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Toshiba A215 won't repair and won't boot from recovery disk


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#1 tasteofclass98

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Posted 08 June 2014 - 09:35 AM

I have a toshiba A215 running vista.  It won't get past the microsoft screen that has the green flashing dots at the bottom.

I have gone in to F8- it won't start in safe mode.  When I try to repair it says loading files then goes black.  I have tried to use the recovery disk and it does the same thing (loading files then the black screen).  

I have started up pressing 0 and I get a HDD recovery mode and that is it.

I don't know if this is a virus that is stopping the progression or a hard drive or motherboard issue.  

Would love any advise anyone can offer.

Thanks! 



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#2 dc3

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Posted 08 June 2014 - 09:48 AM

Do you have the installation disc for this version of Vista?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 tasteofclass98

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Posted 08 June 2014 - 09:52 AM

I have the recovery and application/drivers disk that came with the computer.  



#4 dc3

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Posted 08 June 2014 - 09:56 AM

I was hoping you had the installation disc, with that we could do a repair installation.

 

Please try the following:
 
Download NTBR_CD.exe and create a bootable CD.
 
    * Save the file to your Desktop and double-click it. This will create a folder named NTBR_CD.
    * Open the folder and locate BurnItCD. Launch it by double-clicking it.
    * When BurnCDCC opens, click Start - the CD tray will open.
    * Insert blank CD and click OK.
    * The tray will close, burn the image then eject the disk.
 
Run chkdsk.
 
    * Boot the affected computer with the new CD.  
      (You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order.)    
    * Once presented with the boot screen please hit <ENTER> to boot from CD.
    * After a warning screen there is a keyboard language options screen - press <ENTER> to leave it at EN-US.
      You should now be at the Tool options screen.
    * Type 5 and press <ENTER> to go to a command prompt.
      At the command prompt type the following bolded command then press <ENTER>
 
      tools\ntfs4dos\chkdsk
 
      You will be prompted (in German) to press Enter.
    * Press <ENTER> to start the check disk utility.
      Check Disk will check all attached drives and attempt to correct any errors.
      Please make a note of any errors found or corrections made.
    * When it completes type "menu" and press <ENTER> to return to the tools menu.
    * Type 6 and press <ENTER> to quit, then Ctrl+Alt+Del to restart.
 
 
Allow the computer to attempt booting normally and let me know the outcome.

Edited by dc3, 08 June 2014 - 09:56 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 tasteofclass98

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Posted 08 June 2014 - 09:59 AM

Thank you I will try that.



#6 tasteofclass98

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Posted 08 June 2014 - 10:00 AM

Norton is telling me the file is not safe and removed it.



#7 tasteofclass98

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Posted 08 June 2014 - 10:03 AM

I tried it again and it let it go this time.



#8 dc3

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Posted 08 June 2014 - 10:10 AM

Disable Norton to make the download, it only takes a couple of seconds.

 

Do remember to enable Norton afterward.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 tasteofclass98

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Posted 08 June 2014 - 10:26 AM

Cd is already set to start 1st. I get the toshiba welcome screen and can hear the cd clicking like it is running.  I get a black screen with the cursor flashing at the top.  
The cursor goes away, so I just have a black screen. Then I get the microsoft corporation screen with green flashing dots.  That's it.



#10 dc3

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Posted 08 June 2014 - 10:33 AM

Norton can be overly zealous at times, it doesn't play well with others.


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#11 dc3

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Posted 08 June 2014 - 10:36 AM

I didn't see you last post.

 

You may need to enter the BIOS and change the boot order so that the DVD/CD-ROM is the first device and the hdd the second device in order to boot from the disc.  Once this does you should get a screen with the message "Press any key to boot from disc".  Press any key and it should then boot from the disc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 tasteofclass98

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Posted 08 June 2014 - 10:49 AM

Yay, I redid the cd copy and got it to run. See attached photo of results.

Attached Files



#13 tasteofclass98

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Posted 08 June 2014 - 10:53 AM

I realized some numbers were cut off. Here is a better shot.

#14 tasteofclass98

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Posted 08 June 2014 - 10:55 AM

Forum is telling me the photo is too big to post. Let me know if you need those cut off numbers.

Edited by tasteofclass98, 08 June 2014 - 11:00 AM.


#15 tasteofclass98

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Posted 08 June 2014 - 11:06 AM

ESI=0045506C
EFL=00013244




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