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clicking a button in app causes the keyboard to type "r"


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#1 Drewyd

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Posted 07 June 2014 - 06:15 AM

Weird one this,

 

my wife is running a brand new computer with Windows 8.1 installed.

 

One of her app's given to her by her employer (on her intranet) which collects financial information from customers has a "Confirm" button. Occasionally (once or twice a day) when she clicks it immediately the windows "run" box (Win-R) pops up but the only letter the keyboard now generates is "r". I assume that the run box opens because of the "r".

 

So now if she goes to any open app/window and types she gets "rrrrr" etc.

 

So far the only solution seems to be to reboot - however she gets time docked off her pay if this happens, so it is not merely an inconvienience.

 

My only thought was that somehow some kind of sticky key sequence has been initiated, or that a key was stuck down on the keyboard (maybe ALT) - but this is not the cause.

 

Any thoughts as to what might be causing this and/or how to escape from the situation without a reboot?

 

Cheers,

 

Drewyd



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#2 wpgwpg

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Posted 07 June 2014 - 12:54 PM

 I had a similar problem on one of my Windows 8 systems.  I went to the local computer store, and bought a $4 keyboard, switched, and haven't had the problem since.  For $4 it's sure worth a try!

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 dc3

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Posted 07 June 2014 - 02:00 PM

The application which the employer gave her, is it suppose to be compatible with Windows 8 or 8.1?

 

What is the name of this software?


Edited by dc3, 07 June 2014 - 02:01 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Drewyd

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Posted 09 June 2014 - 03:55 AM

Hi again,

 

I have tried a different keyboard, but not the problem. The application is supposed to be compatible, but I am seriously doubting it. It's called Citrix Xanapp.

 

I have tried switching keyboard maps to US English and back to UK - made no difference.

 

Cheers for your ideas so far guys...

 

Andy






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