on line gaming and poor anti-virus program. I can't seem to remember how to perform a complete disk wipe out and clean it all up. Is there a certain button to hit upon start up for this function??? Thanks for your responses. :thumbsup:

#5 ignorant 1

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Posted 27 May 2006 - 04:29 PM

what can

#6 Albert Frankenstein

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Posted 27 May 2006 - 04:36 PM

Is this what you are asking about?

http://www.bleepingcomputer.com/forums/ind...87&#entry266787

~~~~~~~~~~~~~~

You can run Killdisk to delete everything including any infections. This is a free progam and can be downloaded HERE. Put the program on a floppy disk or a CD.

Then run a DOS disk, such as a Windows 98 start up disk, when the computer boots to DOS, type "C:" (without the quotes), push ENTER. Then type "fdisk" (without the quotes), push ENTER, then just push ENTER at each selection that you are prompted to make (in other words, just accept all defaults). You can download what you need HERE.

Then reboot with your XP CD in the cd drive and reinstall Windows, being sure to choose "Full Format" instead of quick format when prompted.

Be careful about reinstalling your data as it may contain a virus or other malware.
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#7 Enthusiast

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Posted 27 May 2006 - 04:40 PM

If you can get to safe mode it isn't likely that it's the hard drive.

To give you advice on how to wipe (re-format) your hard drive and do a fresh installation of Windows we first need to know a little about your computer and what tools you have to accomplish the reinstallation.

Do you have a retail version CD for Windows XP and the 25 digit license (key) for it is that what you used to install Windows XP on the computer?

Or, was your computer manufactured by a computer manufacturer/assembler such as Dell, HP, etc, that came with Windows XP already installed on it when you got it?

If it is a brand name computer did it come with a "Restore" disk or does it have a restore partition on the hard drive, or did it come with a Windows XP installation disk? Do you know the 25 digit key number?
(If it is a name brand computer it should be on a label somewhere on the outside of the computer)

Edited by Enthusiast, 27 May 2006 - 04:41 PM.


#8 ignorant 1

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Posted 27 May 2006 - 05:21 PM

Hi, first off thanks. As for the kill disk program I"m having some trouble burning to a CD.
I have a DELL Dimension 8400, no restore disk was received however I do have a copy of WIN xp install burned from a one time copy from Dell pre - installed on the pc, ( hope that makes sense ). Anyhow, I want to completely wipe everything out and start from less than zero, so I will keep attempting to burn KILL-DISK program.

#9 acklan

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Posted 27 May 2006 - 05:54 PM

Use the floppy verision of KillDisk. It works just s well.
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#10 ignorant 1

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Posted 27 May 2006 - 06:09 PM

I don't have a floppy drive but I have a usb jump drive. Will that do ???

#11 acklan

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Posted 27 May 2006 - 06:19 PM

I don't have a floppy drive but I have a usb jump drive. Will that do ???


At this link, http://www.killdisk.com/downloadfree.htm , there is a version that works with a bootable USB drive. Are you attempting to burn an image, or just coping the files? You must burn an "IMAGE" for the program to work from boot.
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#12 ignorant 1

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Posted 27 May 2006 - 06:26 PM

Well since a copy of the files won't help I will need to burn the image so I have no choice but figure out why I am unable to execute this operation.

#13 acklan

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Posted 27 May 2006 - 06:29 PM

You may have not used it before but most morden software has the feature listed. Root thru the different feature til you come accross it. It's there somewhere.
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#14 ignorant 1

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Posted 27 May 2006 - 06:40 PM

Maybe I'm making a mistake and I can't burn in safe mode. Was this overlooked ?????

#15 acklan

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Posted 27 May 2006 - 08:05 PM

I have never tried it, but if you say so, thats good to know. Do you know someone that can burn a disk for you? Did you try booting with that USB drive you referred to in post #10? Check you BIOS and see if it supports USB boot.
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