Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I have a virus most probably.


  • Please log in to reply
4 replies to this topic

#1 GingerRush

GingerRush

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:18 PM

Posted 06 June 2014 - 11:07 AM

I installed Avira today and tried scanning and got 31 viruses and they got quarantined and all then I wanted to do a boot scan and I read online that the option could only be changed by re-installing it so I tried but after the restart it didn't work and I tried AVG and now neither work.

 

So basically I have an virus that doesn't let me install antiviruses and maybe more.

 

Any help?



BC AdBot (Login to Remove)

 


#2 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:07:18 AM

Posted 06 June 2014 - 11:17 AM

 Try installing in Safe Mode.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 GingerRush

GingerRush
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:18 PM

Posted 06 June 2014 - 11:36 AM

Why wouldn't it install normally? I mean I also want to remove the viruses.
Real problem is I'm having a lot of problems on the laptop.

 

Examples: After a game of league of legends the game freezes or when I'm in the middle of any game I get random fps drops or even randomly my disk "total utilization across all physical drive" on task manager jumps to 99%.

 

I'm sorry I'm mixing this post with so many other problems at the same time but I have them all. 



#4 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:07:18 AM

Posted 06 June 2014 - 12:06 PM

 Some malware can hide itself in normal mode.  In Safe Mode most of the startup things malware uses to get going never start.  That's why they call it SAFE mode.  It's there for situations just like yours.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:18 AM

Posted 06 June 2014 - 08:34 PM

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally start when Windows starts will not run.

Why use safe mode? The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using safe mode reduces the number of modules requesting files to only essentials which make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files when performing scans with anti-virus and anti-malware tools. In many cases, performing your scans in safe mode speeds up the scanning process. Scanning in safe mode was a recommended course of action years ago before malware writers began to employ more sophisticated techniques to counter removal efforts in that mode.

Why not use safe mode? Some security tools like anti-rootkit scanners (ARKs) and programs with anti-rootkit technology use special drivers which are required for the scanning and removal process. These tools are designed to work in normal mode because the drivers will not load in safe mode which lessens the scan's effectiveness. Other security tools are optimized to run from normal mode where they are most effective. For example, Malwarebytes Anti-Malware is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, Malwarebytes loses some effectiveness for detection and removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of Malwarebytes.

Scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. If the malware is not related to a running process (i.e. malicious .dll) it probably will not make a difference performing a scan in normal or safe mode. A hidden piece of malware such as a rootkit which protects other malicious files and registry keys from deletion may not be detected in either mode without the use of special tools. Additionally, if the scanner you're using does not include definitions for the malware, then they may not detect or remove it regardless of what mode is used. Also keep in mind that there are various types of malware infections which target the safeboot keyset so booting into safe mode is not always possible.

Your issue will require further investigation and a more comprehensive look at your system. Many of the scanning we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users