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Infected with Cryptolocker

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2 replies to this topic

#1 marlattts


  • Members
  • 5 posts
  • Local time:07:18 PM

Posted 06 June 2014 - 12:06 PM

I have a computer that has been infected with the cryptolocker. I have already ran the following to try to remove it however I really want to make sure it is gone.


Tool Ran:

Emisisoft Anti-Malware


ESET Online Scanner



I also applied the CryptoPrevent tool listed on your guide to CryptoLocker.


Here is the DDS.txt file


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16866  BrowserJavaVersion: 10.55.2
Run by Brenda at 9:53:19 on 2014-06-06
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3494.1897 [GMT -7:00]
AV: Emsisoft Anti-Malware *Enabled/Updated* {8504DEEF-CC04-1F76-2137-F1A5F4A659DA}
AV: Sunbelt VIPRE *Disabled/Updated* {BE5DD172-7F42-7948-1A60-E6A720288F81}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Emsisoft Anti-Malware *Enabled/Updated* {3E653F0B-EA3E-10F8-1B87-CAD78F211367}
SP: Sunbelt VIPRE *Disabled/Updated* {053C3096-5978-76C6-20D0-DDD55BAFC53C}
============== Running Processes ================
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\nsService.exe
C:\Program Files\Timberline Office\Shared\Sage.CRE.PervasiveLicenseService.exe
C:\Program Files\Timberline Office\Shared\CertifiedReportGenerator.exe
C:\Program Files\Sage\SIM\Server\Sage.Sim.Server.WindowsService.exe
C:\Program Files\Timberline Office\Shared\RemotePrintWindowsService.exe
C:\Program Files\Sunbelt Software\SBEAgent\SBAMSvc.exe
C:\Program Files\Sunbelt Software\SBEAgent\SBPIMSvc.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Sunbelt Software\Enterprise\EnterpriseService.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files\Sunbelt Software\SBEAgent\SBAMTray.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Sage\LS1\ServiceHost\Sage.LS1.ServiceHost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\nsCtrl.exe
C:\Program Files\Pervasive Software\PSQL\bin\notifyviewer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Nero\Update\NASvc.exe
C:\Program Files\ESET\ESET Online Scanner\OnlineScannerApp.exe
C:\Program Files\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
============== Pseudo HJT Report ===============
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [KSS] "c:\program files\kaspersky lab\kaspersky security scan 2.0\kss.exe" /autorun
uRun: [Tadesefaw] c:\users\brenda\appdata\roaming\ulow\syubc.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [NUSB3MON] "c:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SBAMTray] "c:\program files\sunbelt software\sbeagent\SBAMTray.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [Persistence] "c:\windows\system32\igfxpers.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [emsisoft anti-malware] "c:\program files\emsisoft anti-malware\a2guard.exe" /d=60
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\novaba~1.lnk - c:\program files\novastor\novastor novabackup\nsCtrl.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\runnot~1.lnk - c:\windows\installer\{0a3238d7-ab32-1130-b717-f3e3f18b4a8c}\ico_notifyviewer.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\startp~1.lnk - c:\windows\installer\{0a3238d7-ab32-1130-b717-f3e3f18b4a8c}\ico_w3dbsmgr.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
mPolicies-System: SoftwareSASGeneration = dword:1
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: google-analytics.com
Trusted Zone: novastor.com
Trusted Zone: novastor.com
TCP: NameServer =
TCP: Interfaces\{81BA5D09-8565-40B7-85A2-1E52701F9C1C} : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: igfxcui - igfxdev.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\35.0.1916.114\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
================= FIREFOX ===================
FF - ProfilePath - c:\users\brenda\appdata\roaming\mozilla\firefox\profiles\hfmquq5z.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\progra~1\micros~3\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: c:\users\brenda\appdata\roaming\mozilla\firefox\profiles\hfmquq5z.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_235.dll
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
============= SERVICES / DRIVERS ===============
R1 A2DDA;A2 Direct Disk Access Support Driver;c:\program files\emsisoft anti-malware\a2ddax86.sys [2014-6-5 22056]
R1 a2injectiondriver;a2injectiondriver;c:\program files\emsisoft anti-malware\a2dix86.sys [2014-6-5 38248]
R1 a2util;a-squared Malware-IDS utility driver;c:\program files\emsisoft anti-malware\a2util32.sys [2014-6-5 18552]
R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2011-4-29 101720]
R1 SbTis;SbTis;c:\windows\system32\drivers\sbtis.sys [2011-9-19 78936]
R2 a2AntiMalware;Emsisoft Anti-Malware 8.0 - Service;c:\program files\emsisoft anti-malware\a2service.exe [2014-6-5 4163584]
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2014-1-2 117544]
R2 KSS;Kaspersky Security Scan Service;c:\program files\kaspersky lab\kaspersky security scan 2.0\kss.exe [2012-4-25 202296]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2011-9-26 375120]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2011-9-16 13624]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-11-8 47640]
R2 MSSQL$SUNBELT;SQL Server (SUNBELT);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2010-12-10 29293408]
R2 NAUpdate;Nero Update;c:\program files\nero\update\NASvc.exe [2010-5-4 503080]
R3 a2acc;a2acc;c:\program files\emsisoft anti-malware\a2accx86.sys [2014-6-5 58200]
R3 cleanhlp;cleanhlp;c:\program files\emsisoft anti-malware\cleanhlp32.sys [2014-6-5 50200]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2014-6-6 40776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 Backup Client Agent Service;Backup Client Agent Service;c:\program files\novastor\novastor novabackup\ManagementServer.Agent.Service.exe [2011-11-8 217600]
S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-20 62464]
S3 IFCoEMP;IFCoEMP;c:\windows\system32\drivers\ifM60x32.sys [2011-8-29 269584]
S3 IFCoEVB;IFCoEVB;c:\windows\system32\drivers\ifP60x32.sys [2011-8-29 61712]
S3 Impcd;Impcd;c:\windows\system32\drivers\Impcd.sys [2011-8-29 132480]
S3 MEI;Intel® Management Engine Interface;c:\windows\system32\drivers\HECI.sys [2011-8-29 41088]
S3 mv91cons;mv91cons;c:\windows\system32\drivers\mv91cons.sys [2011-8-29 20520]
S3 mv91xx;mv91xx;c:\windows\system32\drivers\mv91xx.sys [2011-8-29 265256]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\drivers\nusb3hub.sys [2011-1-23 61824]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\drivers\nusb3xhc.sys [2011-1-23 141568]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-11-30 14848]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2013-11-15 49152]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2012-11-30 27136]
=============== Created Last 30 ================
2014-06-06 16:41:04 62576 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{3b79ba05-8f0f-4bc6-9e48-bb369e08ead0}\offreg.dll
2014-06-06 16:14:51 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2014-06-06 16:11:16 53248 ----a-w- c:\windows\system32\zlib.dll
2014-06-05 18:34:23 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-06-05 15:01:58 -------- d-----w- c:\program files\Emsisoft Anti-Malware
2014-06-05 14:34:26 -------- d-----w- C:\archive_db
2014-06-05 14:34:07 -------- d-----w- c:\programdata\restore
2014-06-05 14:34:06 249936 ----a-w- c:\windows\system32\prgiso.dll
2014-06-05 13:49:19 -------- d--h--w- C:\b0e6166
2014-06-03 13:20:13 8073384 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{3b79ba05-8f0f-4bc6-9e48-bb369e08ead0}\mpengine.dll
2014-05-15 13:21:40 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2014-05-08 11:21:12 188272 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2014-05-08 11:21:12 188272 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
==================== Find3M  ====================
2014-05-15 15:21:03 86888 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2014-05-15 15:21:03 53064 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2014-05-15 15:21:02 85832 ----a-w- c:\windows\system32\LMIinit.dll
2014-05-15 15:21:02 31560 ----a-w- c:\windows\system32\LMIport.dll
2014-05-14 13:57:11 70832 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-05-14 13:57:11 692400 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-05-09 07:06:23 369664 ----a-w- c:\windows\system32\aepdu.dll
2014-05-09 07:04:12 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-04-18 15:20:59 86888 ----a-w- c:\windows\system32\LMIRfsClientNP.dll.000.bak
2014-04-15 09:34:10 1070232 ----a-w- c:\windows\system32\MSCOMCTL.OCX
2014-04-15 03:13:52 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2014-04-12 02:15:13 67520 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2014-04-12 02:15:13 136640 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2014-04-12 02:12:09 15872 ----a-w- c:\windows\system32\sspisrv.dll
2014-04-12 02:12:09 100352 ----a-w- c:\windows\system32\sspicli.dll
2014-04-12 02:12:06 22016 ----a-w- c:\windows\system32\secur32.dll
2014-04-12 02:11:58 1059840 ----a-w- c:\windows\system32\lsasrv.dll
2014-04-12 02:11:22 22528 ----a-w- c:\windows\system32\lsass.exe
2014-03-31 16:35:10 231584 ------w- c:\windows\system32\MpSigStub.exe
2014-03-13 05:10:47 1766400 ----a-w- c:\windows\system32\wininet.dll
2014-03-13 05:09:43 2877952 ----a-w- c:\windows\system32\jscript9.dll
2014-03-13 05:09:39 61440 ----a-w- c:\windows\system32\iesetup.dll
2014-03-13 05:09:39 109056 ----a-w- c:\windows\system32\iesysprep.dll
2014-03-13 03:51:45 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
============= FINISH:  9:56:41.05 ===============

Attached Files

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#2 Machiavelli


    Agent 007

  • Malware Response Instructor
  • 4,133 posts
  • Gender:Male
  • Location:Germany
  • Local time:10:18 PM

Posted 10 June 2014 - 02:55 AM

Hello and Welcome on board marlattts :welcome:,

my Name is Machiavelli and I will assist you with your problem.
If you booted into safe mode on your computer then print my instructions!
I'm in the 'Malware Staff Team' and will provide you with advice:

To remove Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do. just ask me! Please stay in contact with me until the problem is fixed.

Below are a few tips:
  • Removing Malware is usually very difficult.
    We need to search and analyse a lot of files. As this is done in our free time, please be patient especially if I don't answer every day!
  • Please follow these instructions
    If you don't follow the instructions your computer may crash. If you fix your PC by yourself, this can be very risky!
  • Please stay in contact with me until your problem is resolved
    As Malware may not be totally removed in one session or in one day, please stay in contact with me until the problem is resolved.
  • Please don't run any other tools without consulting with me as this can complicate finding and removing all Malware
    Don't run any tools while I'm fixing your PC. That is counter productive and again, will only complicate finding and removing all Malware!
  • Read my post completely
    If you don't do so, you may make mistakes that could result in your System crashing by your own actions!

Tool Ran:
Emisisoft Anti-Malware
ESET Online Scanner

Please post the logs.

Please download FRST (by Farbar) from the link below and save it to your Desktop.

Download Mirror #1

If you are unsure whether you have 32-Bit or 64-Bit Windows, see here
  • Disable all anti-virus and anti-malware software to prevent them inhibiting FRST in any way. If you are unsure how to do this, see THIS.
  • Double-click FRST.exe/FRST64.exe (depending on which version you downloaded) to run it. (if you have Windows Vista / Windows 7 / Windows 8: Please do a Right click on the FRST icon and select Run as Administrator)
  • When the disclaimer appears, click Yes.
  • Click Scan to start FRST.
  • When FRST finishes scanning, two logs, FRST.txt and Addition.txt will open.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of both of these logs into your next post please.


If I don't reply within 24 hours please PM me!

  • Every topic with no replies within 5 days will be closed.
  • If you like my help here please give me feedback.


#3 Machiavelli


    Agent 007

  • Malware Response Instructor
  • 4,133 posts
  • Gender:Male
  • Location:Germany
  • Local time:10:18 PM

Posted 13 June 2014 - 08:03 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.


If I don't reply within 24 hours please PM me!

  • Every topic with no replies within 5 days will be closed.
  • If you like my help here please give me feedback.


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