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Laptop with a lot of problems, no solutions


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26 replies to this topic

#1 TexansFan

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Posted 07 June 2014 - 01:19 PM

I'm starting from the beginning here, so anything will help.  I have a Gateway NE56R41u laptop that is running Windows 7 and is completely unreliable.  It runs incredibly slow at moments, won't respond, will occasionally crash for no reason, etc.  I'm not sure where to start to identify the problem. Any ideas?



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#2 wpgwpg

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Posted 07 June 2014 - 01:29 PM

 First I'd check for heat.  If you haven't used compressed gas to blow through the intake vents recently, I'd do that.  Then I'd run hardware diagnostics, particularly against the RAM.  Run chkdsk against the hard drive, letting it check for and attempt repair of any bad sectors.  You could run SFC /scannow from an elevated command prompt.  What have you done to check for malware?  

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 TexansFan

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Posted 07 June 2014 - 01:30 PM

 First I'd check for heat.  If you haven't used compressed gas to blow through the intake vents recently, I'd do that.  Then I'd run hardware diagnostics, particularly against the RAM.  Run chkdsk against the hard drive, letting it check for and attempt repair of any bad sectors.  You could run SFC /scannow from an elevated command prompt.  What have you done to check for malware?  

 

Good luck.

I have not and I am fairly computer illiterate. I'm not even sure how to run chkdsk. Is it possible you could break it down for someone with no clue? Thanks for your help.



#4 wpgwpg

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Posted 07 June 2014 - 01:38 PM

 To run chkdsk start Windows Explorer (yellow icon on left side of task bar).  Then right-click the C: drive and click Properties.  Click the Tools tab, then click the Check Now button.  Check the box that says Check for and attempt repair of any bad sectors, then click Start.  You'll get a message about restarting, tell it to run chkdsk when it restarts, then reboot and let it run.  Depending on the size of the hard drive, this could run for a couple of hours, so just be aware of that.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 TexansFan

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Posted 07 June 2014 - 01:50 PM

 To run chkdsk start Windows Explorer (yellow icon on left side of task bar).  Then right-click the C: drive and click Properties.  Click the Tools tab, then click the Check Now button.  Check the box that says Check for and attempt repair of any bad sectors, then click Start.  You'll get a message about restarting, tell it to run chkdsk when it restarts, then reboot and let it run.  Depending on the size of the hard drive, this could run for a couple of hours, so just be aware of that.

 

Good luck.

Tried to do that and did not work. I got a box that says COM Surrogate has stopped working.  It tells me that Windows can check online for a solution and gives me the option to have them check or just close the program.



#6 dc3

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Posted 07 June 2014 - 01:53 PM

Can you boot into Safe Mode?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 TexansFan

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Posted 07 June 2014 - 01:56 PM

Can you boot into Safe Mode?

Yes I just rebooted into safe mode.



#8 TexansFan

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Posted 07 June 2014 - 02:02 PM

Can you boot into Safe Mode?

Should I attempt to run chkdsk in safe mode?



#9 TexansFan

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Posted 07 June 2014 - 02:04 PM

Can you boot into Safe Mode?

Actually, I went ahead and tried to run chkdsk out of safe mode and it is working for now. I'll post whatever it turns up.



#10 dc3

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Posted 07 June 2014 - 02:04 PM

Please boot into Safe Mode with Networking and do the following.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 TexansFan

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Posted 07 June 2014 - 02:14 PM

 

Please boot into Safe Mode with Networking and do the following.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

 

Started this process but received an error during Speccy.

 

CPU dll init failed (error 2)! Some information will not be displayed!



#12 TexansFan

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Posted 07 June 2014 - 02:17 PM

http://speccy.piriform.com/results/peaiepod2gmpXmwDqsILLnQ


Edited by TexansFan, 07 June 2014 - 02:19 PM.


#13 TexansFan

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Posted 07 June 2014 - 02:26 PM

 

Please boot into Safe Mode with Networking and do the following.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Staci (administrator) on 07-06-2014 at 14:21:57
Running from "C:\Users\Staci.Rick-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XNH80NX0"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/07/2014 02:13:23 PM) (Source: PerfNet) (User: )
Description:

Error: (06/07/2014 01:50:16 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\System32\untfs.dll for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program COM Surrogate because of this error.

Program: COM Surrogate
File: C:\Windows\System32\untfs.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (06/07/2014 01:50:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc6b7
Faulting module name: ulib.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb22
Exception code: 0xc0000006
Fault offset: 0x00008535
Faulting process id: 0xdac
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3

Error: (06/07/2014 01:06:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.
.

Error: (06/07/2014 01:05:53 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.
.

Error: (05/11/2014 04:14:19 AM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created.  Additional information: (0x80042308).

Error: (05/11/2014 04:14:19 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80042308).

Error: (05/11/2014 04:13:40 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.
.

Error: (05/11/2014 04:13:06 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.
.

Error: (05/11/2014 03:27:03 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
 - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
 - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 0

System errors:
=============
Error: (06/07/2014 02:19:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:19:22 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (06/07/2014 02:17:16 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (06/07/2014 02:13:23 PM) (Source: PerfNet)(User: )
Description:

Error: (06/07/2014 01:50:16 PM) (Source: Application Error)(User: )
Description: C:\Windows\System32\untfs.dllCOM SurrogateC00001853

Error: (06/07/2014 01:50:16 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bc6b7ulib.dll6.1.7600.163854a5bdb22c000000600008535dac01cf828129fefad1C:\Windows\system32\DllHost.exeC:\Windows\system32\ulib.dll90763a83-ee74-11e3-9c6e-20898473861b

Error: (06/07/2014 01:06:29 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.

Error: (06/07/2014 01:05:53 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.

Error: (05/11/2014 04:14:19 AM) (Source: System Restore)(User: )
Description: 0x80042308

Error: (05/11/2014 04:14:19 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x80042308

Error: (05/11/2014 04:13:40 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.

Error: (05/11/2014 04:13:06 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The request could not be performed because of an I/O device error.

Error: (05/11/2014 03:27:03 AM) (Source: Application Error)(User: )
Description: Host Process for Windows ServicesC00001850

=========================== Installed Programs ============================

Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Broadcom Card Reader Driver Installer (Version: 15.4.7.1)
Broadcom NetLink Controller (Version: 15.0.7.1)
Broadcom Wireless Utility (Version: 5.100.82.120)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
D3DX10 (Version: 15.4.2368.0902)
Intel® Processor Graphics (Version: 9.17.10.2843)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Junk Mail filter update (Version: 16.4.3508.0205)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
OpenOffice 4.0.1 (Version: 4.01.9714)
Photo Gallery (Version: 16.4.3508.0205)
Qualcomm Atheros WiFi Driver Installation (Version: 11.05)
QuickTime (Version: 7.74.80.86)
RenWeb.com (Version: 13.10.110)
Speccy (Version: 1.26)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
VLC media player 2.1.2 (Version: 2.1.2)
Windows Driver Package - Intel net  (08/07/2012 15.5.0.42) (Version: 08/07/2012 15.5.0.42)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Family Safety (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 2642.36 MB
Available physical RAM: 2014.34 MB
Total Pagefile: 5283.01 MB
Available Pagefile: 4693.17 MB
Total Virtual: 2047.88 MB
Available Virtual: 1929.47 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:419.46 GB) NTFS

========================= Users: ========================================

User accounts for \\RICK-PC

Administrator            Dusty                    Guest                   
Staci                   

========================= Minidump Files ==================================

**** End of log ****



#14 dc3

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Posted 07 June 2014 - 02:52 PM

Please try to run the Speccy again.  There is information which can shed some light of what is happening here.

 

By the way... you don't need to quote my posts.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 TexansFan

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Posted 07 June 2014 - 02:58 PM

Results

 

http://speccy.piriform.com/results/peaiepod2gmpXmwDqslLLnQ






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