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No sound on youtube videos


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#1 Tom804

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Posted 06 June 2014 - 09:25 AM

When my wife watches a youtube video on her computer there is no sound.  I noticed that there is an X by the speaker icon while the video is playing BUT clicking on it does nothing, the X remains there.   Other than that the sound is fine.  I've done web searches and found a multitude of "fixes" but nothing has worked.

 

Any help would be appreciated.

 

Thanks,

 

Tom



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#2 Kilroy

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Posted 06 June 2014 - 09:47 AM

There are two volume controls when it comes to YouTube, the one for the video and the one for your machine.  If either volume is too low or muted you will be unable to hear video.  Do you have sound from other sources on the machine?



#3 Tom804

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Posted 06 June 2014 - 09:55 AM

Yes, other sound is fine.  Matter of fact there is sound when an ad is played on Youtube....just not when a video is played.



#4 Kilroy

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Posted 06 June 2014 - 10:04 AM

That is odd.  Does it happen with all videos or just a certain video?

 

What web browser are you using?



#5 Tom804

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Posted 06 June 2014 - 10:17 AM

She uses IE and yes, it happens on any video she tries to look at.

 

Heading to work, so don't think I'm ignoring any reply....just won't be here.

 

Thanks,

 

Tom



#6 Kilroy

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Posted 06 June 2014 - 12:55 PM

You might try reinstalling Adobe Flash ActiveX.

 

What version of Internet Explorer?



#7 Tom804

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Posted 07 June 2014 - 07:21 AM

Good morning, Kilroy......she has IE 10, v10.0.9200.16899 (update version 10.0.16)

 

Just so I'm clear on this, it's only YouTube videos that are the problem.  YouTube ads have sound as do any videos she might get via FaceBook or whatever UNLESS they, too, are YouTube videos, then there's no sound. 

 

After reading that I HOPE that's clear and not more confusing.  :)

 

Tom



#8 Tom804

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Posted 07 June 2014 - 01:15 PM

You mentioned reinstalling Adobe Flash ActiveX.  I see she has Adobe Reader but there is no Adobe Flash ActiveX.  Could that be the problem?



#9 Tom804

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Posted 07 June 2014 - 01:42 PM

Hmmmm, I'm confused enough and then  this.....if you go through Google Chrome there is sound AND if you go to IE from the DESKTOP there is sound.  I'll tell her to use the desktop icon instead of the one at the bottom.



#10 badr0b0t

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Posted 09 June 2014 - 11:18 AM

 BUT clicking on it does nothing, the X remains there.   

 

Have you tried sliding the volume bar to the right instead of just clicking at the "X"?

 

Attached File  youtube_audio.jpg   61.07KB   0 downloads

 

 

 

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#11 Tom804

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Posted 10 June 2014 - 08:42 AM

Yep, tried that, too.....thanks.

 

As long as she uses the desktop "charm" or whatever they call it in Win8 she's fine so that's good enough for me.  :)



#12 badr0b0t

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Posted 10 June 2014 - 11:07 AM

Yep, tried that, too.....thanks.

 

As long as she uses the desktop "charm" or whatever they call it in Win8 she's fine so that's good enough for me.  :)

If a Youtube video is embedded in another website, clicking "X" doesn't do anything. You have to slide the volume bar instead. But if it's working, good to know.


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#13 Kilroy

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Posted 10 June 2014 - 11:14 AM

Launch the IE that doesn't work and check the about and see if it is the 64-bit version.  If it is, it will say 64-bit, if it is the 32-bit there won't be anything. 






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