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#1 SpurGuy34


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Posted 07 June 2014 - 02:33 AM

So 9.5 times out of ten I resolve any and all issues CPU related either hardware or software related.  However, I've encountered one that all the research and actions I've done haven't worked.  It is the random Bluescreen crash around once a day of the BC Code: 9f, bcp1:0000000000000003, bcp2:fffffA8002486060, bcp3:ffffff80004479518, bcp4:fffffA8002A144D0.
Now a little history...I downloaded a file a few weeks ago that was full of malware and spyware but I was able to block most of it and remove all of it thru multiple layers of defense I use.  After which my windows update stopped working, and the key window files are locked and if I unshare them they still do not show anything when i try to view them.  I was able to run bluescreen and find some info on the crashes which I'll post below.  I get this random crash about once a day and it is always as the cpu is going into sleep or hibernation.  I did have to disable usb2 265c enahnced host controller due to it saying lack of free resources that it can use???  i haven;t figured that one out but I do have an older system.  It is the dell optiplex 280 with 3.4(I upgraded from 2.8 for $10), 4 gb ram, 500gb hd, and 8800gtx nvidia.  I run barebone drivers on it(video card0 for I felt the nvidia spread was interferring with the stability of the system.   yes I know its old but it easily gets the job done in every aspect we use it for.  I have never posted a help post before so if there is anything else needed I'll gladly post it.  Thanks in advance I appreciate any shred of help on this.
Attached File  blue screen 5-21.txt   719bytes   1 downloadsAttached File  log2 full may 23.txt   13.25KB   2 downloadsAttached File  June Crash.txt   1.07KB   1 downloadsAttached File  June crash 2 Paragon back up.txt   1.38KB   1 downloads

Edited by Queen-Evie, 07 June 2014 - 08:59 AM.
moved from Windows 7 to Am I Infected to explore the possibilty that malware is still present

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#2 dc3


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Posted 07 June 2014 - 11:10 AM

Please run the following scans.

Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
Click on Update Now, after Malwarebytes is updated click on Scan.
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
You will be prompted to update Malwarebytes, to do so click on Update Now.
3)  The scan will automatically run now.
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
6)  Please post the Malwarebytes log.
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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