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Want to remove TROVI malware from Windows 7 laptop.


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8 replies to this topic

#1 mgaddis

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Posted 07 June 2014 - 08:57 PM

My computer has been infected with Trovi, and I want to remove it. Can you give me a step by step guide? Or does one exist that you could direct me to?

Edit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

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#2 noknojon

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Posted 08 June 2014 - 04:57 AM

Hello -

Can you please list the browser(s) involved with the Trovi redirect ??

 

The details change with the browser(s) concerned -



#3 mgaddis

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Posted 09 June 2014 - 12:27 PM

FireFox browser.



#4 boopme

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Posted 09 June 2014 - 09:44 PM

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
     
    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner
    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

    .
    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 noknojon

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Posted 09 June 2014 - 11:02 PM

Removal instructions
Uninstall Trovi / Conduit:
1.   Click Start -> Control Panel -> Programs (or Add/Remove Programs) -> Uninstall a Program.
2.    Here, look for Trovi, Trovi Toolbar; Conduit, Search Protect and similar entries and select Uninstall/Change.
3.    Click OK to save the changes

 

Remove Trovi from your browser:

 

Mozilla Firefox -

Open Mozilla Firefox, go ‘Tools’ -> ‘Add-ons’ -> ‘Extensions’. Find Trovi.com and click ‘Uninstall’.

Now go to Tools -> Options -> General -> Startup. Now select 'Show a blank page' when Firefox Starts or set a certain website, like Google or similar.
Click the Firefox menu button then Help  button.

From the Help menu, choose Troubleshooting Information.

Click the Reset Firefox. Firefox will close itself and will revert to its default settings.

 

Make sure you have re-entered your normal Home Page on all browsers -



#6 Lee_Daniels

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Posted 12 June 2014 - 10:33 AM

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
     
    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner
    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

    .
    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Thank you for the info . This didn't take very long to do either, under 1 hour I would say. I went to bed while JRT did its scan. I still have to get rid of Defender, for which I printed the How-To.

I did not copy in the logs for privacy reasons, just know that your method worked. Some of the logs were very long. I started with RKill, then worked in order of your How-To. I do not have any ESET programs, so that wasn't required. JRT is harsh, but effective. Thank you.



#7 boopme

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Posted 12 June 2014 - 10:54 AM

Glad to hear it !

 

I do not have any ESET programs, so that wasn't required.

 

ESET is an Online malware scanner .. It's not something for ESET apps..  It will effectively scan for a multitude of malwares...  it can take  more than an hour alone,sometimes several.

http://www.eset.com/int/home/products/online-scanner/


Edited by boopme, 12 June 2014 - 10:55 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 wtbran3

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Posted 14 June 2014 - 04:56 AM

I'm following the steps in the post. My log file from Adwcleaner follows:

 

# AdwCleaner v3.212 - Report created 14/06/2014 at 05:47:10
# Updated 05/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : New User - NEWUSER-PC
# Running from : C:\Users\New User\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : CltMngSvc

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Software Updater
Folder Deleted : C:\Program Files (x86)\PassShow-soft
Folder Deleted : C:\Program Files (x86)\SearchProtect
Folder Deleted : C:\Program Files (x86)\Software Updater
Folder Deleted : C:\Users\New User\AppData\Local\SearchProtect
Folder Deleted : C:\Users\New User\AppData\Local\visi_coupon
Folder Deleted : C:\Users\New User\AppData\Roaming\OpenCandy
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\SoftwareUpdater.lnk
File Deleted : C:\Windows\System32\Tasks\LaunchApp

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftwareUpdater_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftwareUpdater_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\SoftwareUpdater
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Software Updater_is1
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16526

-\\ Google Chrome v35.0.1916.114

[ File : C:\Users\New User\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
Deleted [Search Provider] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3329901&octid=EB_ORIGINAL_CTID&ISID=MEA909913-6838-4011-A252-432756D764A9&SearchSource=58&CUI=&UM=2&UP=SP5691BAA6-D489-418E-A28C-8F75C54C722A&q={searchTerms}&SSPV=
Deleted [Startup_urls] : hxxp://www.trovi.com/?gd=&ctid=CT3329901&octid=EB_ORIGINAL_CTID&ISID=MEA909913-6838-4011-A252-432756D764A9&SearchSource=55&CUI=&UM=2&UP=SP5691BAA6-D489-418E-A28C-8F75C54C722A&SSPV=
Deleted [Homepage] : hxxp://www.trovi.com/?gd=&ctid=CT3329901&octid=EB_ORIGINAL_CTID&ISID=MEA909913-6838-4011-A252-432756D764A9&SearchSource=55&CUI=&UM=2&UP=SP5691BAA6-D489-418E-A28C-8F75C54C722A&SSPV=

*************************

AdwCleaner[R0].txt - [5072 octets] - [14/06/2014 05:43:17]
AdwCleaner[S0].txt - [4753 octets] - [14/06/2014 05:47:10]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4813 octets] ##########



#9 wtbran3

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Posted 14 June 2014 - 05:30 AM

My log from Junkware Removal Tool follows:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by New User on Sat 06/14/2014 at  6:07:47.42
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 06/14/2014 at  6:25:50.20
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~






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