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Win7 BSOD on Lenovo ThinkPad W520


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#1 edombowsky

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Posted 06 June 2014 - 01:36 PM

This laptop has been driving me crazy with the number of BSOD's encountered.  I receive at least 1 per week but often three to four over the last 4 months or so.

 

I have updated all of the drivers as well as the BIOS from the Lenovo site but the frequency of these crashes has not diminished at all.  I know of quite a few friends that have this same model and they are not reporting these kind of issues.  Just wondering if anyone can guide me to what I might try next.

 

Below please find the lising of the crashes I have had.  The minidump files are here: https://dl.dropboxusercontent.com/u/3064584/Minidump.zip

 

Thanks very much in advance.

 

Crash List Created by using BlueScreenView

 

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time 060614-8533-01.dmp 6/6/2014 10:50:37 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 NDProxy.SYS NDProxy.SYS+118aaf0         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\060614-8533-01.dmp 8 15 7601 337,698 6/6/2014 10:51:28 060514-8782-01.dmp 6/5/2014 12:28:55 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`0325fcc0 00000000`00000000 ndis.sys ndis.sys+22f7         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\060514-8782-01.dmp 8 15 7601 340,926 6/5/2014 12:30:17 060214-8876-01.dmp 6/2/2014 09:13:53 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\060214-8876-01.dmp 8 15 7601 341,054 6/2/2014 09:15:03 052614-8002-01.dmp 5/26/2014 10:35:02 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`0321dcc0 00000000`00000000 ndis.sys ndis.sys+c29d         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\052614-8002-01.dmp 8 15 7601 336,896 5/26/2014 10:37:49 052614-9048-01.dmp 5/26/2014 09:56:01 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 nwifi.sys nwifi.sys+1bd9740         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\052614-9048-01.dmp 8 15 7601 341,310 5/26/2014 09:57:07 052014-8065-01.dmp 5/20/2014 11:01:27 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`0324fcc0 00000000`00000000 tcpip.sys tcpip.sys+3c169         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\052014-8065-01.dmp 8 15 7601 336,986 5/20/2014 11:02:27 052014-8814-01.dmp 5/20/2014 09:03:22 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03215cc0 00000000`00000000 ndis.sys ndis.sys+22f7         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\052014-8814-01.dmp 8 15 7601 341,054 5/20/2014 09:07:03 051514-11356-01.dmp 5/15/2014 09:56:30 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\051514-11356-01.dmp 8 15 7601 345,022 5/15/2014 10:12:24 050914-8470-01.dmp 5/9/2014 15:34:31 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`0320ecc0 00000000`00000000 nvlddmkm.sys nvlddmkm.sys+b5ee2         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\050914-8470-01.dmp 8 15 7601 341,552 5/9/2014 15:35:08 050814-8970-01.dmp 5/8/2014 17:03:36 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 vmnetadapter.sys vmnetadapter.sys+2d8280         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\050814-8970-01.dmp 8 15 7601 342,462 5/8/2014 17:09:38 050614-8502-01.dmp 5/6/2014 15:42:33 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03209cc0 00000000`00000000 ndis.sys ndis.sys+22f7         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\050614-8502-01.dmp 8 15 7601 345,022 5/6/2014 15:44:37 050114-8190-01.dmp 5/1/2014 14:30:19 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\050114-8190-01.dmp 8 15 7601 336,926 5/1/2014 14:31:11 050114-8174-01.dmp 5/1/2014 11:01:00 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\050114-8174-01.dmp 8 15 7601 336,886 5/1/2014 11:01:45 050114-9157-01.dmp 5/1/2014 10:13:29 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`0324ecc0 00000000`00000000 nvkflt.sys nvkflt.sys+3aa70         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\050114-9157-01.dmp 8 15 7601 337,044 5/1/2014 10:15:38 042514-8002-01.dmp 4/25/2014 12:48:32 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ndiswan.sys ndiswan.sys+47f1d00         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\042514-8002-01.dmp 8 15 7601 336,916 4/25/2014 12:49:13 042514-7971-01.dmp 4/25/2014 12:44:02 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03211cc0 00000000`00000000 ndis.sys ndis.sys+22f7         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\042514-7971-01.dmp 8 15 7601 337,136 4/25/2014 12:44:43 042514-8424-01.dmp 4/25/2014 11:40:48 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03258cc0 00000000`00000000 ndis.sys ndis.sys+a65e         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\042514-8424-01.dmp 8 15 7601 343,152 4/25/2014 11:41:29 042214-8736-01.dmp 4/22/2014 10:37:00 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`030dee94 00000000`00000000 ffffffff`ffffffff vga.sys vga.sys+f7a1501         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\042214-8736-01.dmp 8 15 7601 345,022 4/22/2014 10:38:17 041514-8517-01.dmp 4/15/2014 09:57:45 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`0320dcc0 00000000`00000000 tcpip.sys tcpip.sys+3c169         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\041514-8517-01.dmp 8 15 7601 336,926 4/15/2014 09:58:22 041514-8377-01.dmp 4/15/2014 08:58:56 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\041514-8377-01.dmp 8 15 7601 340,064 4/15/2014 08:59:37 041014-8174-01.dmp 4/10/2014 16:39:02 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 rdpencdd.sys rdpencdd.sys+5b44280         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\041014-8174-01.dmp 8 15 7601 337,066 4/10/2014 16:39:37 041014-8377-01.dmp 4/10/2014 15:13:44 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03265cc0 00000000`00000000 ndis.sys ndis.sys+bf0eb         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\041014-8377-01.dmp 8 15 7601 337,196 4/10/2014 15:15:11 041014-8346-01.dmp 4/10/2014 13:43:38 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 wmiacpi.sys wmiacpi.sys+18cf280         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\041014-8346-01.dmp 8 15 7601 337,086 4/10/2014 13:44:10 041014-8361-01.dmp 4/10/2014 12:33:27 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03254cc0 00000000`00000000 ndis.sys ndis.sys+22f7         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\041014-8361-01.dmp 8 15 7601 336,966 4/10/2014 12:34:01 041014-8424-01.dmp 4/10/2014 12:01:06 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\041014-8424-01.dmp 8 15 7601 341,032 4/10/2014 12:01:42 040914-8112-01.dmp 4/9/2014 16:19:49 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03264cc0 00000000`00000000 ndis.sys ndis.sys+22f7         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\040914-8112-01.dmp 8 15 7601 337,276 4/9/2014 16:20:26 040914-7987-01.dmp 4/9/2014 11:59:16 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\040914-7987-01.dmp 8 15 7601 337,116 4/9/2014 11:59:54 040914-7909-01.dmp 4/9/2014 10:33:11   0x00000116 fffffa80`0e1234e0 fffff880`05c2e14c ffffffff`c00000b5 00000000`0000000a nwifi.sys nwifi.sys+8bdb4e0         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\040914-7909-01.dmp 8 15 7601 371,618 4/9/2014 10:34:03 040814-8330-01.dmp 4/8/2014 08:39:13 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`0321dcc0 00000000`00000000 ndis.sys ndis.sys+22f7         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\040814-8330-01.dmp 8 15 7601 339,364 4/8/2014 08:40:22 040414-8018-01.dmp 4/4/2014 14:31:20 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03247cc0 00000000`00000000 vwififlt.sys vwififlt.sys+d110         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\040414-8018-01.dmp 8 15 7601 336,936 4/4/2014 14:32:18 040414-8034-02.dmp 4/4/2014 13:01:09 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03249cc0 00000000`00000000 nwifi.sys nwifi.sys+4294260         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\040414-8034-02.dmp 8 15 7601 336,906 4/4/2014 13:04:48 040414-8034-01.dmp 4/4/2014 10:01:32 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\040414-8034-01.dmp 8 15 7601 337,160 4/4/2014 10:29:42 040414-8236-01.dmp 4/4/2014 08:46:06 DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00000091 00000000`00000002 fffff800`03260cc0 00000000`00000000 Beep.SYS Beep.SYS+5b79018         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\040414-8236-01.dmp 8 15 7601 341,814 4/4/2014 08:46:47 040314-8299-01.dmp 4/3/2014 10:32:46 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ndis.sys ndis.sys+c90c         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\040314-8299-01.dmp 8 15 7601 339,316 4/3/2014 10:33:40 040214-11325-01.dmp 4/2/2014 10:46:15 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75b90 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\040214-11325-01.dmp 8 15 7601 343,016 4/2/2014 10:47:28 031114-9313-01.dmp 3/11/2014 12:44:23 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`04991ad1 Msfs.SYS Msfs.SYS+2d3cad1         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\031114-9313-01.dmp 8 15 7601 340,052 3/11/2014 12:45:01 030714-8455-01.dmp 3/7/2014 16:31:19 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 dxgkrnl.sys dxgkrnl.sys+313f         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\030714-8455-01.dmp 8 15 7601 341,336 3/7/2014 16:32:06 030514-8455-01.dmp 3/5/2014 14:02:22 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`05bbc665 cdrom.sys cdrom.sys+15bc665         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\030514-8455-01.dmp 8 15 7601 340,904 3/5/2014 14:03:25 022814-9001-01.dmp 2/28/2014 15:30:51 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`05b25e49 nvlddmkm.sys nvlddmkm.sys+b5e49         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\022814-9001-01.dmp 8 15 7601 340,876 2/28/2014 15:33:27 021914-8533-01.dmp 2/19/2014 15:24:10   0x00000116 fffffa80`0f0694e0 fffff880`05c3214c ffffffff`c00000b5 00000000`0000000a tdx.sys tdx.sys+333e140         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\021914-8533-01.dmp 8 15 7601 372,660 2/19/2014 15:25:06 021714-8673-01.dmp 2/17/2014 17:03:43 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`040372a3 nvkflt.sys nvkflt.sys+372a3         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\021714-8673-01.dmp 8 15 7601 343,016 2/17/2014 17:12:42 020614-11169-01.dmp 2/6/2014 17:01:11 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`04da42a3 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18409 (win7sp1_gdr.140303-2144) x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\020614-11169-01.dmp 8 15 7601 339,986 2/6/2014 17:02:06 020414-8361-01.dmp 2/4/2014 09:57:10 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`0491f3c9 Null.SYS Null.SYS+4e23c9         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\020414-8361-01.dmp 8 15 7601 339,016 2/4/2014 09:58:07 020314-8876-01.dmp 2/3/2014 16:08:46 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ndistapi.sys ndistapi.sys+73e1d30         x64 ntoskrnl.exe+75b90         C:\Windows\Minidump\020314-8876-01.dmp 8 15 7601 342,474 2/3/2014 16:35:45 013014-8517-01.dmp 1/30/2014 12:12:16 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`04fb603f dxgmms1.sys dxgmms1.sys+803f         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\013014-8517-01.dmp 8 15 7601 336,978 1/30/2014 12:14:10 013014-9360-01.dmp 1/30/2014 10:27:56 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`04d76ef4 afd.sys afd.sys+1c7def4         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\013014-9360-01.dmp 8 15 7601 341,486 1/30/2014 10:32:02 012414-9547-01.dmp 1/24/2014 15:22:04 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`04d18ef4 rdprefmp.sys rdprefmp.sys+36e5ef4         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\012414-9547-01.dmp 8 15 7601 339,516 1/24/2014 15:23:13 012214-8580-01.dmp 1/22/2014 13:41:49 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`00c59ef4 dxgmms1.sys dxgmms1.sys+7ef4         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\012214-8580-01.dmp 8 15 7601 340,976 1/22/2014 13:44:07 011614-8424-01.dmp 1/16/2014 15:22:55 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`04d6b03f cdrom.sys cdrom.sys+96b03f         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\011614-8424-01.dmp 8 15 7601 337,028 1/16/2014 15:24:19 011614-10077-01.dmp 1/16/2014 13:25:16 UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`0f62a825 nvlddmkm.sys nvlddmkm.sys+20c825         x64 ntoskrnl.exe+75bc0         C:\Windows\Minidump\011614-10077-01.dmp 8 15 7601 341,816 1/16/2014 13:32:35

 



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#2 Roodo

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Posted 06 June 2014 - 04:39 PM

Whats the make and model of your computer?

Did you update your NIC driver?

Try also running memtest 86+http://www.memtest.org/



#3 edombowsky

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Posted 06 June 2014 - 05:49 PM

Thanks for the quick reply.

 

It is a Lenovo Thinkkpad W520.

 

I did run memtest overnight a couple of weeks ago and it did not report anything.  This is what I thought was going to solve my problem but alas it did not give me anything.  I will, however, run it again just in case.



#4 Datcoolguy

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Posted 07 June 2014 - 05:29 PM

How's that Hard drive SMART status? Would you mind posting a speccy snapshot?


"If you don't understand how your computer works, you shouldn't be messing with it!"


#5 edombowsky

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Posted 10 June 2014 - 03:03 PM

Speccy snapshot: http://speccy.piriform.com/results/ksPmiVQ0DugtgrdvIDjutZ2

 

Above does not seem to work but try this: http://speccy.piriform.com/results/zgAzu55ejM8ZQOTfDHtK8y5


Edited by edombowsky, 10 June 2014 - 03:09 PM.


#6 Anshad Edavana

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Posted 11 June 2014 - 01:56 AM

Hi

 

A large number of the crash dumps are "Verfier" enabled. Using "Verifier" against a system with Nvidia graphic card will almost guarantees a BSOD which blames the GPU driver and will mislead us. So i would suggest disabling "Verfier" if you are not already done so.

 

Please follow the below steps.

 

:step1: . Disable "Verifier" as per option two of the below guide.

 

    http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

:step2: . Update Network interface drivers. 

 

Almost all normal dumps indicates network related drivers as the reason behind the blue screens. Either LAN or WLAN driver might be corrupted or VirtualBox/VMWare virtual Ethernet adapters might be corrupting them. As a first step, update both LAN and WLAN drivers.

 

1. Download and save latest drivers from the below link.

 

    LAN :  https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/18713/eng/PROWinx64.exe&lang=eng&Dwnldid=18713&ProductID=3025&ProductFamily=Network+Connectivity&ProductLine=Intel%C2%AE+Desktop+Adapters&ProductProduct=Intel%C2%AE+Gigabit+CT+Desktop+Adapter

 

   WLAN : https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23723/eng/Wireless_16.11.0_Ds64.exe&lang=eng&Dwnldid=23723&ProductID=3316&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Advanced-N+6205

 

2. Uninstall currently installed versions of both LAN and WLAN drivers completely from "Control Panel --> Programs". Make sure no "Intel PROSET" components are left to uninstall.

 

3. Reboot the system and install the new drivers.

 

:step3: . Uninstall VirtualBox.

 

Installing both VirtualBox and VMWare may create driver conflict. Since both offers same functionality, i would suggest uninstalling "VirtualBox". Thread activity shows possible involvement of "VirtualBox" network filter drivers in the crashes.

 

Let us know how the system works after the above steps. If the BSOD continues, zip and attach the newest crash dumps with next reply.



#7 edombowsky

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Posted 11 June 2014 - 01:16 PM

I disabled the Verifier a while ago but for what ever reason it seams to keep getting the message in the BSOD.  When I pick the option "Delete existing settings: and then apply them all I get back is the message "No settings were changed" leading me to believe that things are disabled already.

 

I have uninstalled the drivers as suggested above and installed the ones.  My PC is now up and running.  I will report back if the problem is solved or not.  Shouldn't take more than a couple of days going by past history.

 

Thanks for all the help so far.



#8 edombowsky

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Posted 11 June 2014 - 06:13 PM

Sadly the BSOD returned a couple of hours after making the changes.  The most recent minidump file is here: https://dl.dropboxusercontent.com/u/3064584/061114-10233-01.zip



#9 Anshad Edavana

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Posted 12 June 2014 - 03:17 AM

Hi

 

New crash dump also shows network related issues. However this time the picture is more clear. There seems to be both "McAfee" firewall driver and "ZoneAlarm" firewall driver active on the system. It looks like they both are trying to take control of the network filtering which resulted in a crash. I would suggest uninstalling "ZoneAlarm" at least as a test.

 

1. First uninstall "ZoneAlarm" usually from "Control Panel" and reboot the machine.

 

2. Then download and execute the official cleaning tool from the below link to make sure there are no leftovers.

 

     http://www.bleepingcomputer.com/download/zonealarm-uninstall-tool/

 

 

Some crash dumps also shows signs of graphic driver issues but i am only suspicious about that. Let us check and see how the system works without "ZoneAlarm". 



#10 edombowsky

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Posted 12 June 2014 - 01:33 PM

I did not think I had ZoneAlarm installed,  I could not see it in the Control Panel but I did run the clean tool mentioned above just in case.  I do have CheckPoint EndPoint Security installed and since they have the same parent company I believe maybe that has something to do with it.

 

So back to monitoring for more crashes.  I had three yesterday so lets hope for better things today.

 

Thanks.



#11 Anshad Edavana

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Posted 12 June 2014 - 01:58 PM

Have you uninstalled "CheckPoint EndPoint Security" ?. 



#12 edombowsky

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Posted 12 June 2014 - 02:43 PM

No I haven't.  I need it to connect to my workplace VPN.



#13 Anshad Edavana

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Posted 12 June 2014 - 11:14 PM

 

 

No I haven't.  I need it to connect to my workplace VPN.

 

 

In that case i shouldn't have recommended running the "Zone Alarm" removal tool. We should have removed "McAfee" instead. I hop the "ZoneAlarm" removal tool didn't cause any trouble to "Checkpoint Security".

 

If the BSOD continues, we should remove "McAfee" as a test. But before uninstalling that, upload the crash dump files to double verify.



#14 edombowsky

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Posted 20 June 2014 - 04:36 PM

Good news so far.  I have not had a crash since June 12.  Given my last few months this incredibly good news.

 

I have great hopes for this but will monitor things for another few days.  Thank you very much for all the help.



#15 edombowsky

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Posted 14 July 2014 - 10:21 AM

I would like to thank you very much for helping me out with this.   I have not had a single crash since June 12. 

 

Thanks again for all of your help.

 

I was just wondering what indicated that this was a network issue and in particular that there was a firewall conflict?






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