I am desperate and have nowhere else to turn to for help. I seek your wisdom and experience to free my PC from this dreadful ransomware.
I was on my computer last week watching video clips on YouTube and my computer suddenly becomes locked with the Department of Justice Virus. For those who are familiar with this ransomware, you know that it disables you from doing anything in Safe mode, Safe Mode with Networking and Safe Mode with Command Prompt so the usual methods do not work.
With the help of a Geeksquad Agent, I was instructed to create a Hitman Pro flash drive. Upon doing so, I connected it to my infected computer and booted from a USB drive. All standard procedure up to this point. The program ran it's scan and all threats, malware and remnants were quarantined or deleted. I restarted the computer confident that this had done the job, however my computer remains locked.
I have Norton Antivirus Protection on my computer so I'm confused as to how the ransomware snuck through in the first place,
But that aside; I then proceeded to insert my Norton disk and boot from CD to utilize the Norton Bootable Recovery Tool. I ran Norton Power Eraser and the Full Scan, but no threats were detected.
I restarted the computer and the virus still remains. As a Hail Mary, I sought the help of the public by posting my situation on yahoo and the most credible advisor talked me through using Kaspersky Rescue Disk to eliminate the virus. I burned the program onto a CD and ran it on my infected computer. After it finished its scan and I restarted the computer the problem still persists, only now the screen turns white and simply stays locked as a white screen, no longer displaying the Department of Justice seal or instructions on how to pay.
Everyone gave up and told me that the only remaining option is to subscribe to a free forum with professionals that constantly deal with these types of issues. So here I am!! Desperate and in need of your expertise. I brought my laptop into best buy and the Geeksquad said that they charge $300 to fix it with no guarantee that it will in fact be fixed, simply for diagnostics and tech support. $300 is not only the same amount as the ransom, which I absolutely hate; but is enough to simply buy a new laptop.
Please help me!!! Anything that you can suggest would be greatly appreciated. I use my roommates computer to create any anti-virus disks or flash drives needed so I have regular access to a non-infected PC handy.
Thank you and I hope to hear from someone soon.
Edited by hamluis, 08 June 2014 - 10:08 AM.
Moved from XP to Am I Infected - Hamluis.