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Sound works fine in Linux but not in Windows


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#1 The Punisher

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Posted 06 June 2014 - 10:53 PM

So I bought a laptop (Dell Votro 2520) It came with Windows 8 pre installed. Its a wonderful machine but the only problem is that when I plug in the headphones I get sound only in the left speaker. Same is the case with the external speakers, if I connect my external speakers to it I only get sound in the left speakers.
 
I thought there was something wrong with the sound port, but I was wrong. I checked it on Linux by loading Ubuntu from Live CD and the the sound works perfectly in Linux.
 
So its a driver issue? But why am I the only one with this problem? I cant seem to find this reported anywhere.
 
Here is what I did:
 
- I updated my windows to windows 8.1.
- I installed the Dell system detect software in my system to detect outdated drivers. It detected the sound driver (Cirrus Logic HD Audio) to be outdated and updated it to the latest version. The current version on my laptop is 6.24.15.4.
 
I'm open to suggestions. How can I fix this? 
 
Thank you


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#2 badr0b0t

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Posted 06 June 2014 - 11:07 PM

If it's working fine in Linux, it means that it works better with generic drivers. You may want to try uninstalling the Cirrus Logic driver and let Windows 8 decide which driver to use upon reboot.

 

Or, go to sound setting and check if it is analog audio. You may be having problems with digital audio or vice versa.


Edited by badr0b0t, 06 June 2014 - 11:09 PM.

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#3 cat1092

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Posted 06 June 2014 - 11:29 PM

 

- I updated my windows to windows 8.1.

On Dell computers, there are many issues in regards to upgrading to 8.1, especially in regards to drivers. Not all are "8.1 ready". There's still a pending Bluetooth issue with mine, though I didn't perform the 8.1 upgrade on it.

 

Did audio work properly when new with Windows 8? That would imply such. BTW, that computer was distributed with several OS's, make certain you select the proper driver from the drop down list.

 

http://www.dell.com/support/drivers/ed/en/edbsdt1/Product/vostro-2520

 

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#4 NickAu

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Posted 06 June 2014 - 11:32 PM

Would using service tag number help in finding the right drivers?

http://www.dell.com/support/home/us/en/04/Products/laptop

 

 

PS.

Of course it works in Linux.


Edited by NickAu1, 06 June 2014 - 11:37 PM.

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#5 cat1092

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Posted 06 June 2014 - 11:42 PM

Would using service tag number help in finding the right drivers?

http://www.dell.com/support/home/us/en/04/Products/laptop

 

 

PS.

Of course it works in Linux.

It should, but not always 100% accurate, could be browser settings, security, anything. Sometimes the system analyzer doesn't work properly, I've had 6 Dells over the years & can state that with confidence.

 

That's why I prefer entering the Service Tag & manually reviewing the results. That way I get the right ones for my OS.

 

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#6 The Punisher

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Posted 06 June 2014 - 11:44 PM

If it's working fine in Linux, it means that it works better with generic drivers. You may want to try uninstalling the Cirrus Logic driver and let Windows 8 decide which driver to use upon reboot.

 

Or, go to sound setting and check if it is analog audio. You may be having problems with digital audio or vice versa.

Yes, I tried that as well. I uninstalled the driver, deleted its files and restarted.Windows was unable to install a driver for it by itself. And said no sound card installed or detected or something. 

 

Regarding the analog to digital option, I could not find it in system or control panel. Where is it?

Thanks

 

 

 

- I updated my windows to windows 8.1.

On Dell computers, there are many issues in regards to upgrading to 8.1, especially in regards to drivers. Not all are "8.1 ready". There's still a pending Bluetooth issue with mine, though I didn't perform the 8.1 upgrade on it.

 

Did audio work properly when new with Windows 8? That would imply such. BTW, that computer was distributed with several OS's, make certain you select the proper driver from the drop down list.

 

http://www.dell.com/support/drivers/ed/en/edbsdt1/Product/vostro-2520

 

Cat

 

The issue existed in Windows 8 as well, thats why I thought upgrading to Windows 8.1 might fix it, it did not. I installed the driver using the dell system detect option. It gets installed on your system and finds the right drivers for you to install so I am pretty sure the wrong driver is not the issue.

 

Thanks

 

Would using service tag number help in finding the right drivers?

http://www.dell.com/support/home/us/en/04/Products/laptop

 

 

PS.

Of course it works in Linux.

The drivers are correct, they were suggested by dell system detect.

 

Thanks



#7 The Punisher

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Posted 06 June 2014 - 11:45 PM

 

Would using service tag number help in finding the right drivers?

http://www.dell.com/support/home/us/en/04/Products/laptop

 

 

PS.

Of course it works in Linux.

It should, but not always 100% accurate, could be browser settings, security, anything. Sometimes the system analyzer doesn't work properly, I've had 6 Dells over the years & can state that with confidence.

 

That's why I prefer entering the Service Tag & manually reviewing the results. That way I get the right ones for my OS.

 

Cat

 

right, ill try it with manually selecting the driver and then ill report back



#8 NickAu

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Posted 06 June 2014 - 11:46 PM

Ok thanks Cat.

I ask for 2 reasons First to help the OP.  Second, I am thinking of giving Win7 a spin on my lappy and may need drivers.


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#9 badr0b0t

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Posted 07 June 2014 - 12:02 AM

 

 

 

Regarding the analog to digital option, I could not find it in system or control panel. Where is it?

Thanks


 

 

I am not sure if your laptop has HDMI, but if it does, it should have a separate audio playback setting as shown below:

 

 

Sound_settings3.jpg


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#10 The Punisher

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Posted 07 June 2014 - 12:05 AM

 

 

 

Regarding the analog to digital option, I could not find it in system or control panel. Where is it?

Thanks


 

 

I am not sure if your laptop has HDMI, but if it does, it should have a separate audio playback setting as shown below:

 

 

Sound_settings3.jpg

 

Thanks.

 

My laptop does have HDMI but the digital option doe not exist in the settings window you showed above. I only see the analog option and a headphones option


Edited by The Punisher, 07 June 2014 - 12:11 AM.


#11 cat1092

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Posted 07 June 2014 - 12:15 AM

Open the Device Manager & see if there's any uninstalled hardware.

 

Attached File  Capture (Device Manager).PNG   61KB   1 downloads

 

Open the Action Center & click the Maintenance Tab to see Reliability History.

 

Attached File  Capture (Reliability History).PNG   78.9KB   0 downloads

 

Cat

 

 

 

 

 

 

 

 

 

 


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#12 The Punisher

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Posted 09 June 2014 - 04:02 AM

Open the Device Manager & see if there's any uninstalled hardware.

 

attachicon.gifCapture (Device Manager).PNG

 

Open the Action Center & click the Maintenance Tab to see Reliability History.

 

attachicon.gifCapture (Reliability History).PNG

 

Cat

 

 

 

 

 

 

 

 

 

 

Thank you for your help cat1092. I could not get the same results you showed in your screenshots.

 

However I was able to solve the problem once and for all by getting rid of windows 8(Even though I only recently bought this, I now regret paying for it). I formatted my hard drive and installed windows 7 on it.

 

Sound works fine on the drivers that came with with Windows. I am not installing anything else. Why fix it if it isnt broke :)



#13 NickAu

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Posted 09 June 2014 - 04:10 AM

 

I was able to solve the problem once and for all by getting rid of windows

Yes. Getting rid of Windows is a good start.

 

 

I now regret paying for it

Yes. You and millions of others.

 

 

I formatted my hard drive and installed windows 7 on it

This ^ is good.....................This is not    ^... :hysterical:


Edited by NickAu1, 09 June 2014 - 04:12 AM.

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#14 The Punisher

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Posted 09 June 2014 - 04:14 AM

 

 

I was able to solve the problem once and for all by getting rid of windows

Yes. Getting rid of Windows is a good start.

 

 

I now regret paying for it

Yes. You and millions of others.

 

 

I formatted my hard drive and installed windows 7 on it

This ^ is right.....................This is not    ^... :hysterical:

 

I see what you are saying, but even though I keep linux a.s dual boot and do enjoy using it. I cannot completely convert to it. I am a gamer and until games show same compatibility on Linux as they do on Windows I do not plan on completely convert to it



#15 NickAu

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Posted 09 June 2014 - 04:23 AM

Thats fair, use Linux for the serious work, and,  keep Windows as entertainment ( because its fun trying to make it work, and you can write a book while it boots and loads something).


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