Please pardon me for saying, but I have never known any recovery software to find any personal files once the HDD has been restored to factory condition. Everything on the HDD should have been written over.
Something else that may be of value to know is that the more you use the Computer once you have deleted/writen over the Files, the less chance of recovering them with any program.
What I always suggest is as follows:
Using a second computer to download and install Recuva Portable
to a flash drive, then running it from the flash drive on the computer that has the lost files seems to be the safest way to get the best success. There is a trial version of Recuva so it should not ask you for money.
Also, in reference to SP1 & 2 for Vista, see below:Please note:
Service Pack files are a tad bit large in size. To prevent a corrupt download your connection must be good and consistent. If your ISP has a bandwidth cap as mine does, you may have to go to your local library to download the SP's.
Download SP1 from the link below to your desktop and install from there.Windows Vista Service Pack 1 Five Language Standalone (KB936330)
Reboot the computer.
Download SP2 from the link below to your desktop and install from there.Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - Five Language Standalone (KB948465)
Once the SP's have been installed, go to Control Panel > Windows Update
and click on Check for updates
. You should have no trouble installing the rest of the updates. To prevent any failed updates, install a few at a time
. Install the larger updates by themselves. Choose the recommended updates first, then the important updates. Restore points should be created before each update install, that way if any of the updates causes issues, you can restore your system prior to when that update was installed.
Keep us informed. Especially if you have any failed updates or errors.
Edited by DonnaB, 07 June 2014 - 03:31 PM.