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Not sure if I have a virus


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28 replies to this topic

#1 beth819

beth819

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Posted 06 June 2014 - 11:05 PM

Hello,

 

I am not sure if I have virus or if my computer just needs a clean up. It is always running slow and hot. It is faster when I use chrome instead of windows explorer. I have Malware bytes and it does a check every night, the scan very rarely comes up that I have something, it is usually clean. Thanks for any and all help!



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#2 Broni

Broni

    The Coolest BC Computer


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  • Location:Daly City, CA
  • Local time:05:13 PM

Posted 07 June 2014 - 09:11 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 beth819

beth819
  • Topic Starter

  • Members
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  • Local time:08:13 PM

Posted 08 June 2014 - 02:31 PM

Hi,

 

I follwed the steps up to the Malwarebytes scan, and when the scan was done it says show results and found two threats. I clicked remove selected and cursor just went around in a circle for a while and said not responding. I closed it and ran the scan again and the same thing happened, it's not responding. Do I continue with the other steps? I am including the logs for the first 3 steps. Thanks.

 

 Results of screen317's Security Check version 0.99.83 
 Windows Vista Service Pack 2 x86  
 Internet Explorer 8 Out of date!
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Secunia PSI (2.0.0.4003)  
 Malwarebytes Anti-Malware version 1.75.0.1300 
 CCleaner    
 JavaFX 2.1.1   
 Java 7 Update 55 
 Adobe Flash Player  13.0.0.214 
 Google Chrome 34.0.1847.137 
 Google Chrome 35.0.1916.114 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 16 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

 

Farbar Service Scanner Version: 21-05-2014
Ran by Owner (administrator) on 08-06-2014 at 14:00:22
Running from "C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5YEQ8WU1"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-14 20:31] - [2013-07-04 23:20] - 0914880 ____A (Microsoft Corporation) 6D0D344F643E28B31262AC2682109A3C

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Owner (administrator) on 08-06-2014 at 14:02:02
Running from "C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2E2NE8V7"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

MAC Bridge Miniport = Network Bridge (Disconnected)
LAN-Express AS IEEE 802.11g PCI-E Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.fl.comcast.net.
   Description . . . . . . . . . . . : LAN-Express AS IEEE 802.11g PCI-E Adapter
   Physical Address. . . . . . . . . : 00-1D-D9-7B-39-92
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:3:1700:674:a000:4707:c9a2:e8ae(Preferred)
   Lease Obtained. . . . . . . . . . : Sunday, June 08, 2014 2:05:48 AM
   Lease Expires . . . . . . . . . . : Tuesday, June 10, 2014 10:46:09 PM
   IPv6 Address. . . . . . . . . . . : 2601:3:1700:674:c5a6:8c7f:7b2f:e658(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:3:1700:674:2c67:9f6c:bb3a:ff90(Preferred)
   Link-local IPv6 Address . . . . . : fe80::c5a6:8c7f:7b2f:e658%9(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, June 07, 2014 11:48:50 AM
   Lease Expires . . . . . . . . . . : Sunday, June 15, 2014 1:59:37 AM
   Default Gateway . . . . . . . . . : fe80::7acd:8eff:fe45:4f32%9
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 234888665
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-6E-28-06-00-1A-80-B6-DE-D3
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-1A-80-B6-DE-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.hsd1.fl.comcast.net.
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:209c:2738:f5ff:fffc(Preferred)
   Link-local IPv6 Address . . . . . : fe80::209c:2738:f5ff:fffc%11(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{3D043B09-6D04-416F-98FD-37C14266FA88}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    google.com
Addresses:  2607:f8b0:4008:805::1007
   173.194.37.104
   173.194.37.102
   173.194.37.97
   173.194.37.105
   173.194.37.100
   173.194.37.110
   173.194.37.99
   173.194.37.98
   173.194.37.101
   173.194.37.103
   173.194.37.96

 

Pinging google.com [2607:f8b0:4008:803::1005] from 2601:3:1700:674:2c67:9f6c:bb3a:ff90 with 32 bytes of data:

Reply from 2607:f8b0:4008:803::1005: time=10ms

Reply from 2607:f8b0:4008:803::1005: time=10ms

 

Ping statistics for 2607:f8b0:4008:803::1005:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 10ms, Maximum = 10ms, Average = 10ms

Server:  cdns01.comcast.net
Address:  2001:558:feed::1

DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

 

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

Reply from 98.138.253.109: bytes=32 time=66ms TTL=48

Reply from 98.138.253.109: bytes=32 time=65ms TTL=48

 

Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 65ms, Maximum = 66ms, Average = 65ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time=3ms TTL=128

Reply from 127.0.0.1: bytes=32 time=3ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 3ms, Maximum = 3ms, Average = 3ms

===========================================================================
Interface List
  9 ...00 1d d9 7b 39 92 ...... LAN-Express AS IEEE 802.11g PCI-E Adapter
  8 ...00 1a 80 b6 de d3 ...... Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
  1 ........................... Software Loopback Interface 1
 20 ...00 00 00 00 00 00 00 e0  isatap.hsd1.fl.comcast.net.
 14 ...00 00 00 00 00 00 00 e0  6TO4 Adapter
 11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 15 ...00 00 00 00 00 00 00 e0  Microsoft 6to4 Adapter #2
 19 ...00 00 00 00 00 00 00 e0  isatap.{3D043B09-6D04-416F-98FD-37C14266FA88}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.3     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.3    281
         10.0.0.3  255.255.255.255         On-link          10.0.0.3    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.3    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9    281 ::/0                     fe80::7acd:8eff:fe45:4f32
  1    306 ::1/128                  On-link
 11     18 2001::/32                On-link
 11    266 2001:0:9d38:6ab8:209c:2738:f5ff:fffc/128
                                    On-link
  9     33 2601:3:1700:674::/64     On-link
  9    281 2601:3:1700:674:2c67:9f6c:bb3a:ff90/128
                                    On-link
  9    281 2601:3:1700:674:a000:4707:c9a2:e8ae/128
                                    On-link
  9    281 2601:3:1700:674:c5a6:8c7f:7b2f:e658/128
                                    On-link
  9    281 fe80::/64                On-link
 11    266 fe80::/64                On-link
 11    266 fe80::209c:2738:f5ff:fffc/128
                                    On-link
  9    281 fe80::c5a6:8c7f:7b2f:e658/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    266 ff00::/8                 On-link
  9    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/08/2014 00:57:16 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 60762436

Error: (06/08/2014 00:57:16 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 60762436

Error: (06/08/2014 00:57:16 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/08/2014 00:57:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 60761422

Error: (06/08/2014 00:57:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 60761422

Error: (06/08/2014 00:57:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/08/2014 00:57:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 60760423

Error: (06/08/2014 00:57:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 60760423

Error: (06/08/2014 00:57:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/08/2014 00:57:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 60759425

System errors:
=============
Error: (06/07/2014 11:50:09 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (06/07/2014 02:04:14 AM) (Source: DCOM) (User: )
Description: {D085A4AB-CAB1-4729-9DF8-FCEEDDBD19E4}

Error: (06/06/2014 08:01:06 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (06/06/2014 01:23:04 AM) (Source: DCOM) (User: )
Description: {D085A4AB-CAB1-4729-9DF8-FCEEDDBD19E4}

Error: (06/05/2014 11:54:40 PM) (Source: Service Control Manager) (User: )
Description: 30000FDResPub

Error: (06/05/2014 07:47:12 PM) (Source: Service Control Manager) (User: )
Description: 30000FDResPub

Error: (06/04/2014 08:08:00 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (06/04/2014 00:52:55 AM) (Source: DCOM) (User: )
Description: {D085A4AB-CAB1-4729-9DF8-FCEEDDBD19E4}

Error: (06/03/2014 05:29:05 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (06/03/2014 00:49:22 AM) (Source: DCOM) (User: )
Description: {D085A4AB-CAB1-4729-9DF8-FCEEDDBD19E4}

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-10-17 20:08:51.480
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:08:50.623
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:08:49.725
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:08:48.814
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:07:50.489
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:07:49.639
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:07:48.806
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:07:47.983
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:07:46.968
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-17 20:07:45.496
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 13.0.0.83)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Shockwave Player 11.5 (Version: 11.5)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Adobe SVG Viewer 6.0 (Version:  6.0)
AIM 6
Alps Pointing-device for VAIO
Amazon Cloud Player (Version: 1.5.0.341)
Amazon MP3 Downloader 1.0.15 (Version: 1.0.15)
AOL Instant Messenger
AOL Toolbar 4.0
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
ArcSoft MediaConverter 8 (Version: 8.0.0.21)
Ares 2.0.9 (Version: 2.0.9-Build#3030)
Avery Wizard 4.0 (Version: 4.0.103)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.18)
Citrix Authentication Manager (Version: 5.1.0.62606)
Citrix Receiver (HDX Flash Redirection) (Version: 14.1.0.0)
Citrix Receiver (Version: 14.1.0.0)
Citrix Receiver Inside (Version: 4.1.0.56471)
Citrix Receiver Updater (Version: 4.1.0.56461)
Citrix Receiver(Aero) (Version: 14.1.0.0)
Citrix Receiver(DV) (Version: 14.1.0.0)
Citrix Receiver(USB) (Version: 14.1.0.0)
Click to Disc (Version: 1.0.00.09140)
Click to Disc Editor (Version: 1.0.00)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Computer Requirements 1.0
Core Temp 1.0 RC3 (Version: 1.0)
Corel Paint Shop Pro Photo X2 (Version: 12.001.0000)
D3DX10 (Version: 15.4.2368.0902)
DivX Converter (Version: 7.1.0)
DivX Plus DirectShow Filters
DivX Setup (Version: 2.6.1.9)
DivX Version Checker (Version: 7.1.0.9)
Download Updater (AOL LLC)
Dropbox (Version: 2.8.2)
ESET Online Scanner v3
Facebook Plug-In
Foxit Reader (Version: 5.3.1.606)
GearDrvs (Version: 1)
Ghostery IE Plugin (Version: 2.5.2.0)
GIMP 2.8.6 (Version: 2.8.6)
Google Chrome (Version: 35.0.1916.114)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.24.7)
HiJackThis (Version: 1.0.0)
iBackupBot 5.1.0.3 (Version: 5.1.0.3)
ImagXpress (Version: 7.0.74.0)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 11.1.3.8)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
KODAK EASYSHARE Gallery Upload ActiveX Control
KODAK Gallery Upload Software (Version: 1.00.0000)
Linksys Wireless-G USB Network Adapter
LocationFree Player (Version: 4.01.0000)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.0.14)
Move Media Player
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
neroxml (Version: 1.0.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Online Plug-in (Version: 14.1.0.0)
OpenMG Limited Patch 4.7-07-15-19-01
OpenMG Secure Module 4.7.00 (Version: 4.7.00.12140)
PhotoScape
Picasa 3 (Version: 3.8)
PlayMemories Home (Version: 7.0.03.04240)
Prism Video File Converter (Version: 2.01)
QuickBooks Simple Start 2008 (Version: 18.0.4001.606)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver
Roxio Activation Module (Version: 1.0)
Roxio Easy Media Creator Home (Version: 9.1.095)
RTC Client API v1.2 (Version: 1.2.0000)
Secunia PSI (2.0.0.4003) (Version: 2.0.0.4003)
Segoe UI (Version: 15.4.2271.0615)
Self-service Plug-in (Version: 4.1.0.41738)
Setting Utility Series (Version: 3.1.00.09240)
Singlesnet (Version: 0.9.2901.0)
Skype Toolbars (Version: 1.0.4051)
Skype™ 6.11 (Version: 6.11.102)
Snood for Windows version 3.52-W
SonicStage Mastering Studio (Version: 2.3.01)
SonicStage Mastering Studio Audio Filter (Version: 2.3.01)
SonicStage Mastering Studio Audio Filter Custom Preset (Version: 2.3)
SonicStage Mastering Studio Plugins (Version: 2.4)
Sony Video Shared Library (Version: 3.3.00)
SpeedFan (remove only)
Spotify (Version: 0.5.2)
Spotify (Version: 0.8.3.222.g317ab79d)
SupportSoft Assisted Service (Version: 15)
Tetris Worlds
TweetDeck (Version: 0.38.2)
TweetDeck (Version: 3.3.7)
Ulead Photo Explorer 8.5 Trial
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VAIO Center Access Bar (Version: 1.00.1001)
VAIO Content Folder Setting (Version: 1.0.01.09270)
VAIO Content Metadata Intelligent Analyzing Manager (Version: 2.1.00.09284)
VAIO Content Metadata Manager Setting (Version: 2.1.00.09281)
VAIO Content Metadata XML Interface Library (Version: 2.1.00.09202)
VAIO Control Center (Version: 2.1.00.09190)
VAIO DVD Menu Data Basic (Version: 1.0.00.08130)
VAIO Entertainment Center (Version: 3.00.1005)
VAIO Entertainment Platform (Version: 3.0.00.06280)
VAIO Event Service (Version: 3.3.00.11020)
VAIO Help and Support (Version: 4.00.1016.NRVP)
VAIO Launcher (Version: 1.1.00.11210)
VAIO Media (Version: 6.0.10)
VAIO Media 6.0 (Version: 6.0.10)
VAIO Media AC3 Decoder 1.0
VAIO Media Content Collection 6.0
VAIO Media Integrated Server 6.2
VAIO Media Redistribution 6.0 (Version: 6.0.10)
VAIO Media Registration Tool (Version: 6.0.10)
VAIO Media Registration Tool 6.0 (Version: 6.0.10)
VAIO Movie Story (Version: 1.1.00.10160)
VAIO Movie Story Template Data (Version: 1.1.00.09281)
VAIO MusicBox (Version: 1.1.01.09240)
VAIO MusicBox Sample Music (Version: 1.0.01.09210)
VAIO OOBE and Welcome Center (Version: 4.00.1015.US)
VAIO PC Wireless LAN Wizard (Version: 1.01.1015)
VAIO Power Management (Version: 2.3.01.10310)
VAIO Productivity Center (Version: 3.00.1015)
VAIO Security Center (Version: 6.00.1015)
VAIO Service Utility (Version: 1.2.0.0)
VAIO Smart Network (Version: 1.2.00.09200)
VAIO Startup Assistant (Version: 1.00.1019)
VAIO Survey (Version: 5.00.7207)
VAIO Update 3 (Version: 3.0.04.09200)
VAIO Wallpaper Contents (Version: 1.0.00.09200)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VideoPad Video Editor (Version: 3.24)
VLC media player 1.0.1 (Version: 1.0.1)
Vuze (Version: 5.3.0.0)
WavePad Uninstall
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
WinDVD for VAIO (Version: 8.0-B8.411)
XnView 1.98.2 (Version: 1.98.2)
XviD & MP3 Codec Pack (remove only)
Xvid 1.2.2 final uninstall (Version: 1.2)
Yahoo! Messenger

========================= Devices: ================================

Name: MAC Bridge Miniport
Description: MAC Bridge Miniport
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: BridgeMP
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 72%
Total physical RAM: 2037.69 MB
Available physical RAM: 556.11 MB
Total Pagefile: 4324.66 MB
Available Pagefile: 2276.68 MB
Total Virtual: 2047.88 MB
Available Virtual: 1940.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:178.4 GB) (Free:10.53 GB) NTFS
3 Drive e: () (Removable) (Total:0.93 GB) (Free:0 GB) FAT

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator            Guest                    Owner                   

========================= Restore Points ==================================

13-05-2014 21:40:28 Windows Update
14-05-2014 07:01:00 Windows Update
15-05-2014 11:00:37 Scheduled Checkpoint
16-05-2014 19:27:55 Scheduled Checkpoint
17-05-2014 22:09:10 Scheduled Checkpoint
17-05-2014 22:24:23 Windows Update
19-05-2014 04:05:23 Scheduled Checkpoint
21-05-2014 05:20:22 Windows Update
23-05-2014 21:59:51 Device Driver Package Install: Citrix Systems Inc.
24-05-2014 18:19:45 Scheduled Checkpoint
25-05-2014 06:08:32 Windows Update
25-05-2014 18:21:49 Scheduled Checkpoint
26-05-2014 18:21:33 Scheduled Checkpoint
28-05-2014 22:32:50 Scheduled Checkpoint
29-05-2014 03:53:10 Windows Update
30-05-2014 01:23:07 Scheduled Checkpoint
31-05-2014 20:35:43 Scheduled Checkpoint
01-06-2014 07:08:32 Windows Update
02-06-2014 04:09:34 Scheduled Checkpoint
03-06-2014 01:07:02 Scheduled Checkpoint
04-06-2014 02:51:32 Scheduled Checkpoint
05-06-2014 01:20:17 Scheduled Checkpoint
05-06-2014 23:52:33 Windows Update
07-06-2014 01:39:06 Scheduled Checkpoint
07-06-2014 17:46:27 Scheduled Checkpoint
08-06-2014 06:01:02 Scheduled Checkpoint

**** End of log ****



#4 Broni

Broni

    The Coolest BC Computer


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  • Gender:Male
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  • Local time:05:13 PM

Posted 08 June 2014 - 06:47 PM

Try to run MBAM from safe mode.

How to start Windows in Safe Mode


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 beth819

beth819
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  • Local time:08:13 PM

Posted 08 June 2014 - 11:43 PM

I tried running it safe mode, pressed remove threats, and then it froze



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • OFFLINE
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  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:13 PM

Posted 09 June 2014 - 07:01 PM

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/


  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • Super should automatically the program definitions. If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
  • Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

  • Open SUPERAntiSpyware.
  • Click on "Preferences" button.
  • Click the "Scanning Control" tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
  • Click the "Home" button to leave the control center screen.
  • Back on the main screen checkmark "Complete scan" and click "Scan your computer".
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


Post SUPERAntiSpyware log.
 


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 beth819

beth819
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  • Local time:08:13 PM

Posted 09 June 2014 - 11:48 PM

My computer is much worse and even slower since installing this program.
 
 
SUPERAntiSpyware Scan Log
 
Generated 06/09/2014 at 11:19 PM
 
Application Version : 5.5.1012
 
Core Rules Database Version : 11294
Trace Rules Database Version: 9106
 
Scan type       : Complete Scan
Total Scan Time : 02:53:04
 
Operating System Information
Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
UAC Off - Administrator
 
Memory items scanned      : 279
Memory threats detected   : 0
Registry items scanned    : 37487
Registry threats detected : 0
File items scanned        : 238221
File threats detected     : 0


#8 beth819

beth819
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  • Local time:08:13 PM

Posted 10 June 2014 - 08:07 AM

Hi, I finally got malware bytes to work. It detected 1 threat, and I waited a while for it to remove it. Here is the log.

 

Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.06.10.01
 
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 8.0.6001.19518
Owner :: OWNER-PC [administrator]
 
Protection: Enabled
 
6/10/2014 12:38:03 AM
mbam-log-2014-06-10 (00-38-03).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 265694
Time elapsed: 54 minute(s), 48 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 1
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_bbohlimhkgnnphbdkghkbcjojoafohoa_0 (PUP.Optional.SavingsApp.A) -> Quarantined and deleted successfully.
 
Files Detected: 0
(No malicious items detected)
 
(end)


#9 Broni

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Posted 10 June 2014 - 11:06 AM

Not much so far.

Go ahead with remaining scans...


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#10 beth819

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Posted 10 June 2014 - 05:55 PM

Nothing found on the Malware bytes anti rookit scan.
 
 
Rkill 2.6.6 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 06/10/2014 06:49:57 PM in x86 mode.
Windows Version: Windows Vista ™ Home Premium Service Pack 2
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Owner\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe (PID: 3232) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKLM\Software\Classes\exefile\shell\open\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
  * HKLM\Software\Classes\exefile\shell\runas\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 06/10/2014 06:52:42 PM
Execution time: 0 hours(s), 2 minute(s), and 44 seconds(s)


#11 Broni

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Posted 10 June 2014 - 06:25 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#12 beth819

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Posted 11 June 2014 - 11:09 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows Vista ™ Home Premium x86
Ran by Owner on Wed 06/11/2014 at  1:24:01.89
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{71FF0F51-013D-4E92-A992-5CAB809BDCF9}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{E163AE6E-254C-5FF4-BE33-4CBD31D63F5C}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{71FF0F51-013D-4E92-A992-5CAB809BDCF9}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Users\Owner\AppData\Roaming\getrighttogo"
Successfully deleted: [Folder] "C:\Users\Owner\appdata\locallow\boost_interprocess"
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{074BECAF-8BD0-4649-ACB6-3D489D5733BD}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{48ACE8A0-4EA2-4425-8405-B9C6C46284AC}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{4AB8B869-3F57-4EA3-932D-89F1A2FD3C9F}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{5581E438-431D-4040-8698-848884C390BE}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{621478B0-0F38-4E61-86B1-908F125CECCA}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{6DCA814E-6270-4028-AE8C-0F7017314950}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{83AB7C86-696A-4B17-8E72-E46EE723818B}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{D56A4997-B807-4E22-AE38-2983145140B7}
Successfully deleted: [Empty Folder] C:\Users\Owner\appdata\local\{E023FF63-93A5-4D32-8E34-242505785CA2}
 
 
 
~~~ Chrome
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\bbohlimhkgnnphbdkghkbcjojoafohoa
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 06/11/2014 at  1:27:58.55
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
# AdwCleaner v3.212 - Report created 10/06/2014 at 19:57:35
# Updated 05/06/2014 by Xplode
# Operating System : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# Username : Owner - OWNER-PC
# Running from : C:\Users\Owner\Downloads\adwcleaner_3.212.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Tencent
Folder Deleted : C:\ProgramData\Viewpoint
Folder Deleted : C:\Program Files\AskBarDis
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\Tencent
Folder Deleted : C:\Program Files\Vuze
Folder Deleted : C:\Program Files\Common Files\Software Update Utility
Folder Deleted : C:\Users\Owner\AppData\Local\Conduit
Folder Deleted : C:\Users\Owner\AppData\Local\iMesh
Folder Deleted : C:\Users\Owner\AppData\Local\PackageAware
Folder Deleted : C:\Users\Owner\AppData\Local\SavingsApp
Folder Deleted : C:\Users\Owner\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Owner\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Owner\AppData\Roaming\Complitly
Folder Deleted : C:\Users\Public\Documents\iWin
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnu.dll
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnu.xpt
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.dll
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.xpt
File Deleted : C:\Program Files\Mozilla Firefox\Plugins\npvsharetvplg.dll
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT1060933
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2504091
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2818425
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6DDA37BA-0553-499A-AE0D-BEBA67204548}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0702A2B6-13AA-4090-9E01-BCDC85DD933F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0FB6A909-6086-458F-BD92-1F8EE10042A0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A1B48071-416D-474E-A13B-BE5456E7FC31}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF780F87-FF2B-4DF8-92D0-73DB16A1543A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0FB6A909-6086-458F-BD92-1F8EE10042A0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A1B48071-416D-474E-A13B-BE5456E7FC31}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKCU\Software\Ask&Record
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Cr_Installer
Key Deleted : HKCU\Software\Headlight
Key Deleted : HKCU\Software\Imesh
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\StartSearch
Key Deleted : HKCU\Software\TENCENT
Key Deleted : HKCU\Software\vShare.tv
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\SavingsApp
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\Software\SimplyGen
Key Deleted : HKLM\Software\TENCENT
Key Deleted : HKLM\Software\Viewpoint
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SavingsApp
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Viewpoint Manager
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{4FFBB818-B13C-11E0-931D-B2664824019B}_is1
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SavingsApp
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SoftwareUpdUtility
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Vuze
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.6001.19518
 
 
-\\ Mozilla Firefox v
 
-\\ Google Chrome v
 
[ File : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [6509 octets] - [10/06/2014 19:49:02]
AdwCleaner[S0].txt - [6596 octets] - [10/06/2014 19:57:35]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [6656 octets] ##########
 
 
C:\AdwCleaner\Quarantine\C\Program Files\Conduit\Community Alerts\Alert.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application
C:\Documents and Settings\Owner\Downloads\somud_installer.exe Win32/Somoto.F potentially unwanted application
C:\Users\Owner\Downloads\somud_installer.exe Win32/Somoto.F potentially unwanted application
 
 
 


#13 Broni

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Posted 11 June 2014 - 11:16 PM

How is computer doing?

 

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.


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#14 beth819

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Posted 11 June 2014 - 11:50 PM

It's definitely faster but still kinda slow. For the eset scanner, I did not check remove threats after scan, was I supposed to do that? 



#15 Broni

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Posted 12 June 2014 - 01:39 PM

Yes, you need to delete those items manually then.

 

What exactly is slow?


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